How to Contact Champs Corporate Office Headquarters
311 Manatee Avenue West
Bradenton, FL 34205 USA
Corporate Phone Number: 1-941-748-0577
Customer Service Number: 1-800-991-6813
International Callers: 1-715-261-9588
Fax Number: n/a
311 Manatee Avenue West
Bradenton, FL 34205 USA
Corporate Phone Number: 1-941-748-0577
Customer Service Number: 1-800-991-6813
International Callers: 1-715-261-9588
Fax Number: n/a
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My mom, my finance, and I were at your Stoneridge mall store and purchased a pair of nike shoes and an underarmour back pack and the back pack and shoes had pincher bugs (earwigs) all over your merchandise and inside the shoes and the shoe box. It seem like the employees of that particular Champs store at Stoneridge mall do not thoroughly vacuum and clean up the store, cause as we were leaving I saw another pincher bug on the floor, and the sales associate didn't want to kill the pincher bug until we told her to. I think you really should send someone from corporate to make sure there isnt a pincher bug infestation in your Stoneridge store. We were rather disgusted that there were pincher bugs in a shoe store and on your stores merchandise and that could be a health hazard.
Sincerely,
Jhuvie Sabal
April 30, 2016 Store #14586
I had a very disappointing customer service at the Champs in Wichita, Kansas in the Towne East Mall, your employees first were very rude and snickering all the time. And then they charged me and my son for an extra pair of shoes but we caught it before we left the store. I am a Disabled Veteran and I will not be spending my money there again. You have very poor management there and very poor customer service. People spend there hard earned money and I would not recommend going back to Champs again. Do not worry I will write a letter on my whole dis-respectful customer service experience with all my personal information, why have a site to comment if we cannot even who we are and why we are so upset, yet again another way to suppress the customers
Oh yeah the comment above this one took place at the Riverside Gallaria Mall in Riverside, CA.
It's funny how corporate or who ever handles this website post what they want to post. on Saturday 4/15/17 I wanted to post my frustrations I had with champs which was incredible, the shoe app was created to pick shoes releasing and if you are picked to reserve them. well I would like to say that it does not matter, b/c I had a reservation and the store sold the shoes I reserved to someone else. the manager of the store had the nerve to tell me they sold it to someone by mistake for a size 8 and I reserved a size 13. now if you wear a size 8 and when you get home what are you going to do with a size 13 shoe. the app is a fraud, b/c the store could still do what it wants to do. this happen to me at the champs store at Westland mall in Hialeah, FL. please be aware if you reserve shoes at this mall they could and would sell them to someone else.
Yeah Champ employees are very rude and obnoxious. I was just doing a return. Two people were working both young. I had asked the girl can somebody help me with doing a return and she said he's the only one that's authorize to do that and he'll help you in a moment. I wasn't quite sure who she was talking about but I said ok and i went to the register to wait for whoever was going to help me. I stood there for a good 3-5min and then I asked the girl again and added I'm in a hurry and this time she actually pointed to the rude ass that was helping another customer and actually he wasn't doing anything but standing there talking and I asked him can you help me and of course he replied VERY rude and OBNOXIOUS and said I'll be there in a minute BUT it's not what he said it's how he said it and he couldn't even look at me and kinda waved his hand like to say whatever. So I said I'll go get my husband and my husband chewed his head off very politely. It was nice to have my husband stick up for me so this guy acted like it was all my doing about being rude but my husband knows me so he didn't believe a word he said then the sales guy tried to hold a conversation with my husband and my husband Rollin I'm not interested in talking to you good bye. My husband will not ever shop there again .
