Tripadvisor Corporate Office: Headquarters, Phone, Support and Complaints

Tripadvisor’s corporate office and headquarters is located at 400 1st Avenue, Needham, MA 02494. The Tripadvisor headquarters phone number is 1-781-800-5000.

Tripadvisor, sometimes searched as TripAdvisor or Trip Advisor, operates a global travel-planning and review platform. Travelers should not use the corporate telephone number as a substitute for reservation support. Tripadvisor directs booking, account, review, listing, refund, and platform complaints through its Help Center, mobile-app chat, and issue-specific support options.

Tripadvisor Corporate Office Address and Headquarters Phone Number

Tripadvisor’s current principal executive office is:

• Tripadvisor headquarters phone: 1-781-800-5000
• Public company: Tripadvisor, Inc.
• Platform operator identified in the Terms of Use: Tripadvisor LLC
• Stock symbol: Nasdaq: TRIP

The Needham office supports corporate leadership, finance, technology, legal affairs, investor relations, advertising, employment, product development, and other companywide functions.

It is not a walk-in travel agency, hotel desk, airport ticket counter, tour-operator office, or public review-appeal center.

Tripadvisor Customer-Support Options

Tripadvisor does not publish one universal customer-service telephone number for every country, account, booking type, review, listing, and travel provider. The available contact option may depend on whether the customer is signed in, the reservation is active, and Tripadvisor or another company processed the booking.

Tripadvisor Booking, Cancellation and Refund Help

The correct support route depends on who processed the reservation. Tripadvisor displays reviews, recommendations, prices, advertising, and booking links, but many transactions are completed by another travel company or supplier.

Check the Booking Confirmation First

Identify:

• The company named on the confirmation
• The merchant shown on the card statement
• The hotel, airline, restaurant, tour operator, or rental provider
• The reservation or itinerary number
• The cancellation and refund terms
• Whether the transaction occurred in the Tripadvisor app or on another website

If Tripadvisor Processed or Supports the Booking

Open the reservation while signed in and use the available self-service or support option. Tripadvisor recommends its Help Center, mobile-app chat, and help@tripadvisor.com.

For qualifying hotel bookings made through the Tripadvisor mobile app by U.S. users, Tripadvisor publishes 1-800-991-0805 for changes and cancellations.

If Tripadvisor Redirected You to Another Provider

Contact the company named in the confirmation or card transaction. Tripadvisor’s terms explain that when a traveler books with a third-party supplier, Tripadvisor is not the buyer, seller, or party responsible for fulfilling that supplier’s contract.

The hotel, airline, online travel agency, rental company, or other supplier may control:

• Reservation changes
• Cancellation eligibility
• Refund timing
• Travel credits
• No-show decisions
• Property fees or deposits
• Schedule changes

If the Booking Is Through Viator

Viator handles tours, attractions, tickets, and travel experiences through a separate booking and support system. Use the Viator booking confirmation and Help Center rather than calling Tripadvisor headquarters.

The related Viator Customer Service guide on CSN provides current contact and escalation information.

If the Issue Involves a Restaurant Booking

Determine whether the confirmation identifies Tripadvisor, TheFork, the restaurant, or another reservation provider. Contact the provider named in the confirmation and the restaurant when the reservation is time-sensitive.

What to Have Before Contacting Tripadvisor

Prepare the following privately:

• Tripadvisor account email and username
• Reservation, itinerary, confirmation, or case number
• Traveler name exactly as booked
• Hotel, airline, restaurant, tour, attraction, or booking provider
• Travel or reservation dates
• Amount charged and merchant description
• Cancellation or refund terms
• Cancellation confirmation
• Previous emails, chats, and case numbers
• Screenshots of the listing, offer, rate, or error
• The specific correction, refund, reinstatement, or explanation requested

Ask for a case or reference number. Preserve the original confirmation, cancellation policy, receipts, chats, emails, screenshots, and card records.

How to Escalate a Tripadvisor Complaint

1. Identify the service: Determine whether the complaint concerns Tripadvisor, a hotel booking, Viator, TheFork, a third-party booking provider, an account, a review, rewards, or a business listing.
2. Confirm who processed the transaction: Review the booking confirmation and merchant name before contacting Tripadvisor.
3. Use the correct support route: Open the Help Center, app chat, booking-specific contact option, or Management Center.
4. Describe the problem concisely: Include the approximate date, reservation or listing, amount, policy, error, and previous contacts.
5. State the requested resolution: Ask for a cancellation, refund, account restoration, review assessment, listing correction, written explanation, or other specific result.
6. Request a case number: Save the representative’s response and the date of each contact.
7. Ask for escalation: Request review by an appropriate support specialist or supervisor if the first response does not address the issue.
8. Contact the travel provider when necessary: A hotel, airline, tour operator, restaurant, or booking company may control the final decision.
9. Use written correspondence for unresolved company-level matters: Write to Tripadvisor LLC, 400 1st Avenue, Needham, MA 02494.

