Reach Ace Rent A Car Corporate Office Headquarters 

Ace Rent A Car, A War Time Veteran That Received A Car That I was not able to Drive To A Funeral and Then Received Unacceptable Customer Service from Management and Currently Being Denied An Opportunity to Speak with Corporate. I’ve emailed Ace and sent several request to https://www.acerentacar.com/Static/ContactUs/ and When I asked to speak with higher management, David Cook said that my complaint was a formal complaint from the email correspondence that we shared, and the formal complaint has been reviewed and/or investigated by the top executives of the company, and he said it has been determined that (No further action is warranted). Also, he informed me that the case is closed and (Will Not) be reviewed any further. His comments made me feel helpless! I will never be able to get the precious time back to the missed time with my very close family member funeral and to grieve with my family during that sacred special occasion! I’m not asking for Ace Rent A Car to bring that time back because it’s impossible to get it back, but I am asking for some decency here and to at least treat the customer with some type of dignity and respect. Then for Allie to insinuate that there never was an issue with the FOB, really showed me that Ace Rent A Car really and truly doesn’t care about their paying customer(s)!!! The treatment that I felt from this whole ordeal was that it was totally fine for Ace Rent A Car to receive my hard-earned money to pay to rent a car through Ace Rent A Car, even if I wasn’t able to get into the car to drive during an extremely important time in my life. Most of all to add insult to injury was to be informed with a video (see attached) weeks later of a working FOB to basically say that I lied about my experience is over the top!!!! Ace Rent A Car did not care one bit about the product not working and my experience whatsoever! So that’s why I’m writing to inform your company Higher Management of my unfortunate situation that has caused so much stress and health issues, and I don’t want anyone else to experience this type of treatment! I’m definitely requesting to speak to higher Management in your company besides the Allie and David cook. I will continue to try to reach higher management from the CFO to the President, the way Allie and David Cook treated me is absolutely unacceptable!

I rented a car from the location in Dallas and have been extending the car for the last couple of weeks I broke my phone on 11/21/23 and thought the car was extended out until 11/24/23 these people put the car out for repo claiming they had been reaching out to and charge me a 325.00 repo fee after I return the car in person I never in my life had a rental car company to do me like this my first mind told me to rent from Hertz and I should have I don’t recommend nobody ever to rent from this company they are a whip off please take your business elsewhere this not a good company to rent from

I was told I was getting an SUV and they gave me a Nissan kick which is not an SUV. I was charged $454 for four days from the Fort Lauderdale airport directly from the Counter. I cannot get anybody to call me back. very disappointed with customer service, as well as management. I spoke to Brandon several days ago and he said a manager would be calling me back and nobody has reached out to me at all. The car was not saved. The tires were not good. You could not drive it over 50 miles an hour without shaking very disappointed 1st time last time.

I rented a car for my employee in Ft Lauderdale,, they charged him 32 a day for insurance and didn’t tell him. I’ve tried getting ahold of someone 6x and they just put me on hold til I hang up after 10 minutes . Never again

I rented a car in Dallas and I only needed a one way! To San Antonio, then upon returning the vehicle, we found out we had to return the car 4 hrs away! We are from California!!!! So we talked to manager Dominique so rude and said the car is “hers”.. Dominique has no people skills and keeps bringing up your contract and on their internet it said we can go to San Antonio to drop off the car.. lol