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Best Western, Reservation Issue Due to Flight Cancellation. I had a reservation at the Best Western in San Diego, CA, but our flight was canceled and we were unable to arrive on the scheduled date. As soon as we were informed of the cancellation, I contacted Best Western to see if we could adjust the reservation by just one day. Unfortunately, I was told they couldn’t change the date or issue a refund because we were marked as a “no-show.” Despite reaching out to customer relations and corporate, I’ve received no assistance. I’m extremely disappointed by the lack of flexibility and understanding in a situation that was clearly beyond our control. This experience has made me reconsider ever booking with Best Western again.

Best Western Silverdale, WA. Sugar Ants, Bed bug bites, Jacuzzi did not work in room, dust very thick so not clean. Door peep hole was at the top of the door, so for a gal that travels a lot I had to roll the desk chair over to see who was knocking. Will never stay there again!

Best Western Gold Canyon Inn & Suites Gold Canyon AZ Disappointing! Stayed at this hotel on May 2nd and 3rd. Went to bed on the first night and woke up during the night only to find the bottom of my pajama leg was wet. Checked out the bed to find a large wet spot. Found out it was urine, after smelling the sheets. It was disgusting. Next morning, made a complaint at the front desk. They gave us a new room. Told them I wanted to get a refund for that night. Was told it was up to the supervisor after they did an investigation. The supervisor would only take off 50% of the one night. We never heard from the supervisor either in person or by phone to apologize to us for the inconvenience. This could have been a health hazard. We are not happy at all of not getting a full refund for that night. No more Best Western for us.

Best Western, Landing View Inn Branson MO. 1 night stay at this hotel. I have stayed here before. This time was a disappointment. Easy check-in & nice clerk. She was very helpful. Going to room not very easy – hotel built on a hillside. No luggage carts at all. Hotel doesn’t have them due to hillside. But 2 wheel hand truck dollys would still be helpful. We are almost 70 yrs old & need wheeled assistance for luggage, etc. Upon entering room, placed wifes luggage on luggage stool. She opened top flap, opened it up & it tapped a large, framed picture on the wall. The picture fell down on top of luggage – no damage to picture or luggage But hidden behind picture was a capped (wire nut) electrical cord embedded in the sheetrock in a cut out hole. The wire was live – it ran behind sheetrock to floor, came out behind baseboard & was plugged into outlet. It was not mounted in a legal code elec. box & not Romex type wire. Definitely not legal. Not even sure why it was there. (See pictures) Tried to turn on TV. Not working. Frig was not working – neither plugged on. Moved cabinet slightly with both on & in it, plugged it in & it worked. My wife also stepped on 3 paper staples embedded in carpet. No injuries but there could be that potential. Bed was clean, comfy. Breakfast very average. I’m a Best Western Rewards member & have been for many years. I’ve liked Best Western & have almost used them exclusively for the last 10 years. But I was really disappointed this time, especially since this was not a cheap 1 night stay. Best Western, whether privately run or corporately owned…is better than this & should ensure any hotel with their name on it meets “all standards”. The electrical cord issue is really a “code issue” & should not be left alone.

Best Western, $50 added charge. We stayed at Best Western Pendleton, OR. The room was okay, but we were not given a room receipt upon check out. The hotel added an extra $50 onto the room with the note: Pillow. The pillows are subpar and who would take one? We took nothing from the room and did nothing but sleep in the room. We typically travel from Mesa, AZ to Washington state for the summer. One of our hotel stops for years has been Best Western Sawtooth at Jerome, ID. We will no longer stay at any Best Western, the brand has been damaged and trying to correct this charge has been impossible. We have traveled all over the world. Panama, Philippines, Germany, Holland, Czech Republic, Mexico, Canada. East coast West coast US and in between. I have never encountered this before, a false surcharge. I do recall some of the Philippine’s hotels would ask us to wait before leaving, until the room was inspected and verified by staff that there was nothing taken or damaged. We never had an issue even in a third world country. I made a complaint to Best Western Corporate offices and I have not heard back.