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CenturyLink, Unable to get any phone line repair done….Telephone developed a very loud humming noise so unable to understand the person calling on the phone. Several days ago the Elimira, Oregon had a snow storm and then the telephone problems. One time in the past, the same thing happened and it turned out to be a downed phone line. The CenturyLink repair office “insists” on having someone go out and check the phone lines -2- weeks or more in the future and then “charging” me for a service call when I am not home. Bad phone service to extra bad phone service…….I never made any kind of appointment for repair ….but the employee on the phone went ahead and made one 2-weeks into the future….and….now refuses to cancel that appointment that I Did Not ask for….but rather Charge me for that appointment that I did not make. Mean while….loud noise on the phone !!!

CenturyLink, Business Account vs Residential. I called to set up a business account for our restaurant. Spoke to Serita (sp) on 1-11-25. Was quoted prices etc and told the earliest this could be installed was 1-29-25. (Note: The building previously had CenturyLink, so how hard could it be). Anyway, the tech showed up on 1-29 to do the install. Said the work order was for a residence and he could not do anything. Sure enough, I called CenturyLink and was told of their error. The account was canceled, and a new business account was set up. The next install date was 2-18. Which I said was not acceptable. Asked for a supervisor and got Robert (Employee # AD 10041). Was told by him even though “I was totally correct” they are only a “call center” and have “no authority” to override the system and get an earlier install date. This was totally unacceptable. I worked in a call center for many years and there was always a way to help customers.

CenturyLink, Would give zero, if that was an option. The only choice we have for internet, sadly, is terrible! Have had several repair issues, unable to speak to humans who can resolve issues, want to charge extra to check for problems inside homes, and are generally a horrible company overall. If only there were other options for rural households that have no cable companies that serve the area, have blocked satellites, and no such thing as fiber optics. How are folks supposed to stay connected when we are constantly having connection issues with CenturyLink?

CenturyLink, If there was a zero rating they have earned it. 50 year customer. they refuse to fix my land line, goes out atleast 2 times a month for last year.. the come out say its fixed few days later it goes down …then have to wait a week until the next ” Repair ” & few days later down again. Customer service no help. Thinking about law suit. Repair guy tells me they are aware of the issues, then he shrugs his shoulders and leaves.

CenturyLink, This company has been extremely disappointing. Their representatives, based in Central America and the Philippines, seem poorly trained and unable to resolve issues effectively. They promise a supervisor will call you back within 24 hours, but the calls never come. Avoid this company at all costs. When we switched to Quantum (which also has subpar service), CenturyLink cut off our phone and failed to return $500 they owe us. Everyone should consider filing complaints with the FTC and sharing their experiences on Yelp and Google. The service is unacceptable, and if this isn’t resolved soon, we may pursue small claims court!