Reach Blinds to Go Corporate Office 

Home Run! In 2002 we moved into our place in downtown Toronto, Canada. Very happy with the products we purchased at that time, all from blinds to go… Fast forward to 2024 and one blind 6’x5′ failed along with a few other cord issues in previous years. Today’s AI and automated telephone service didn’t replace excellent customer service by this human being: Ana Maria Duran at the 267 Davenport Road store. I was presented with options, price break down for each option, with a focus that was on track, not wasteful of time, yet enough pause to pick the ‘right’ replacement. I had booked a time through a phone message, and the trip there was by bus, and subway. There had been previous admin messages that prolonged the process of creating a replacement. Had Ana not been the top professional that she was I would have rated my overall experience at a 2 or 3 out of 5. That was before I went into the store, she turned it into a 5 out 5 for me, and for everyone else I tell. She stayed focused and professional when an “I’m in a hurry customer wanted her attention”. She stayed focused and polite and concluded our transaction. Whoever set up this training staff protocol did a great job if Ana is an example of corporate – good job corporate.

the serenity shade is the poorest material ever the company should never be selling this material. then when I got the shade it was damaged and I was told I couldn’t get my money back I have been a loyal customer for years but not anymore the girl had poor customer service skills her attitude toward the customer was terrible

I have just attempted to contact your offices regarding a problem. First of all, my three-minute wait was over 8 1/2 minutes. I had purchased a cordless blind for my front window almost 2 years ago. To be honest. I did not like the item from the start. The blind did not fully close. leaving the upper slights open for anyone to see inside. Then last night, as I was closing the blind, one of the plastic clasps broke causing the blind to fall on me. hitting me in the head. I called the store from where I purchased the item. They responded by telling me that they did not have the brackets, and that I should try the other store in my area. The second store also did not have the brackets either, but could order them, and they also told me that the shade that I had purchased had been discontinued. They could order the brackets, but unless I wanted to pay a minimum of $65 for someone to install them, I would have to do it myself. They also suggested I could purchase another shade for $120 (which would also have an installation cost) I live in a two-family home which I have to pay an increasing rent every year. The money for the current shade came out of my own pocket, and I am not going to keep replacing shades every 2 years because they have been discontinued. I am a 65-year-old widow, and I should not be going up & down ladders to replace brackets for a window shade. I am deeply disappointed in your company’s products and the extremely poor quality of your customer service department. Because of this. I would never recommend anyone to purchase products from any of your stores.

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Sincerely, Cindy Sciano