Spectrum Corporate Office Headquarters 

Spectrum, unbelievable, technician Mr. Will. I was a communications call-center manager for nine years and dealt with the tech supervisors and managers for Cox communications, and I have never in my life met a technician with such professionalism and quickness and caring about the job. I am stunned and I am speechless and that is hard to make me do, follow this Suffolk office supervisor manager Israel and I have pictures of going above and beyond. I have not seen anyone from any company be on time talk to the customer and actually work …like this man is now working today. I was going to cancel my service from all of the problems I’ve had and I’ve only been with y’all maybe 30 days and I had to stop take pictures and get this to the corporate office for this gentleman. You should have a trophy for this and a bonus and anyways he’s a valued your company. I’m sure you already know that. thank you and God bless you all.

Well We Have Never Had Spectrum Before. They Sent The Wrong Type Of Installer, Then We Were Delayed Until The Next Day When They Could Get The Fiber Installer Here. You Would Think We Would Be All Good, Nope! The Installed Neglected To Tell Me That My Car Couldn’t Leave Its Spot, As He Left The Fiber Line Across The Driving Path. He Waited Until After It Was Installed And Told Me Then. Not Before So I Could Have Just Moved It. So I Got A Text That Said They Would Be Here To Bury The Line In 4 Days. Yesterday, I Was Lied To Again, All Day Long, They Said Someone Would Show Up To Bury The Line. No One Showed Up. So Today The Same Thing. It Is After Noon And After Much Reaching Out By Messages And Phone Calls And Chat System On Their Site-and My Car Is Still Blocked In! Last Person Said Someone Would Call. To Make Matters Worse They Have Totally Dropped The Ball Because No One Has Came To Mark The Ground So They Can Safely Bury It. What Is Wrong With This Company?? I Have Had My Car Trapped In The Yard For 5 Days Now. How Many Of You Here Can Do Without Your Vehicle. This Is Called Passing The Buck And Lying Non Stop. This Time I Am Going To Email Corporate And See What They Think Of All Of This. And If Anyone Else Would Like The Email Address To Contact Them Here It Is.

Spectrum, I was a long time customer bad customer service. I used to be one of your customers, I went ahead and canceled, I am not paying for something I did not use. I had asked for years, if I could get a better deal on your service. no one would help, Until I canceled and was to late, I returned the products. Via UPS label that was provided for me see UPS tracking. It was returned, I asked the agent anything else. Please pull up the call. You lost a good customer and loyal customer. I am not paying for something I did not use.

Spectrum, Helena came through and took power out for 8 days when it was reconnected internet came on 2 days later internet out now it’s been 11 days when you call they are rude refuse to answer questions hang up on u told me they can not contact field agents to get answers told me I will just have to wait. People depend on connection for work school and streaming and yet they refuse to give any updates not seen one Spectrum truck near my area when their warehouse is 2 miles from my house.

Spectrum, Hurricane Helene. We pay for high speed internet but only get medium signal. I learned today that victims of Hurricane Helene will get no reprieve from their bills because the hurricane was a natural disaster. Some folks have lost everything. What a shame we have to pay for service we didn’t have. You”re a big corporation with no heart.