AAMCO Corporate Office Headquarters 

AAMCO, we need help with the Riverside CA location! AAMCO has our truck and have damaged it while in their possession. AAMCO won’t give us details or their insurance information and have turned off our GPS and Cameras .

Absolutely horrific and irritating transmission service. Dear AAMCO Corporate, I had transmission issue in June of 2023, I had heard great things about the AAMCO office in Alexandria Virgina, specifically the South Pickett office. I brought my car in, and they replaced my transmission for $3,000 dollars which was great and seemed reasonable. However, the car had a ticking sound after receiving it back from the shop, when brought to their attention they told me they didn’t hear anything even though they only turned it on and didn’t test drive it after installing the new transmission. After the team at AAMCO “fixed” the ticking (which was never fixed it continued to tick for a year after I got it serviced), about a year later in march of ’24 I took the car back in to fix the ticking sound and it finally got fixed but they messed with something when fixing it and my check engine light continued to come on for the next 3-4 months. I brought my car into AAMCO Four Times, and the transmission still isn’t fixed, and I haven’t received the past two invoices from the visit to the shop and they still have my car after 2 weeks of “service”. This office has horrible communication, they haven’t called me in 3 days, I have to call them in order to get any information or updates about my vehicle. As well as they took my car to the dealership without notifying me, they never gave me the dealership invoice for the service done or the invoice that was done at their shop. I’ve contacted them several times in order to receive said invoices and they continue to tell me “They will get to it”, their extremely disrespectful and terrible with communication. Something needs to be done, because not communicating with the customers is ignorant and uncalled for.

AAMCO, worst service and treatment ever. 9 minutes ago. This was the worst service I have ever received. I brought my amc turbo 400 Trans to have rebuilt. I was quoted a estimate over the phone between 800-1000 dollars 3 weeks til done. When I dropped it off they said it would be thoroughly cleaned would look like new. Received a call over a month later it was done $1260.00. I thought who cares it’s going to look new and heard these guys were good so was excited. I pulled my car to the back of the building with cash in hand because this is were I dropped it off. This guy Gary comes out and was like What are you doing in a mean tone? Me with cash in hand just paying for my tranny…it’s done..”well customers just don’t pull back here and do whatever they want. “This is were I dropped it off….Don’t we load it up here I said? “Ya eventually in a really mean voice…I was like don’t be a Dick bro….”I’m not….So I went in and paid . Came out to pick it up here’s Gary with my transmission on a cart and it’s Almost as dirty when I dropped it off …like chunks of dirt everywhere you could literally just touch it and dirt would fall off..I said can we roll the cart out to my truck after minutes standing there awkwardly. Gary says you can do whatever the heck you want to do with it . This asshole would not even help me load it. I wheeled that tranny picked it up by myself and threw it in the truck and left. The owner would not even call me back to make anything right. I’m not going to get to my jeep project til winter so don’t know how it’s going to end up. This shop is a total joke. Only nice person in the place is Karen the receptionist who had to deal with all of this. Take my advice and stay far far away unless you want to be treated terrible and lied too.. This was at the Kalamazoo Michigan location.

+5

Dear AAMCO Corporate Office,

I hope this email finds you well. I am writing to express my deep disappointment and frustration with the recent service I received at one of your AAMCO locations, and to bring to your attention the misrepresentation and discrepancies that have occurred during my visit.

In May 2023, I visited AAMCO Hull St Midlothian VA to obtain an estimate for the repair of my transmission. Although my transmission was still functioning, the warning light was on, and I wanted to address the issue before it worsened. I had reasonable expectations of the repair cost, anticipating it to be around $3,000 at most.

To my surprise, the estimate provided by your representatives at the location indicated a significantly higher amount of approximately $5,000. This disparity in the projected cost was not only disconcerting but also left me feeling misled and misinformed about the expenses I would incur for the necessary repairs.

Furthermore, I noticed a prominent sign displayed in the window, which stated “No credit needed 6-month financing.” Encouraged by this offer, I agreed to proceed with the repairs under the assumption that I would have the option to finance the work without the need for credit approval. Regrettably, when the final bill was presented to me, it amounted to $6,315, far exceeding the initial estimate.

Upon inquiring about the credit option, I was informed that it would only cover $1,000, contrary to the clear impression created by the signage. This discrepancy is not only deeply concerning but also raises questions about the integrity and transparency of the information provided by your representatives. I strongly believe that such misleading practices should be addressed promptly and rectified to ensure fairness and clarity for customers.

In light of this situation, I kindly request the following resolutions:

Evaluation of the necessity of the work performed: I urge you to conduct a thorough assessment to determine whether the repairs done to my transmission were genuinely necessary and if the price charged was fair and justified. I would appreciate receiving a detailed breakdown of the services rendered and their associated costs.

One-year interest-free financing: Considering the misrepresentation of the financing options at the location, I request that AAMCO provide me with a one-year interest-free financing arrangement specifically for the work done on my vehicle. This will help alleviate the unexpected financial burden resulting from the higher bill and the misrepresented credit option.

Transparency and accuracy in advertising: I implore AAMCO to ensure that all advertising materials, including signage, accurately represent the financing options available to customers. It is essential to avoid misleading customers and to provide clear, transparent information to make informed decisions about their repairs and associated costs.

I believe that by addressing these concerns and providing a fair resolution, AAMCO can restore my trust in your brand and maintain its reputation for providing reliable and customer-oriented service.

I am open to resolving this matter amicably and would appreciate your prompt attention to this issue. I look forward to receiving a satisfactory response within [reasonable timeframe, e.g., 10 business days] to ensure a swift resolution.

Thank you for your time and attention to this matter. I hope we can resolve this issue promptly and avoid any further escalation.