AHS Corporate Office Headquarters 

AHS Plumbing issue Wrong plumber. AHS, sent a different plumber to my house than who they told me would come. had no idea that they sent a different company. Who were apparently incompetent. They put a band aid on a problem which turned into a much bigger problem. In lieu of them not fixing the problem. did not even tell us that there was a problem pending. In result of their negligence, we had a flood. AHS told us they are not refunding the cost for the emergency visit, nor the cost to fix the problem. I asked for a refund due of the cost of the emergency. They would not refund any of it. Only the service fee. Lack of accountability – no resolve for issues they should be held responsible for.

AHS, Terrible Business Practices!!! I have been trying to get my microwave repaired since July and it’s now November 8th. Keep getting the runaround. I call to get updates and they tell me we’ll get back with you but they never do. I spoke to the escalation department and after months finally asked for a manager. They had to request a manager to call me within 24 hours. Someone called trying to pretend to be a manager but was not. She told me to put in another service request because mine was over 30 days old. Terrible service especially for an 18 year customer.

AHS, Replaced water heater with inferior capability and capacity violating their own policy provisions, will not correct it. I paid American Home Shield for a home warranty. The water heater leaked. The service tech said it needed replacement and sent AHS a photo of the current water heater capacity, BTU and data to replace it will a like and similar performance water heater. AHS sent a water heater that has a lower BTU rating, thus it does not heat water as fast and wil not recover from hot water use at the same rate as the replaced water heater. Their policy states they replace with “similar capacity and capability”. This one does not have the same capacity to heat water at the same rate as the old heater. They will only say if it heats water, that is all they are responsible to do.

AHS, did not get satisfactory service been 3 weeks still don”t have a repair scheduled. I have had nothing but trouble with this company. They don’t have numbers to call when you have a complaint about how your claim was handled. I have been without a washer for 3 weeks. Talking to the escalation department is a waste of time. If you ask for a supervisor they say they don’t have a way to get in contact with them. Which is straight up terrible…. you know they do.

AHS, Heat exhausted. I am a Platinum member and I have received nothing but lies. My A/C unit went out over a month ago. It took 3 weeks for them to find a provider. When the provider did show up they were there five minutes. It started to sprinkle rain the technician came in and looked at the inside unit. They never pulled out anything to test anything. I was told they were going to return my service fee. I never received it. They wanted me to pay $911.00 to the provider. I am a Platinum member being treated like trash. I told the customer service person I could not afford to pay that. I asked to speak to a supervisor which I never was allowed. They told me they had to rework my claim because they did not know I was a Platinum member. This has been a nightmare. My family and I are still without air. There has been no updates on my account when I view it online. I feel like I have been blown off.