Tripadvisor’s Terms of Use state that legal correspondence and service of legal process must be delivered as hard-copy post to its Needham address unless applicable law requires otherwise. Routine customers should use normal support before treating the legal-mail provision as an escalation method.

Tripadvisor Review, Rating and Business-Listing Complaints

Travelers and businesses may contact Tripadvisor about:

• A submitted review that remains pending
• A review that was rejected or removed
• A review posted under the wrong business
• Suspected incentivized or fraudulent reviews
• A business listing with incorrect information
• A duplicate or closed-business listing
• Unauthorized control of a listing
• Difficulty claiming a hotel, restaurant, or attraction
• A management response that was rejected
• An account restriction or suspension

For Travelers Who Submitted a Review

Review the current content and posting guidelines. Tripadvisor may reject or remove content that is not based on a first-hand experience, is posted under the wrong business, contains prohibited personal information, is promotional, is copied from another source, or otherwise violates its policies.

Tripadvisor’s current guidelines also prohibit review text and images generated by artificial intelligence.

For Business Owners

Claim or access the listing through the Management Center. Business representatives can:

• Update permitted listing details
• Upload photos
• Respond to reviews
• Track listing performance
• Report a problem with a review
• Contact available owner support

A negative review is not automatically removed merely because the business disagrees with it. Identify the specific policy violation and provide supporting information through the reporting function.

Suspected Review Manipulation

Use the “Report problem with review” option for an individual review. Tripadvisor lists contentintegrity@tripadvisor.com for concerns about a business allegedly engaging in multiple incidents of content fraud.

Do not publicly accuse a named reviewer, employee, guest, or competitor of fraud. Submit the relevant evidence privately through Tripadvisor’s reporting process.

Tripadvisor Account and Rewards Complaints

Account complaints may involve:

• Login or password problems
• Account suspension
• Missing reviews or contributions
• Unauthorized account access
• Missing or inaccurate Trip Cash
• Rewards not returned after a qualifying refund
• Expired or unavailable promotional credits

Use the Help Center, app chat, or help@tripadvisor.com. Tripadvisor’s current terms ask users to report a rewards-balance discrepancy within 60 days of the issue arising.

If someone may have accessed the account without permission:

1. Open Tripadvisor directly rather than using a link in an unexpected message.
2. Change the account password.
3. Secure the connected email account.
4. Review bookings, rewards, profile information, and recent activity.
5. Contact Tripadvisor immediately.
6. Contact the card issuer or bank if an unauthorized financial transaction occurred.

Tripadvisor Scam and Fake Customer-Service Warning

Search results, advertisements, social media, messaging apps, and unofficial directories may display telephone numbers or websites that are not operated by Tripadvisor.

Verify contact information through Tripadvisor.com, Tripadvisorsupport.com, or a booking confirmation from a known provider.

Tripadvisor Warns That It Does Not:

• Offer part-time jobs that pay people to rate or review businesses
• Recruit reviewers through WhatsApp or Telegram
• Ask travelers to pay in Bitcoin or another cryptocurrency
• Ask for direct bank transfers to reserve a vacation rental
• Send legitimate communications requiring ZIP-file downloads
• Act as a real-estate agent arranging property viewings

Tripadvisor also states that direct vacation-rental bookings are no longer offered on Tripadvisor or Holiday Lettings and that FlipKey and Niumba have closed. A Tripadvisor-branded vacation-rental payment page sent by a stranger may be fraudulent.

• Suspicious vacation-rental communication: book.safe@tripadvisor.com
• Other communication claiming to be from Tripadvisor: help@tripadvisor.com

If money or sensitive information was provided to an impersonator, contact the bank or card issuer promptly and report the incident to the appropriate authorities.

Tripadvisor Privacy, Data-Deletion and Account Requests

Tripadvisor’s Privacy and Cookies Statement provides options for eligible consumers to request:

• Access to personal information
• Correction of inaccurate information
• Deletion, subject to applicable exceptions
• Opt-out of qualifying data sales, sharing, or targeted advertising
• An appeal of certain privacy-request decisions

• Privacy request telephone: 1-833-930-5755
• Privacy information and request portal: Tripadvisor Privacy and Cookies Statement

The privacy telephone number is not a traveler reservation line and should not be used for hotel, restaurant, flight, tour, refund, review, or listing support.

Tripadvisor Human Resources, Employment and Careers

Tripadvisor does not prominently publish a general public Human Resources telephone number. The corporate phone should not be presented as a dedicated HR line without confirmation.

