Reach Out To BJ’S Corporate Office – Review and Complaints 

BJ’S, Great customer service. I went with my mother to BJs. She’s the BJ’s member. I purchased some deli items at the Pelham New York store and Larry G. (ID: 471886) served me at the deli section. Larry was awesome. He was knowledgeable, very friendly and efficient. Things have been very difficult for me lately. I had five brain surgeries and a stroke. I came with my mother shopping with her BJ’s membership. I got some deli items and Larry G. was so awesome. I just needed to give credit where credit is due. Larry G. a great employee. Very personable, knowledgeable and efficient.

BJ’s, We have been waiting for toasted raviolis & spinach & artichoke appetizers to return for some time. We were just told they’re not returning. Why??? They were great & very popular. Our BJ’s kept running out.

BJ’s, canceling the contract with Bottos sausage !!!OMG- The best sausage Italian sweet and hot that carried the BJ’s name is now unavailable?? What are you even thinking?? Get that deliciousness back!!! We live in SW florida and grew up in NJ where this is the #1 sausage. Forget Premio! Yuck!!! We can get that at Walmart or Publix…. Please reconsider this horrible decision!!! SW FL is filled with South Jersey people that love this sausage. We cannot get it- Bring it back and raise the price if need be!!!! Just get it!!!

BJ’s, Missing Items from Food Stamp Order. I placed an order with BJ’s totaling $126 using food stamps, but not all of my items were provided. This is extremely frustrating, as I was charged the full amount but did not receive everything I paid for. I would like this issue addressed and the missing items or a refund provided as soon as possible.

BJ’s, I’m disappointed with the consistently rude and undertrained associates I encountered—from the beginning of my shopping trip all the way to checkout. Upon entering the store, the only positive interaction I had was with the receipt checker, who was polite and welcoming. Unfortunately, the rest of the experience went downhill from there. As I shopped, I asked four different employees for help finding a specific product. Each of them responded with “I don’t know” and made no effort to assist or look into it. When I reached the register, things got worse. An employee directed me to a regular cashier in a very unfriendly tone. I asked the cashier when the store started requiring customers to use regular checkout instead of self-checkout for larger orders. She curtly responded, “As long as I’ve been working here, that’s how it’s been.”I explained that I had visited just the previous Sunday with over 20 items and was able to use self-checkout. Instead of helping, the cashier gave me attitude and called for a head cashier. The head cashier told me the policy was due to concerns about theft. That explanation made me feel like customers with larger purchases are being unfairly treated based on assumption alone. I shop at this store weekly and always pay for my items. I spent over $300 during this visit, and yet I was made to feel like a problem instead of a valued customer. The cashier even continued arguing with me and walking away from the register with visible frustration—just because I asked a question. This store has noticeably declined in customer service quality. BJ’s needs to remember that members like myself pay to shop here, and we have plenty of other options. While this isn’t the first time I’ve encountered rudeness at this location, it will definitely be the last.