Reach Duffy’s Corporate Office 

I ordered an impossible burger from the restaurant on Okeechobee WPB. I asked for it to be well (yes it does cook until it is well) I received it and it was not well. I called and spoke to management and he proceeded to tell me it is plant-based, beets are used for the coloring, etc. I replied I have been a vegetarian for over 20 years and I know what is used in the impossible. BUT AND HOWEVER, I ordered it well. It cooks until it is well and frankly, the product is designed to cook thoroughly for texture and taste. He kept stating ok well I will know for next time. He did not offer a refund or a coupon he just kept asking for next time. No sir there will be no next time. So here I am stuck in meetings all day with a 22.00 lunch I can not eat. Make it make sense. I would like a refund. Please and thank you.

I ordered a “1/2 Rack Ribs & Shrimp… but a 4-5” pc of Rib, and 4 shrimp… you guys have lost your minds !! Are you using “Piglets” for your pork? They are Legal !! …then 4 shrimp ? …a taste of each… If you are going to charge $25 a plate…you better put food on it! I was raised in the food industry, so I do know, serving sizes. Yours suck !!

I recently had a bad experience at one of the Duffys restaurants. I was out with friends and there was a large party sitting by us and we got ignored service wise. We then reached out to Adam Alexander, an employee of the restaurant and he did nothing to accommodate us and was very rude. The next night I looked him up online and found he had a complicated past. I’m surprised he’s even allowed to work there

My elderly father and I visited the Duffy’s location in south Stuart for lunch today, as it is close to home (in case my father, who recently suffered a stroke, needs to get home quickly) and he loves the fish and chips.

Our server, Dana, seemed friendly at first, but that quickly changed. She dropped our food off, and left without asking if we had everything we needed. My father wanted more tartar sauce, but the server was no where to be found. I would have dismissed this normally, if the server was busy, she only had us and another two-top. As a server myself, I figured she was getting her sidework done, even though it was only a little after 1pm.

Dana never checked on us during the whole time we were there, never asked us how everything was, nothing.

I’m sure every restaurant has it’s own protocol, but I would’ve gotten in trouble with management if I had not taken care of my guests.

When she finally whizzed by the table without a word to us, I said ” everything was great, thanks for asking” (yes, I was being a smarty pants, but I was a bit frustrated). She turned around and came back to our table, glared at me, and stated that she has another table. After that, we requested a to-go box and she brought it and threw down the check. I gave her my MVP card and a debit card, and she grabbed it without a word…and brought it back without a word.

My father was thinking about dessert, which was never offered, but he was afraid to ask earlier, because she seemed upset.

I understand how it is when you are on a skeleton crew and not making good money…it sucks…but I just wanted to be treated fairly. 😕

Another couple and my husband and I went to Duffy’s on St. Andrews in Boca Raton on Sunday, April 30. We were seated at about 6:05. The waitress took our drink order and then came back to take our food order. Long story short–she never ENTERED the order and came to us at about 6:30 and explained she made a mistake and would put the order in immediately. The Manager came over and said, “mistakes will happen”. She never asked if I wanted my second drink–we asked her for separate checks–never happened. We got our food at 7:05 PM!!! The Manager comped 2 out of 5 dishes. Would we EVER go back- NOT, We deserve better service and AT LEAST comp the entire meal.