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AHS, Would give Zero stars if possible. I have been with AHS for years. I know how they are about trying to find any way to get out of coverage. Still there have been times on smaller items where they come through. Most however if a larger expense are always a struggle and multiple visits. We upgraded to the platinum coverage a couple of years ago as our home is getting older. Sure enough, some of the ductwork above the air handler started coming detached at the ceiling. A/C tech said due to no support under it. Not true been here 24 years and was fine, and even if not AHS replaced it in 2014. So if it’s needed it it’s still on them for improper installation. Nope they first denied it, then agreed to cover after they realized they installed it. Then cancelled the appointment on morning of with no notice. I took off work and waited for hours. Finally call and A/C folks said AHS canceled appt. Another hour on the phone and they claim because ductwork not part of air handler now. I am going to take this as far as I can in exposing their corruption. Sad, sad. I have Been with them years, purchased policies for my clients even, but this has pushed me too far.

AHS, Washing Machine, Not Repaired, Appointments Canceled By AHS & Sears. I have received horrible, unacceptable, disrespectful, & incompetent service by AHS. I have been waiting since January & am appalled by the lack of service, attitudes, & excuses. My experience has been a travesty & has/is causing health issues. It is difficult to express my frustration as there are lack of words to accurately express my feelings, & disappointment. I’m a former Corp Exec w/an international entity. I am well experienced & exceptionally knowledgeable in/with corp policies/procedures, technical service, customer service, work ethic, mission statements; the full gamut. My treatment & non-resolution, the above listed issues, plus AHS closing my case w/o verification of working status, just because a technician said they were here & replaced a part, is not acceptable. He did not turn on the machine, & to make bad matters worse, he broke something that was working fine until his “repair”. The reasons these 2 techs provided for the problem performance are ludicrous: 1. The machine is not filling up w/water is due to a wire. – that makes no sense as if it was a wire, why would other problems be present & why would the wire not be replaced? 2. The machine is not supposed to fill with water because the clothes are supposed to rub against each other to clean each other. Duh – my comment to him; If I put a very muddy pair of jeans in the wash, & a very lightly soiled pair of jeans, the lightly soiled pair of jeans is supposed to rub the muddy jeans clean? This is a totally asinine answer. 3. A part needs to be replaced, I asked which one & advised the tech that particular part had already been replaced & it did not correct the problem. He stated he was going to do what he was going to do – order & replace. I told him I was attempting to save time & money not replacing a new part proven it did not fix. He returned a week or so later, replaced the part, did not turn on the machine to verify, told AHS it was fixed & the case was closed. AHS Never called me to inquire of the result, when I asked why they closed the case they stated because the tech told them he replaced the part. (Replacing a part does not constitute repaired especially when he does not even turn on the machine, test it & have factual info. I can replace a part but it does not mean it is repaired & in addition, by his actions & comments. Additionally, I was not having any problems with water temperature until he “replaced” the part. I put in a small load of “delicate” clothes which clearly stated “delicate cycle/cold water wash only”. I left the laundry room briefly to get another item to add to machine. When I returned, the water was steaming, boiling Hot. I reported this to AHS & it too has been ignored. In closing, for every load of clothes I wash, I have to haul 20 gal of water from the kitchen to the laundry room for wash cycle & 20 gal of water from the kitchen to laundry room for rinse cycle for a total of 40 gal per wash load. This is uncalled for & clearly demonstrates this machine is Not repaired. Yet, my calls to AHS have fallen on deaf ears, negligence, incompetence, lack of customer service & satisfaction, no sense of urgency & a total failure to resolve & communicate with me. I pay for the service of AHS & at this point, I am wasting my money – machine not working, techs not doing their jobs, AHS ignoring the issues & escalating has been a waste of time. They do not call back yet they cancel my service appts. I have missed Dr appointments & other pre-scheduled obligations due to me being told a tech would be here on certain date & time & not show up. The last 4 scheduled tech appointments resulted in the techs being No Shows. No apology, no rescheduling but closing case & accusing me of not being home. I require & expect resolution of this matter. It is proven the techs cannot repair this machine. Due to waiting since early Jan for my washer to be in working order & the aforementioned treatment & attitude I have been subjected to, I am requesting remuneration for this washing machine to enable me to replace immediately. To reiterate, I’ve been more than patient waiting this length of time & the slaps in my face by AHS & Sears w/comments, negligence & failure to resolve. Due to this, I am having issue w/my health by the process I have to follow to wash clothes. This entire situation is in violation of more than a few areas. It is my desire for us to resolve this matter between us urgently & rightfully close this case. I am sincerely shocked that this matter has taken the path it has & at this point, AHS has had more than ample opportunities to resolve in a professional, ethical, manner, as stated by AHS Mission Statement, & policies as published.

AHS, A/C repairs and parts warranty. AHS replaced A/C system (coil and compressor) less than 3 years ago. They claim they don’t own the equipment warranty but they do. As the purchaser of the equipment through their third party company, Motili. The original installing contractor is not a contractor anymore, and is a new company. Coil has developed a leak, and all refrigerant is leaked out. Coil needs replacing and AHS just stonewalls. Worst warranty ever. New contractor wants to charge $1662 to replace coil. If this is a warranty, and needs to be replaced, again, why am I on the hook for any charges? Going to investigate legal action against all and let the judge sort it out.

AHS, Worst company I ever dealt with. I have had to battle with this company due to cancelling my policy. The company over the past couple of years could not find technicians willing to work and it took a month to have a microwave repaired. I cancelled my policy due to the horrible service and continuous raising of fees and I’m now battling them to stop trying to charge me. I have had to report them to the Oregon Attorney General, after all the poor service, they are trying to get an extra month of fees out of me. Find someone else.

AHS Plumbing issue Wrong plumber. AHS, sent a different plumber to my house than who they told me would come. had no idea that they sent a different company. Who were apparently incompetent. They put a band aid on a problem which turned into a much bigger problem. In lieu of them not fixing the problem. did not even tell us that there was a problem pending. In result of their negligence, we had a flood. AHS told us they are not refunding the cost for the emergency visit, nor the cost to fix the problem. I asked for a refund due of the cost of the emergency. They would not refund any of it. Only the service fee. Lack of accountability – no resolve for issues they should be held responsible for.