Reach CenturyLink Corporate Office 

CenturyLink, we’ve been without service for nearly four months, since September 27, 2024, and it’s now December 13. My wife relies on a landline for doctor calls and emergencies, especially since cell service in our area is unreliable. Despite multiple technician visits, the issue remains unresolved. Each tech confirms the problem is on CenturyLink’s end and that third-party assistance is needed, but no progress is made. It’s frustrating and wasteful to repeatedly send out technicians who can’t fix the issue instead of addressing the root cause. On top of that, our address has been incorrectly updated multiple times, causing further delays when techs are sent to the wrong location. We never provided an incorrect address, yet we’ve been asked to submit a “change of address” form as if the mistake was ours. We call for updates weekly, yet each visit takes over a week to schedule, and nothing improves. It’s concerning to think about what might happen in an emergency, like a fire, if we can’t call for help because of ongoing phone service issues. CenturyLink needs to take immediate action to resolve this.

CenturyLink, Worst Customer Service Ever. Internet issues with outages, slow internet, then internet periodically on at times. The internet came back on after the phone call to customer service and a repair ticket was set up for a week from the call. Soon after that I received an email stating the problem was fixed when the internet came back on and it gave me an option to cancel. So, like a fool I trusted it was fixed and I canceled the appointment. Right after I canceled the internet went back down. Therefore, I called and now the new repair ticket was setup for over more then a week in the future. They are trying to have AI do all of their repair and eliminate humans from the equation. Also, best to pay them by money order only if your smart. This company should be broken by anti-trust laws like AT&T was years ago. Call on the new administration to get this done. Send compliants to the new White House.

CenturyLink, Terrible service. Voicemail has been out for a week. Voicemail has been out for a week. Each time I contact a customer support person via chat, they tell me to reset the password. However there are not instructions for how to do this and the voicemail is so messed up it needs to be totally reset. The customer support people are useless. Have contacted them times with no resolution. Ready to cancel service entirely!

I have had CenturyLink for over 20 years. My neighbor cut my internet line and it’s been out for 22 days. I have called over 16 times. Technicians were supposed to show up 6 times and never showed up..I have text messages that say they were here to fix it and they are not here ..Lie …im home 24 hours a day as I have a illness that keeps me home ….this has been a crap show ..I lost my job as I work from home and can’t work with no internet..They keep promising me they will get it fix …We’ll it’s 22 days now. I have been lied to you and I’m not very happy ..You would think after 20 years of being a loyal customer they would help you. Not So .. Customer service is terrible . ..

CenturyLink, Exceedingly poor customer service and response to mail correspondence. Earlier in 2024 my internet service was not available for three days. In conversation with your representative, I was advised that I would be given a credit for three days, therefore I subtracted the amount of $4.00 from the billing and sent a check. The next billing included a charge of $18.00 for a late payment and Did Not include the credit promised. Over the ensuing months I have been charged an additional $18.00 as a late charge the billing is now over $100.00 due the fact you have never given me credit for the $4.00 as promised while every month, I have included a letter explaining the circumstances. This is my last attempt to get the billing correct. If not, I will go elsewhere???????????