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CenturyLink, Since Lumen took over billing, Terrible! 30 years and Zero billing problems. Dec 2025, automatic payments stopped. They return money into my savings account and remove the sameday and charge late fees. Jan, Feb and March they have returned my money and now want me to pay late fees. Canceling service and going to Xfinity..

CenturyLink, First I am not defending being late on my payment. I was just having some issues of confusion. However $18 dollars for a late payment is outrageous. it is a $60 dollar bill. Then they kept raising my bill. I was all caught up last month. and this month they are trying to charge me $148 dollars. The last thing is they do not prorate your shutoff time. Needless to say, I do not just despise CenturyLink, I hate the theives!!! When I did hair, there was a saying. Give a good haircut and a few people hear about the great haircut. Give a bad haircut and Everyone hears about it. Guess what CenturyLink ? I am telling everyone about your shady dealings. This review is based on my experience & genuine Facts.

CenturyLink, Unable to get any phone line repair done….Telephone developed a very loud humming noise so unable to understand the person calling on the phone. Several days ago the Elimira, Oregon had a snow storm and then the telephone problems. One time in the past, the same thing happened and it turned out to be a downed phone line. The CenturyLink repair office “insists” on having someone go out and check the phone lines -2- weeks or more in the future and then “charging” me for a service call when I am not home. Bad phone service to extra bad phone service…….I never made any kind of appointment for repair ….but the employee on the phone went ahead and made one 2-weeks into the future….and….now refuses to cancel that appointment that I Did Not ask for….but rather Charge me for that appointment that I did not make. Mean while….loud noise on the phone !!!

CenturyLink, Business Account vs Residential. I called to set up a business account for our restaurant. Spoke to Serita (sp) on 1-11-25. Was quoted prices etc and told the earliest this could be installed was 1-29-25. (Note: The building previously had CenturyLink, so how hard could it be). Anyway, the tech showed up on 1-29 to do the install. Said the work order was for a residence and he could not do anything. Sure enough, I called CenturyLink and was told of their error. The account was canceled, and a new business account was set up. The next install date was 2-18. Which I said was not acceptable. Asked for a supervisor and got Robert (Employee # AD 10041). Was told by him even though “I was totally correct” they are only a “call center” and have “no authority” to override the system and get an earlier install date. This was totally unacceptable. I worked in a call center for many years and there was always a way to help customers.

CenturyLink, Would give zero, if that was an option. The only choice we have for internet, sadly, is terrible! Have had several repair issues, unable to speak to humans who can resolve issues, want to charge extra to check for problems inside homes, and are generally a horrible company overall. If only there were other options for rural households that have no cable companies that serve the area, have blocked satellites, and no such thing as fiber optics. How are folks supposed to stay connected when we are constantly having connection issues with CenturyLink?