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AirBnb, Do not stay here! Do not use AirBnb. Apt.#308, owners John and Cindy. Bugs, bugs, bugs! I know it’s the tropics, it’s to be expected, but when you can’t even make a sandwich on the counter without bugs getting to it is, disgusting. Small beetle type bugs everywhere, cockroaches (not dead, very much alive) in the apartment. The apartment had dated and worn furniture, broken drawers in the kitchen and the refrigerator leaked. This trip was a nightmare due to this particular #308. At $307 a night, I expect the advertised hot tub to work, I don’t expect a message 3 days in that I am using too much electricity and don’t use the A/C unless absolutely need, in 90-degree temperatures. Our Cannondale bike lock was cut and bike “removed” until I made a huge deal, then it was returned and told by management they had to move it because of a complaint. The pool is not heated, the railing at the stairs in the pool is dangerously loose, and the hot tub was drained and not working, we were told by tenants and groundkeeper, they planned on cementing the hot tub over. This is a deal breaker for me, the host did not mention there were ongoing issues with the dated hot tub and it had been out of service for some time. Be warned, if you try to enjoy your vacation and not report the hot tub within 72hours, you are going to have to fight with Airbnb since this host Refused to compensate for a non-working, advertised amenity. There is one A/C by the door, no A/C in either of the bedrooms. The host then added on additional cleaning fees, I won’t deny we a set left soiled sheets from one of the twin beds in the second bedroom. I offered to pay $50, for a set of twin sheets but refused the additional $200. cleaning fee as I had already left the condo better than found, with exception of the sheets found the morning of checkout. With a 10 am checkout I did not have time to launder the sheets as I was already busy with doing all of the laundry (sheets for the king bed, bathroom towels, kitchen towels and beach towels) and other cleaning the host had listed out. Do Not waste your money here, there are much better places, hassle and bug free on Maui!

AirBnb, Nightmare Customer Service for a Host! I listed my vacation rental property with AirBnb three weeks ago and the customer service and senior advisors were a nightmare to deal with. Our tax ID info was never verified. I called multiple times and every time I would call the advisor( he or she) did not know anything! They would transfer me to someone else and they couldn’t help either. They would tell me the same thing every time I would call. I will never do business with this company as a host ever again! I do not recommend them to anyone who wishes to list their vacation property on a website! I have never used them to book a vacation rental so I can’t comment on that.

AirBnb scam. Our AirBnb host falsely advertised apartment then tells us to leave and she will refund us. We leave and she sends photos of broken furniture that was not in her apartment while we were there and says we “broke everything”. Now we can’t get a refund and equally as frustrating is I can’t get cohesive information from anyone at airbnb. It is unbelievable that a company can be allowed to operate like this. I am so frustrated!!

AirBnb, Good afternoon, I had stayed in air bnb and spoke with AirBnb multiple times about I was involved in a domestic violence situation and had a police report I needed to leave the AirBnb right away for my safety because they could not find the abuser I spoke with someone over 20 times and every time I was told something different and no one documented what I told them I had to say to them my situation multiple times. First, I was told I would not have to stay for the rest of the contract, would be paid back for the days I had paid for, and would not have to pay for the rest of the trip. I had multiple deleted messages that stated that they would do so. So I had to end up canceling the, so I was still charged. Also, the host would not agree to not have me still pay for the month. Also, the host stated that there were many available spots at his complex, but there were none. I had to park in the street, and at times, there were no available spots. being a disabled veteran, this is very necessary. Still, I ended up having to walk a mile away to get to his place going up hills to get to the apartment complex when I got there it was filthy. So today, I was notified that my payment has affected my credit, and I will still have to pay. Being an abused victim, I am very disappointed in Airbnb and think it is very unfair to me and has affected me mentally. I will never be using AirBnb services ever and being a veteran feel for the other disabled veterans that will have to stay at this complex. I am not sure why this review states personal opinion because I have a police report for my situation that is legitamet facts.

Had the worst possible experience with a host and customer service in Germany. The host gets into my room when I am away and searching for my stuff. Airbnb taking illegal money from my account. customer service giving my private information away Out of bias for foreigners. just awful 😞😞