Job seekers should search and apply through the official Tripadvisor Careers site.

Current and former employees should use their manager, Human Resources representative, payroll or benefits administrator, separation documents, or established internal employee systems.

Do not post Social Security numbers, employee identification numbers, payroll records, tax forms, benefit documents, medical information, disciplinary records, or workplace-investigation material publicly.

About Tripadvisor, Inc.

Tripadvisor was founded in 2000 and became an independent publicly traded company following its 2011 separation from Expedia. It operates travel-planning, reviews, comparison, advertising, hotel, restaurant, and experience-booking services.

• Public company: Tripadvisor, Inc.
• Headquarters: Needham, Massachusetts
• President and CEO: Matt Goldberg
• Stock symbol: Nasdaq: TRIP
• Operating company named in platform terms: Tripadvisor LLC
• Primary business areas: Experiences, hotels and travel media, advertising, reviews, and restaurant reservations

Tripadvisor and Liberty TripAdvisor

Tripadvisor completed its merger with Liberty TripAdvisor in April 2025 and converted from a Delaware corporation to a Nevada corporation. Tripadvisor acquired Liberty TripAdvisor; it should not be described as a current subsidiary of Liberty TripAdvisor.

Tripadvisor remains a publicly traded company owned by its shareholders.

Tripadvisor Brands and Business Segments

Tripadvisor’s principal operations include:

• Tripadvisor: Travel research, reviews, recommendations, hotel information, advertising, and travel planning
• Viator: Tours, activities, attractions, tickets, and travel experiences
• TheFork: Restaurant discovery, reservations, and restaurant-management services

Tripadvisor announced an agreement in June 2026 to sell TheFork to American Express for $700 million. As of Tripadvisor’s August 2026 investor update, the transaction was progressing and expected to close by the end of 2026. Until completion is confirmed, TheFork remains part of the reported Tripadvisor group structure.

Tripadvisor Competitors and Related Corporate Office Pages

Tripadvisor competes with travel-booking platforms, review websites, vacation-rental marketplaces, hotel-comparison services, and local-business review platforms.

• Booking.com Corporate Office
• Expedia Corporate Office
• Vrbo Corporate Office
• Airbnb Corporate Office
• Priceline Corporate Office
• Orbitz Corporate Office
• Yelp Corporate Office

Official and Related Tripadvisor Resources

• Official Tripadvisor Website
• Tripadvisor Help Center
• Official Tripadvisor Contact Information
• Tripadvisor Business Listing and Management Center
• Tripadvisor Terms of Use
• Tripadvisor Privacy and Cookies Statement
• Tripadvisor Content and Community Guidelines
• Tripadvisor Content Integrity Information
• Tripadvisor Scam-Impersonation Warnings
• Tripadvisor Careers
• Tripadvisor Investor FAQs
• Viator Customer Service, Booking and Refund Help on CSN

Frequently Asked Questions About Tripadvisor

Where is the Tripadvisor corporate office?

The Tripadvisor corporate office is located at 400 1st Avenue, Needham, MA 02494.

What is the Tripadvisor headquarters address?

Tripadvisor’s headquarters address is 400 1st Avenue, Needham, MA 02494.

What is the Tripadvisor corporate phone number?

The Tripadvisor corporate and general company phone number is 1-781-800-5000.

Is 1-781-800-5000 Tripadvisor customer service?

Tripadvisor identifies 1-781-800-5000 as its headquarters or general company number. It is not a universal traveler-support number. Use the Help Center or booking-specific contact option for customer service.

What is the Tripadvisor customer-service phone number?

Tripadvisor does not publish one universal traveler-support number for every service. For qualifying U.S. hotel bookings made through the Tripadvisor mobile app, call 1-800-991-0805. Other users should begin with the Help Center, app chat, or their booking confirmation.

Does Tripadvisor have a customer-service email?

Tripadvisor’s current Terms of Use and contact page publish help@tripadvisor.com for customer and platform help.

How do I cancel a Tripadvisor booking?

Open the reservation while signed in and follow the cancellation options. If the booking confirmation names a third-party provider, contact that provider. U.S. users with qualifying hotel bookings made through the Tripadvisor mobile app can call 1-800-991-0805.

How do I request a Tripadvisor refund?

First determine who processed the transaction. Tripadvisor, Viator, a hotel, an airline, or another booking provider may control the refund. Follow the cancellation and refund terms in the confirmation and retain a case number.

Why can’t Tripadvisor headquarters cancel my booking?

The corporate office handles company-level functions. Individual bookings may be managed through Tripadvisor’s app or by an independent hotel, airline, tour operator, restaurant, or online travel provider.

