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AHS, A/C repairs and parts warranty. AHS replaced A/C system (coil and compressor) less than 3 years ago. They claim they don’t own the equipment warranty but they do. As the purchaser of the equipment through their third party company, Motili. The original installing contractor is not a contractor anymore, and is a new company. Coil has developed a leak, and all refrigerant is leaked out. Coil needs replacing and AHS just stonewalls. Worst warranty ever. New contractor wants to charge $1662 to replace coil. If this is a warranty, and needs to be replaced, again, why am I on the hook for any charges? Going to investigate legal action against all and let the judge sort it out.

AHS, Worst company I ever dealt with. I have had to battle with this company due to cancelling my policy. The company over the past couple of years could not find technicians willing to work and it took a month to have a microwave repaired. I cancelled my policy due to the horrible service and continuous raising of fees and I’m now battling them to stop trying to charge me. I have had to report them to the Oregon Attorney General, after all the poor service, they are trying to get an extra month of fees out of me. Find someone else.

AHS Plumbing issue Wrong plumber. AHS, sent a different plumber to my house than who they told me would come. had no idea that they sent a different company. Who were apparently incompetent. They put a band aid on a problem which turned into a much bigger problem. In lieu of them not fixing the problem. did not even tell us that there was a problem pending. In result of their negligence, we had a flood. AHS told us they are not refunding the cost for the emergency visit, nor the cost to fix the problem. I asked for a refund due of the cost of the emergency. They would not refund any of it. Only the service fee. Lack of accountability – no resolve for issues they should be held responsible for.

AHS, Terrible Business Practices!!! I have been trying to get my microwave repaired since July and it’s now November 8th. Keep getting the runaround. I call to get updates and they tell me we’ll get back with you but they never do. I spoke to the escalation department and after months finally asked for a manager. They had to request a manager to call me within 24 hours. Someone called trying to pretend to be a manager but was not. She told me to put in another service request because mine was over 30 days old. Terrible service especially for an 18 year customer.

AHS, Replaced water heater with inferior capability and capacity violating their own policy provisions, will not correct it. I paid American Home Shield for a home warranty. The water heater leaked. The service tech said it needed replacement and sent AHS a photo of the current water heater capacity, BTU and data to replace it will a like and similar performance water heater. AHS sent a water heater that has a lower BTU rating, thus it does not heat water as fast and wil not recover from hot water use at the same rate as the replaced water heater. Their policy states they replace with “similar capacity and capability”. This one does not have the same capacity to heat water at the same rate as the old heater. They will only say if it heats water, that is all they are responsible to do.