Reach Celebrity Corporate Office Headquarters 

Celebrity Cruises, Misleading Booking Experience, Disappointed Loyal Customer. I’ve cruised nearly 10 times with Royal Caribbean and mostly with Celebrity, but after this latest experience, I’m seriously reconsidering. I was misled twice by booking agents. The first agent I spoke with had a language barrier that led to multiple issues—she gave me the wrong military discount and assured me our cabin was on the top deck. Unfortunately, I later discovered there are three decks above us, and we’re directly under the Oceanview Café. This exact situation happened once before with a Junior Suite on Royal Caribbean, where we had to listen to carts rolling above us all day and night. I called Celebrity to clarify, and the second agent insisted we were on Deck 12 and the café was on Deck 14. I had to point out that there is no Deck 13—so yes, the café is directly above our room. Now, I’m paying $1,000 more for a Concierge room directly under a busy café. When I tried to downgrade, I was told everything else was full. I feel stuck and am considering canceling. Given the repeated misinformation and lack of transparency, this may very well be my final cruise with Celebrity. I plan to contact corporate directly and will likely explore other cruise lines that treat long-time guests with more honesty and care.

Celebrity Cruises, Did not Cruise yet, but disappointed in Megan Harrington whom I emailed about this. We are cruising 7/7/25 to 7/11/25 we have booked 3 cabins 9334,9322,9318, these were booked to celebrate my 80th b-day. After booking I saw a cruise for 7/7 to 7/11 for the same price, but with the liquor pkg., both on the Reflection. I did contact Megan Harrington about this, & never even received an answer from her when I asked her to give us the package. Now we don’t cruise much because of finances, but when we do, we love Celebrity. This may be one of my last cruises, and we are taking our children, & would love to have the liquor pkg. we belong to the Captain’s Club & feel disappointed in Celebrity for this.

Celebrity, Paid for cruise and can’t get my captains points. I paid for a long cruise from Hawaii to New Zealand and the islands. I had an issue and could not go last minute. I paid for the cruise!!! Celebrity tells me, sorry but they cannot reward me for a cruise I did not take Even though I paid for it. This seems so unfair. Oh well lots of other cruise lines want my business I’m sure, Here is message received cxc@celebrity.com To: Sun, Feb 23 at 12:15 PM Dear Mr. Thank you for reaching out to Celebrity Cruise. I’m very sorry you weren’t able to sail with us aboard the Celebrity Solstice in October 01, 2023 as planned. Although I know you were hoping that the Captain’s Club points for your cancelled booking would still be applied to your Captain’s Club membership, Club Points are only earned through completed sailings. Regretfully, even if money paid toward the booking was nonrefundable or held in penalty, Club Points cannot be awarded as a concession for funds lost. While we, too, are eager to see you advance to the next tier level, we are unable to offer any exceptions. Sincerely, Pierre Virola Celebrity Cruises ®, Xperience Center

Celebrity cruise lines on check-in procedures doesn’t allow you to request luggage tags any longer. Captain’s club could not help either. I was corporate would try to get luggage tags with their new policy. Boy have they changed!