Reach Capital One Corporate Office Headquarters 

I am so disappointed in Capital One. I loved Capital One, I love my checking account. I am a rescue out of Arizona. I also have a side hustle of boarding animals that pays for my rescue. Additionally, I help people who are down on their luck and in recovery. It is not unusual for me to send $10 or $20 to someone on Facebook for food, or for gas money. Apparently, a big corporation that charges a $35 fee if you are 5 mins late on your payment does Not understand philanthropy. Yeah, Capital one, there really are good people out there that help the community, help the animals and whomever else may be in need. I have family members who are in prison because of addiction, and it is something I am passionate about. And I also will put money on their books or phone account with this card by transferring money from my Discover account, because the jail facilities do not take Discover debit cards.

Capital One has frozen and intends to close my account because and I quote “Based on our current information, we’ve determined that the unusual activity we found is inconsistent with our expectations for account usage” I am being treated terribly. I am a Graduate student, and I work for the state court system. So now, the measly $531 in my bank is frozen. That was going to go to spay and neuter of 2 dogs that I have taken in. Apparently animal rescue and helping humans are “inconsistent with their expectations for account usage.” Capital One does not support humanity. My balance Has rarely ever been over $300 in this account. Shame on Capital One for crippling my rescue efforts. I will not stop until Capital one acts in good faith and returns my funds to me or keeps my account open. I Did Nothing wrong and can prove every single transaction. I will file a complaint with the BBB and contact my local news station just for starters. I wonder how many other good people this is happening to, while the real money launderers get right through with no problem because Capital One is all tied up over some payments from Zelle for $50.

I had made a mistake on my payment last year and Capital One had just canceled my card. I take ownership on my mistake, but due to the situation last year with my father passing. Capital One and their rude rep that handled it very unprofessionally. The rep that handled the call was rude and very cold..She and I even had a 3-way call with my bank, she even got ruder. So it seems to me that even if we as consumers make a small mistake, we are judged for it.

The Capital One Mobile APP duplicated a bill payment to my electric power company. I submitted the problem to Capital One and they opened a case. Approximately 15 days after I contacted Capital One regarding the problem, I received an email from Capital One stating that they found no problem with the electronic payment to my utility. Attached to the email was a copy of the Capital One document showing only one payment to the utility company. I’m absolutely disgusted with this lack of support when you can plainly see the duplicate deductions from my checking account. This was the second time that I’ve had a bill payment error by Capital One. And, this will be the last time. I’ve had enough of its off-shore support, or rather the lack thereof.

I set my online payments as I do every month with Capital One since its inception. They “updated” their online bill payment platform and DELETED my payments. I re-set them for two payments to my mortgage company. Capital One statement said it was paid electronically but they advised that they sent a check on my behalf instead (not true). The mystery “check” payment never arrived. The electronic payment did not arrive. My account has been reduced by the two payments. The mortgage company still has not received payment after 4 weeks. I was now put in pre-foreclosure. No one at Capital One cares. No one has a sense of urgency. No one takes responsibility for actions not fulfilled by Capital One. It is dishonest and unreliable. Hey, but let’s make coffee instead of banking. Good job.

Incompetent customer service representatives

I attempted to activate a new card after speaking with five different representatives. Because they cannot text the pin code to authenticate me, the card isn’t activated. I can’t explain anymore that the morons cannot text to a landline phone, which is the number on the account. Against my preference, I provided a cell phone number to be used just for this one-time activation use to all five of them, including two supervisors. Every one of them said it didn’t work! So, scissors to the card!