Amtrak Corporate Office, Headquarters & Customer Service 

Amtrak’s corporate headquarters is in Washington, D.C. This page lists the verified headquarters address, corporate switchboard, reservations and customer-service contacts, and the correct routes for refunds, accessibility concerns, lost items, service complaints, and emergencies.

Amtrak Corporate Office and Headquarters

Amtrak is the operating name of the National Railroad Passenger Corporation. Its headquarters mailing address is:

The corporate switchboard is 1-202-906-3000. Customers needing help with a trip should normally use the reservations and customer-service line or the official contact form instead of calling the corporate office.

How to Contact Amtrak Customer Service

• Reservations and customer service: 1-800-872-7245
• Web chat: Use the chat option on Amtrak’s contact page. Live agents are listed as available daily from 7:00 a.m. to 11:00 p.m. Eastern Time.
• Text support: Amtrak lists SMS support at 1-800-872-7245 during the same 7:00 a.m. to 11:00 p.m. Eastern Time window.
• Written feedback or complaint: Submit the Amtrak email form. The form is for questions, suggestions, travel experiences, and complaints; it cannot be used to change or cancel a ticket.
• TTY/TDD: Dial 711 to use a Telephone Relay Service operator.

For faster help, have your reservation number, train number, travel date, origin and destination stations, and a short description of the requested resolution ready. Do not publish that information in a public review.

How to File an Amtrak Complaint

1. Start with 1-800-USA-RAIL, web chat, or the official contact form.
2. Describe the trip or incident clearly and state the outcome you are requesting, such as a refund review, rebooking, voucher correction, or follow-up about employee conduct.
3. If the first representative cannot resolve the issue, ask for the Customer Relations Desk.
4. Save the case number, receipts, tickets, screenshots, and the date and time of every contact.
5. For written correspondence, address the letter to Office of Customer Relations, Amtrak, 1 Massachusetts Avenue NW, Washington, DC 20001. Send copies rather than irreplaceable originals unless Amtrak’s policy specifically requires an original document.

Amtrak says its online form generally receives a response within 7–10 days. Urgent ticket changes and cancellations should be handled by phone, chat, the Amtrak app, or the reservation-management tools rather than the email form.

Refunds, Cancellations, and Illness Waivers

Refund eligibility depends on the fare, accommodation, payment method, purchase channel, and time of cancellation. Reserved fares purchased directly from Amtrak may qualify for a full refund to the original payment method when canceled within 24 hours of purchase and before departure. Unreserved tickets must be canceled within one hour of purchase. A passenger who does not cancel before departure may forfeit the ticket’s value.

Amtrak’s current policy also provides an illness waiver: when a passenger requests a change or cancellation because of illness and provides a doctor’s note, Amtrak says it will waive the fare-change and cancellation rules that would otherwise apply. The waiver extends to people traveling in the ill passenger’s party.

Most eligible tickets bought online can be canceled through Amtrak.com or the app. Customers can also call 1-800-872-7245, use chat or text support, or visit a staffed station ticket office. Review the current Amtrak refund and cancellation policy before acting because fare rules can change.

Delays, Canceled Trains, and Missed Connections

Customers can change affected travel through Amtrak.com, the app, text or chat support, a station ticket agent, or 1-800-872-7245. Amtrak states that Customer Relations monitors significant delays and may offer re-accommodation or compensation in the form of Guest Rewards points, a transportation voucher, or a refund for the affected segment, depending on the circumstances.

Keep all notices, receipts, and reservation details. Read the Amtrak Customer Service Commitments for the company’s current disruption, rebooking, lodging, and communication policies.

Lost Items and Baggage Claims

For an item left on a train or in a station, submit Amtrak’s online lost-item report. Include the travel dates, departure and arrival stations, train number, email address, and a detailed item description. Amtrak provides a Lost Item ID for tracking and states that an item not located within 30 days is unlikely to have been turned in.

Damage to checked baggage or theft should be reported at the baggage-claim location before leaving the station. A lost checked-baggage claim may also be sent within 30 days of the trip to:

Call 1-800-872-7245 and ask for Customer Relations if you need guidance about a baggage claim.

Accessibility Help and Disability Complaints

Passengers can request accessibility assistance through the reservation process or by calling 1-800-872-7245. For TTY/TDD relay service, dial 711. If the concern involves disability access or discrimination, use Amtrak’s non-discrimination policy and complaint instructions.

