• H
  • Carrabba’s Corporate Office Headquarters

Carrabba’s Corporate Office Headquarters

How To Contact Carrabba’s Corporate Office Headquarters 

2202 North West Shore Boulevard 5th Floor
Tampa, Florida 33607-5747 USA
Corporate Phone Number: 1-813-288-8286
Customer Service Number: 1-813-288-8286

 
  • I have been dining at Carrabba’s with my family and employees for the past ten years in Houston and in Woodlands. In the past the food and service was also great.

    On Saturday, June 1, I invited family and employees to my daughter’s surprise Graduation Dinner at Carrabba’s on 7540 Hwy. 6 N, Houston TX 77095 (Copperfield Location).

    We had reservations for 8:30pm. Our party arrived on time and our table was ready for our party near the front of restaurant in the bar area. I went to the restroom and when I came back from the restroom my family and friends were seated in the very back of the restaurant near the back door and renovation. I was furious. There was a hole in the wall. There was plastic on the ceiling. The area where we were sitting should have been closed to the public. I did not complain because I did not want to ruin my daughter’s special day. Around 9:00pm, two waitresses walked over to take our drink order. We later ordered our entrees at 9:15pm. Thirty-five minutes later, the waitresses finally brought the soups and salads to our table. We waited another thirty minutes for the entrees. The wait time for the food was so long. Two of the entrees were sent back because they were undercooked and the other was the wrong. The manager walked over to our table and offered dessert and later brought over a dessert to my daughter.

    As we were eating the dessert a HUGE roach crawled across the back of our seat and to the wall of the restaurant. We were sitting along the wall on a bench. I have never seen a roach that big. My five year old niece was horrified and screamed. At that point, I was ready to go and never visit Carrabba’s again. The manager offered us a discount on our meal and two gift cards. There was a table of 12 people and he offered us two gift cards. I thought that was a slap in the face. Our meal should have been complimentary and all of the adults should have received a gift card.

    Saturday, June 1, 2013, was my worst experience ever at Carrabba’s Italian Restaurant

     
  • Now that you have reduces the size of your dinner Caesar Salad to the size of a side salad we won't be back anymore after 13 years. Damned fools. Your saving 35 cents on lettuce on a 12 dollar entree and losing longtime customers. Typical corporate BS.

     
  • Now that you folks have reduced the size of your dinner caesar salad over the years to now what is the size of a side salad I am done with your restaurant. How much does lettuce cost wholesale you cheap asses? 12 dollars for a handful of lettuce and not even a half of a chicken breast. After 12 years I will no longer be visiting and of your declining establishments.

     
  • I ORDERED A CURB SIDE TO GO ORDER FROM THE CARABBAS LOCATION IN POLAND OHIO ON BOARDMAN POLAND ROAD. I ARRIVED 5 MINUTES EARLY TO PICK UP MY ORDER. I WATCHED AS THE WAITRESS CAME TO BRING OUT ORDERS TO 3 DIFFERENT VECHILES. AFTER 25 MINUTES I TRIED TO GET HER ATTENTION TO ASK HOW MUCH LONGER IT WOULD BE, SHE BASICALLY IGNORED ME. I LEFT AFTER WAITING FOR 30 MINUTES. I THEN GOT A CALL 1 HOUR LATER ASKING ME IF I WILL BE COMING TO PICK UP MY ORDER. I CALLED AND SPOKE TO THE MANAGER WHO STATED "WELL IT WAS A MISCOMMUNICATION, SHE MUST OF HAD THE WRONG CAR; WHAT DO YOU WANT ME TO DO?." THE MANAGER WAS BASICALLY USELESS, UNPROFESSIONAL AND POSSESSES A POOR WORK ETHIC. WHICH MAY EXPLAIN WHY THE WAITRESS IS INCOMPETENT AND POORLY TRAINED. NEEDLESS TO SAY CARABBAS WILL NOT BE A RESTAURANT WE WILL CHOOSE IN THE FUTURE.

     
  • I went to carrabbas on sandlake road and when I paid with my debit card I forgot n left it. I called mgr and he said he would mail it out I had to call several times now I found out it has taken five days n still I have not received it.

     
  • sad but very true it is about race and its a problem in every resturant ive worked in im a white server and its an issue that needs to be delt with on so many side of the table frm tips to why this table sits longer or is treated just under the 100% mark a change i would love to see. by my point of veiw the real difference is how hard the money spent is worked for. or was it at all… i work damn hard i dont want to spend my hard erned money for less than its worth

