Reach AOL Corporate Office 

I have had my AOL address for just about 30 years. This new update/password reset/purge whatever it is is maddening to say the least. It’s impossible to get through to customer service. The few times I have finally made it, after waiting over an hour each time not including all the hang ups from the system because it’s so overloaded, results in Nothing. The people that answer are call center people that are hard to understand and all they say is “I’m so sorry” “call back in a couple of days” “the system needs to reset”. “We’re unable to help you”. 30 Years. Not only that, I have emails that are extremely important!!! What happened to security questions? Why were those replaced? And to make it even harder to help because of this infernal two factor authentication is even more maddening. I understand making it difficult for hackers, but when it’s customers that are clearly doing their best to recover their personal accounts, there should be better service. Not a supervisor that answers “hi thank you for calling airbnb uhm I mean aol” That just tells me they will not know how to help recover my account. To say that I am pissed is an understatement. I’ve been a loyal AOL memeber since the day of disks. I dislike Gmail and all the other services, preferring AOL every time. All I can say is, if I am unable to recover my main aol account, I will never return to AOL and as they say – bad press travels faster than good press. AOL has changed for the worse. Their website says they’re customer oriented, that’s malarkey. At this point I wouldn’t even give any stars but I’m forced to in order to post this review.

Never can reach AOL! I’ve been an AOL user since 2000, and I don’t ask for help very often, but I’ve been trying to reach AOL for the last 3 days. I did reach one time & they said it would escalate my request and call me back. I’;m 83 yrs old, and all my passwords for my screen names were wiped out asking me to put in my password to save it. Well, they were all saved to begin with, and I did manage to reinstate all but one. When I put in that password, it just makes me jump through hoops & raises my blood pressure. This should never be. My password hadn’t changed, and I have them all written down on a paper hard copy. Why can’t I get this resolved? I’m so tired of the “robot” stairs, motorcycles, bridges, traffic lights, buses, cars, etc. This screen name is very, very important to me as I have all my Family History, because I work on genealogy in my spare time. I have changed my phone number & I corrected it on my Primary Screen Name which should cover all the others. I can’t begin to tell you how many different AOL phone numbers I have called. You need to hire people who are organized & resolve issues.

Stop changing without asking! If it ain’t broke don’t fix it!

AOL handlers do not send recovery email verification codes; and do not allow users to access personal AOL emails. Multiple attempts to open an email account with no success and no verification codes as claimed by AOL. It’s thought since many users subscribe to free accounts the addresses are likely being toyed with by AOL.