Other Amtrak Phone Numbers

• International visitors: 1-215-856-7924
• Group travel: 1-800-872-1477
• Amtrak Guest Rewards: 1-800-307-5000
• Amtrak Vacations: 1-800-AMTRAK-2 (1-800-268-7252)
• Advertising inquiries: 1-202-906-4020

About Amtrak

Amtrak is the federally chartered National Railroad Passenger Corporation. It began national operations in 1971 and is operated as a for-profit company, while the U.S. government is its controlling shareholder. Amtrak provides intercity passenger-rail service and is not a publicly traded company.

Amtrak Frequently Asked Questions

Where is Amtrak’s corporate headquarters?

Amtrak lists its headquarters at 1 Massachusetts Avenue NW, Washington, DC 20001.

What is Amtrak’s corporate phone number?

The commonly listed corporate switchboard is 1-202-906-3000. Passenger reservations and customer-service requests should go to 1-800-872-7245.

How do I reach a live Amtrak customer-service agent?

Call 1-800-USA-RAIL or use the chat option on the official contact page. Amtrak lists live web-chat and SMS support daily from 7:00 a.m. to 11:00 p.m. Eastern Time.

Does Amtrak publish a general customer-service email address?

Amtrak directs customers to its secure online email form. The form accepts feedback and complaints but cannot change or cancel tickets.

How do I escalate an unresolved Amtrak complaint?

Call the main customer-service line and ask for the Customer Relations Desk, or submit a detailed written complaint through the official form. Include the relevant travel facts and the resolution requested, but do not send passwords or full payment-card information.

Can Amtrak waive cancellation rules because of illness?

Amtrak’s published policy says it will waive otherwise applicable fare-change and cancellation rules when a passenger requests a change or cancellation due to illness and presents a doctor’s note. The waiver also applies to the ill passenger’s travel party.

How do I report something lost on an Amtrak train?

Use the official online lost-item report and keep the Lost Item ID sent by email. Provide detailed identifying information about the item, along with the train and travel details.

Is Amtrak a government agency or a public company?

Amtrak is a federally chartered corporation managed as a for-profit company, with the U.S. government as its controlling shareholder. It is not publicly traded.

Amtrak Reviews and Complaints

Use the review section below to share a first-hand Amtrak experience involving reservations, delays, refunds, accessibility, baggage, stations, onboard service, or Customer Relations. State what happened, when it occurred, how Amtrak responded, and whether the issue was resolved. Do not include private account, payment, medical, or itinerary information.

Related Corporate Office Pages

• Megabus Corporate Office
• Delta Air Lines Corporate Office
• United Airlines Corporate Office
• Southwest Airlines Corporate Office
• American Airlines Corporate Office

Official Amtrak Resources

• Contact Amtrak
• Helpful Amtrak phone numbers
• Email and complaint form
• Refund and cancellation policy
• Report a lost item
• Accessibility and non-discrimination policy
• Amtrak Police Department

Why Trust This Amtrak Corporate Office Page?

Corporate Office Headquarters editors reviewed Amtrak’s official contact, refund, accessibility, lost-item, customer-service, police, and corporate-information pages when preparing this update. Contact details and policies can change, so confirm time-sensitive information on Amtrak’s official website before traveling or submitting documents.

Page updated August 13, 2026.

Share Your Amtrak Experience

Have you contacted Amtrak about a reservation, refund, delay, canceled train, accessibility request, baggage issue, or complaint? Leave a review below describing which contact method you used, how long the response took, and whether the issue was resolved. Keep your post factual and remove all sensitive personal information.

Disclaimer: CorporateOfficeHeadquarters.com is an independent informational website and is not affiliated with, endorsed by, or authorized by Amtrak or the National Railroad Passenger Corporation. Company names, trademarks, logos, and service marks belong to their respective owners. Contact information, hours, policies, and procedures may change without notice. Although COH works to keep this page accurate, it does not guarantee that every phone number, address, link, policy, or response time will remain current, and it cannot guarantee a response or resolution from Amtrak. Reviews and comments reflect the opinions and experiences of individual contributors and do not necessarily represent the views of COH or Amtrak. This page is not legal, financial, medical, travel, or emergency advice. Do not post reservation numbers, ticket barcodes, account credentials, payment-card details, private medical records, or exact future travel plans. For an emergency, call 911 or the appropriate public-safety agency.