Reach CenturyLink Corporate Office 

CenturyLink, My internet went down on Monday. Wednesday I called and asked for a technician to check the line. I was told that the earliest one could come was the following Thursday (a week later). Even when I complained I did not want to be without internet for over a week, I was told that I had not choice. (All the people I spoke with were from India, or other countries, and simply did not care what I wanted. Anyway, on the day the technician was supposed to come, he didn’t. But No one told me! The following day I called again and was told that the technician decided not to come because they were upgrading the line and it would be a waste of time. I asked when the line would be upgraded and the person did not know. I noticed that the cable company strung cable down our street. I am going to contact them.

CenturyLink, My 94 year old mother can’t get help with her phone service. My mother is 94 years old. She and I have reported the intrusion on her line with a conference call that she is not a part of. When this call is in process she she can’t receive calls or call out. This has been going on for at least a year. Repairman have been dispatched and they find nothing wrong. My mother is under the medical care of several Doctors. We have called during the time of the calls and still no help. We are both retired from the telephone company. I was a Central Office Operations Supervisor. I don’t understand why is so difficult to prove her with a new cable pair and new orginating equipment in the Central Office. If this works, great, if not that is something that can be elimanated. We have spoken to repairman and management to no avail. We need help before an emergency happens with her.

CenturyLink, No one cares. Never have I ever given a corporation and flying F but this company deserves it. August 12, 2024 and canceled by account, because I went with another company. I called back August 13 to cancel my auto pay and ask how do I return the modem, she would transfer me, no body answered .I received a bill on plan paper for $44.53 on Sept. 18, 2024 with customer service #800 201-4099. I called it (nine times) got Richard. Explained everything he said he would take care of all and do not worry I do not owe anything the account was cancelled. I questioned the modem he said I own it not leased (then why did I pay $11.00 each month for 2 1/2 years?) I thought everything was good until I got an e-mail today saying my account was past due at $178.07. After 5 hours of trying to reach anyone I decided to write this letter. Internet only

CenturyLink, Pathetic Service at a High Price. If fractions of points were available, I’d give .25 overall rating because their computer spits out the correct company name when I call. Though I pay the bill electronically 5 days before the due date, I noted that my bill was $3+ for September (30-day month). Why?? I read that CenturyLink is adding a $3 charge to Debit and Credit Card payments. But an electronic transfer? I went online: none of the chat boxes opened. I called, was on hold 52 minutes and then hung up. Tomorrow I’ll try calling the LA offices for service. That has worked in the past. But it’s sad that one has to call a headquarter office to get local service. At least they have a human operator. CenturyLink is terrible!

CenturyLink, The repair service is terrible. Wire line has been down for 4 weeks and numerous repair calls and no help! Retired with 33 years with telephone company and worse service ever! Not responsible to PUC or any regulatory agency. Can’t call headquarters because they are insulated from public yet they are willing to take our money! Sounds like Congress.