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Captain D’s, Order missing $15 worth of food – St. Ann, MO. I could not get the rest of the food I paid for because they lock the doors 2 hours before closing and no one would answer the drive through speaker or the drive through window even after knocking on the window for 5 minutes; also tried calling but no one would answer the phone either (even the following day, no answer). And the food we did receive was the absolute worst I have ever had; we actually had to put the fish in the oven when we got home to finish cooking it. I’m 45 ys old and this is the first formal complaint I have ever submitted in my life. I have worked in restaurants, and I understand how it is when you’re understaffed so I am generally very forgiving, but there is absolutely no excuse for this whatsoever. This was by far the worst fast-food experience I have ever had in my life… Still trying to get our money back.

Captain D’s, Dwindling supplies. I sincerely hope this is reaching the manager of Captain D’s at the subject location. From what I understand you are the one that orders food. I can’t tell you how many times I’ve been to your establishment on a Wednesday or a Sunday, yes, I am a senior, and you have no tilapia. Well, today was one of those days. In addition, there was a gentleman sitting at the table when I walked in and he was informed after me that there was no white fish. I was informed there was no tilapia after the cashier had asked one of the gentleman from the back if you had talapia, he answered in the affirmative, and I probably waited 12 to 13 minutes to find out that was not the case. There have been several times when you have not had baked potato either. I predict this location will soon be on the chopping block with your home office in Tennessee. A disgruntled former customer. (Tucker, GA)

Captain D’s, Unprofessional Behavior and Poor Conditions. I had a very upsetting experience at Captain D’s in Tucker, GA (#3748). I was yelled at and spoken to in a completely disrespectful manner by the manager, who then told me to leave the store. I asked that the authorities be called to resolve the issue, but the manager refused. It seemed like she realized she was in the wrong but didn’t think I understood my rights. This experience was not only unexpected but also deeply disturbing. I’m disabled and working hard to manage mental health challenges, and this situation ruined my day to the point that I had to return home and isolate. The food was poorly prepared and didn’t meet basic standards. The manager, who was not wearing a hair net despite having long hair, was handling food without gloves—as were other employees. The store itself was not clean; the tables were dirty and the environment felt unsanitary. Other guests even noticed how I was treated and offered their contact information, which says a lot about how extreme the situation was. I don’t take what happened lightly and believe in seeking justice when treated unfairly. I’ve reached out to Captain D’s corporate office and am awaiting their response. I truly hope no one else has to go through what I experienced. Location: Captain D’s #3748. 4346 Hugh Howell Rd. Tucker, GA. 770-493-6941

Captain D’s, Florence KY., I’m not sure what I was served, but it was supposed to be fish. It tasted like a mix of fish and chicken, had a stiff texture instead of being flaky, and the color was more like beach sand than golden brown. It simply wasn’t fit to eat. I’ve supported Captain D’s since this location first opened, but after this experience, I no longer plan to return. It feels like the quality and standards have dropped significantly, and unfortunately, it’s driving loyal customers away. Very disappointing.

Captain D’s, What did you do to my favorite Captain D’s? It’s been about 9 months since my family and I last visited Captain D’s — I suffered emergency open heart and been healing. So yeah, it’s been a while. We headed over to our area Captain D’s… I knew something was up because I didn’t get that smell from the kitchen when you first walk in, even my wife asked me…Did you notice no cooking smell? The second thing was the cook was not the same person and then they only gave me one tiny cup of tartar sauce, I had to ask for more, I mean this is a large order — normally, they give me 4 to 6 cups of tartar and hand full of vinegar. OK, now I’m getting concerned. We arrived home, opened stuff and I always try a piece of hot fish and one hush puppy as soon as I get in the door. I ate the hush puppy and immediately spit into the trash can. I thought whoa hold on …so next was fish. Well I munched down on that and immediately spit again into the trash can. Needless to say everyone looked at me…Ehhh No good?!? I said it’s dumpster food. So I grab all the 11 bags in both hands, mad as heck, headed for the dumpster. What is going on with my Captain D’s?!?! Well you have my promise, We Will Not go back again! Don’t waste your time sending coupons, because you just lost not only a family that always buys large orders, but we’re faithful customers since the store first opened. We ordered fish, but I’m not exactly sure what I ate. Tasted a little like fish but firm and tasted like chicken. It didn’t flake apart like it should. I can tell you it was 100% garbage. One other thing, wife mentioned, there were only two people in the whole joint. Very strange for lunch rush hour. So my wife and I, we help folks out… We buy for our family and then pick an area family that’s in need. (Been doing this for 26 years). Well, it’s Captain D’s loss.