How do I contact Tripadvisor about a review?

Use the Tripadvisor Help Center or email help@tripadvisor.com. Business owners should report an individual review through the Management Center.

How do I report a fake Tripadvisor review?

Use “Report problem with review” on the individual review. Concerns involving repeated or organized content fraud may be sent to contentintegrity@tripadvisor.com.

How do I claim or correct a Tripadvisor business listing?

Use the Tripadvisor Management Center to claim the listing, update eligible details, upload photos, respond to reviews, and access owner support.

Is Viator customer service the same as Tripadvisor customer service?

No. Viator is part of the Tripadvisor group but uses a separate booking and support system for tours, attractions, and experiences.

What is Tripadvisor’s privacy telephone number?

Eligible privacy requests can be submitted through Tripadvisor’s privacy portal or by calling 1-833-930-5755. This number is not for reservations or refunds.

Does Tripadvisor offer paid review jobs through WhatsApp or Telegram?

No. Tripadvisor warns that it does not offer part-time jobs paying people to rate businesses and does not recruit reviewers through WhatsApp or Telegram.

Does Tripadvisor still process direct vacation-rental bookings?

Tripadvisor states that direct vacation-rental bookings are no longer offered on Tripadvisor or Holiday Lettings. It also states that FlipKey and Niumba have closed.

Does Tripadvisor have a Human Resources phone number?

Tripadvisor does not prominently publish a general public HR phone number. Applicants should use the official Careers site.

Who owns Tripadvisor?

Tripadvisor, Inc. is publicly traded on Nasdaq under the symbol TRIP and is owned by its shareholders. It is not currently a subsidiary of Liberty TripAdvisor.

Who is the CEO of Tripadvisor?

Matt Goldberg is Tripadvisor’s president and chief executive officer.

Is Tripadvisor still part of Expedia?

No. Tripadvisor completed its separation from Expedia in 2011 and operates as an independent publicly traded company.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters telephone numbers, complaint information, and public review pages since 2004.

Travel-provider relationships, support options, telephone numbers, review policies, booking terms, ownership, privacy procedures, and refund rules can change. Confirm time-sensitive information through Tripadvisor and the company named in the booking confirmation before mailing documents, canceling travel, disputing a transaction, or relying on a deadline.

Page Update Note

This page was updated on September 1, 2026, to distinguish the Tripadvisor corporate phone from traveler customer service, add the Help Center and official help email, identify the U.S. mobile-app hotel-support number, explain third-party and Viator booking responsibility, add review and business-listing complaint guidance, include privacy and scam-reporting contacts, update the Liberty TripAdvisor merger and TheFork sale information, add current related links, and improve navigation to the review section.

Disclaimer

CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or operated by Tripadvisor, Inc., Tripadvisor LLC, Viator, TheFork, Liberty TripAdvisor, American Express, Hopper, any hotel, airline, restaurant, tour operator, booking provider, advertiser, or other travel company.

CorporateOfficeHeadquarters.com cannot access Tripadvisor accounts, manage rewards, publish or remove reviews, change listings, cancel reservations, issue refunds, contact hotels, correct travel documents, restore suspended accounts, investigate content fraud, process privacy requests, or contact Tripadvisor on a visitor’s behalf.

Tripadvisor, Viator, TheFork, and related names and logos are trademarks of their respective owners. Reader reviews represent individual opinions and allegations that have not necessarily been independently verified.

Tripadvisor Customer Reviews and Complaints

At the time of this update, no customer reviews have been submitted on this CorporateOfficeHeadquarters.com Tripadvisor page.

Future reviews may address:

• Difficulty locating the correct support route
• Hotel, tour, restaurant, or third-party booking problems
• Cancellation and refund experiences
• Tripadvisor account or rewards issues
• Reviews that were delayed, rejected, or removed
• Business-listing corrections and ownership verification
• Suspected fraudulent or incentivized reviews
• Customer-service response times and outcomes
• Scam messages impersonating Tripadvisor

No aggregate customer rating is stated because this COH page does not yet have submitted reviews.

Share Your Tripadvisor Experience

Have you contacted Tripadvisor about its corporate office, a hotel booking, Viator experience, cancellation, refund, account, rewards balance, removed review, business listing, privacy request, or another customer-service concern? Share your experience in the review section below.

Consider mentioning the service involved, approximate date, booking or support route used, whether a case number was provided, what resolution you requested, and whether Tripadvisor or the travel provider responded.

Privacy warning: Do not publish reservation codes, complete travel dates, passport or driver’s-license information, account usernames, passwords, verification codes, payment-card numbers, bank information, home addresses, private email addresses, telephone numbers, employee records, or other sensitive personal information.