    from
    hope someone gets it…

     
  • I am a frequent customer at the Carrabbas in Morrow, Georgia. I eat at Carrabbas about twice sometimes three times a week. I always order my food via curbside service. I completed the online survey to receive a free appetizer for all of my receipts. Last week, I placed an order. My order was totally wrong. They did not apologize nor try to correct it. I started not to take it but I did. The food was horrible. It was not my normal dish. I was so disappointed. I decided to return today. I ordered my favorite dish, pasta weesie and calamari. I informed the person taking my order via phone about my code for the free appetizer. I went to pick up my order via curbside (which is rarely available for curbside customers anymore), the young lady informed me I could not use the code for my free appetizer. I had a copy of the receipt. She told me I need the bottom of the receipt. Now the week my order was completely wrong, the same lady accepted a print out of the code from the website. I called the manager. He confirmed he would not accept the code with a copy of the receipt. Where is it written I can not receive the appetizer without the original receipt. I provided a copy because I keep all of my original receipts. My issue is the lack of consistency and the rule changing from week to week. The free appetizer is a Carrabbas promotion. I had no problem previously receiving my appetizer, but today it was a problem. He did not care about the staff getting my order wrong nor that he lost business today. Apparently the rules change from week to week. The manager did not care about my complaint. Needless to say, I did take the order. I work exactly too hard and too many long hours to give my money to a company who does not value my business. What happened to customer service? I am so done eating at the Morrow Carrabbas. The manager does not care about certain customers. Well we will see how long Carrabbas last in the Morrow area. We have seen popular chains fail in the Morrow are due to poor sales. I am definitely writing the corporate office. The restaurant has surely changed over the years. As any business owner and manager knows, without customers the doors close.

     
    • Carrabbas has not offered the appetizer promotion since December. It also has at most a 30 day expiration for you to receive your appetizer. The promotion that is now going on is a drawing for one of thirty $50 gift cards, or a $1,000 cash money. In retrospect to the customer service, the servers that give good service actually haven't worked there in many years. Over the past 5 years, due to a "cause and effect" of "bad tippers", the good servers either left and got a job in Atlanta or stopped giving TERRIFIC service and just picked up more tables to make up for the tip they know they won't make on one table. With all being said and the surrounding area already losing businesses (target, goodys, etc.) the southlake store should be moved to McDonough.

       
  • I went to the Carrabba's in Morrow, Georgia two weeks ago and ordered carry out for my family. It was three meals and three deserts. When I arrived home we ate our dinner and then everyone ate their desserts at their leisure. I was watching tv and eating my Derosa. I took the first bite and when I looked down to cut into it for a second bite, out came a long black hair. I was angry, disgusted and immediately called the manager. She apologized and asked for my email address and offered "a free Derosa" for my next visit!!!!! All I could think of was lice, unclean hair and just how unsanitary this was. I went on to mention how poor the customer service was from ONE of the servers on duty for to go orders. She was more concerned with the rude employee and didn't seem to find hair in my food as a major problem, especially since to date I have received NO COUPONS FOR A FREE DESERT, so I decided to post this and then I will contact corporate.

    Pam

     
  • what was your friend drinking because I bet you she was getting free refills because of that. Cranberry juice isn't a free refill ANYWHERE. Don't make this about race, are you directly from Africa? if you aren't, then you are a black American..

     
  • If their food is as phony and stupid as the program "Castle" they are sponsoring, spare me! That guy Castle must be one of the worst actors I have ever witnessed.

    I travel to Europe often, especially Italy, Austria and Belgium.

    The pasta and white Italian bread, etc., in the US made me sick with pain and bloating for 3 days, while the pasta and white bread in Italy is just delicious and causes no harm. I wonder what chemicals and false (like the actor in Castle) ingredients the pasta in the US has?

     
    • My family & I have eaten at Carrabbas many times & have had excellent food & service but this past weekend was not the Carrabbas that we knew & loved. Our server was not attentive to our table at all. She never brought bread on time. We ordered drinks that took forever to get to us. Then she finally gets back to us takes our order still brings no bread or water. Salads & soups were ordered by my family but not all of our family got them. The soup came with no spoons and some soups didn't come with the rest of our salads & soups. When the soup finally did come our dinners were then served. Our waitress was clearly overwhelmed & was constantly blaming everyone else for things that she should've been responsible for. My uncle then went to talk to the manager of the restaurant the hostess finally sent him over. When he did come over he listened to what we had to say but didn't do anything to try to make this nightmare meal right. He was not very professional at all. I do feel that if he would've at least tried to do something to make up for this poor service I wouldn't have to resort to writing this complaint. It is sad to see that such a great restaurant has lowered its standards with poor servers & managers representing them. We probably won't be thinking of them as a first choice again the next time.

       
    • I just had a great experience at a carrabba's at the Springfield Mall in Springfield Pennsylvania. Ive never had a bad meal at any carrabba's ever. This time my girlfriend and i had one of the best waitresses ive 3ver had in any establishment. No i dont know her personally. She is not friend nor family. She was extremely nice and very personable. She made the whole carrabba's experience that much better. Her name is Darelle G. Thats all i know. If you get to that carrabba's, ask for her. She'll make your experience good also.

       
    • I have to say my past couple of experiences at the Carrabbas on Harbison in Columbia, SC have been very poor 🙁 use to love coming to eat here at least once a week but recently things have changed for the WORST sadly…. I'm not sure if it has to do with new management or maybe everybody was in a down mood BUT SOMETHING NEEDS TO CHANGE !!!

       
    • Carrabbas in Kennesaw, GA has been a fav restaurant for our fam for years. They are changing for the worst! Their portion sizes keep getting smaller and smaller, but prices bigger and bigger. My complaints have fallen on deaf ears. The mgr responded to me like a spouse, not a customer. I just left a second msg w/ corp to see if we can get this resolved. I'd just like the old Carrabbas I know back!

       
  • {"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}
    Corporate Office Headquarters
    >