I was denied an exchange today in the the Deptford Mall Champs in Deptford, NJ. I had my receipt and an obviously defective issue on a Nike shoe. The shoes are only 3 weeks old as they were a gift to my son for Christmas. Because I didn't have the original box, they would not allow me an exchange. The salesman actually had the nerve to say that the shoes looked dirty and accused my son of climbing a tree in them. I'm insulted and disgusted by the lack of professionalism. I am now stuck with trying to get a voucher from Nike Corp. I have to spend my own $ to ship them back to the manufacturer. I will NEVER spend another dime in Champs Sports for as long as I live. The best part is that I really don't need to. There is so much great competition out there that I have many other choices to select from. Bye Bye Champs……..I just bought my son a $200.00 pair of shoes at Kicks USA. I didn't even have to leave the mall.
Good for you.
Good for you.
It's funny how corporate or who ever handles this website post what they want to post. on Saturday 4/15/17 I wanted to post my frustrations I had with champs which was incredible, the shoe app was created to pick shoes releasing and if you are picked to reserve them. well I would like to say that it does not matter, b/c I had a reservation and the store sold the shoes I reserved to someone else. the manager of the store had the nerve to tell me they sold it to someone by mistake for a size 8 and I reserved a size 13. now if you wear a size 8 and when you get home what are you going to do with a size 13 shoe. the app is a fraud, b/c the store could still do what it wants to do. this happen to me at the champs store at Westland mall in Hialeah, FL. please be aware if you reserve shoes at this mall they could and would sell them to someone else.
my ex-husband told me today of an incident at a tennessee champs store in rivergate mall. a female cashier whom he approached to handle a shoe strap, which broke in a 1 day purchase through mail order. the basketball shoes in total of 168.00 were returned in-store. she was so mad she actually kept his original receipt, and vowed she wouldn't sign any document that she handled the transaction in any case!
Dear Champs Sports,
I am dissatisfied with the services you have/haven't offered.
Here is what transpired:
10/19/15 – I ordered online Item Number 648866F, size 6.
10/20/15 – My CC was charged $30.57; Breakdown as follows:
19.99 Subtotal
2.59 Tax
7.99 Shipping and Handling
30.57 TOTAL
10/20/15 Received email with my Champs Sports Shipment Confirmation Customer Number —0284, Order Number —9568
10/21/15 Received the package
Unfortunately, the shoes did not fit and needed a size 4. So after reading and re-reading your website stating "Return Policy: Satisfaction Guaranteed" I felt assured my issue would be resolved. However, upon reviewing the "Return Instructions" your website indicated that a "SMARTLABEL" would have been attached to my invoice. There was not a "SMARTLABEL" attached to my invoice.
10/26/15 – I contacted Champs Sports Customer Service and the young lady told me it would take too much time, "like three weeks" to get the correct sized shoes to me. She said to just return them to the store. I was not satisfied with this solution.
10/27/15 – I contact Champs Sports Customer Service again to see what other options I may have. Initially, I thought I would return the shoes to the store and get a full refund. Then I would go online to purchase the correct size shoes. However, I noticed the price of the shoes …
INCREASED BY 125% WITHIN ONE WEEK!
Please explain to me how the shoes were priced at $19.99 online and one week later they are "ON SALE" for $44.99?
The gentleman told me he was unable to adjust the correct sized shoes price but I could still return the incorrect sized shoes. This is not an option. Period. I asked to speak to a customer service manager who listened to my complaint then "Ashley" stated, "She understands my frustrations." (Champs Sports – You REALLY need to retrain your CSD with more empathy and less routine memorized one-liners!) Her option to me was that I would purchase the new shoes at the current price ($44.99) and then once they receive the returned shoes, I could call back to get an adjustment made for the difference.
No, I will not do that. That does NOT sound at all like a viable option for me.
10/27/15 – Called and left a message at your corporate office's customer service department; Have not received a call back yet as of COB today.
I have brought my business to you rather than utilizing your competitors all due to the fact that your website appeared "friendly" and serviced the "customers needs" and promises of "Satisfaction Guaranteed" and "WE PROMISE THE ITEM(S) YOU ORDER WILL FIT RIGHT OR EXCHANGE THEM FOR FREE!"
All false advertisement! This needs to be reviewed by the Better Business Bureau (that your company is not a member of hence the "F" grade that has been associated with your company name), reached out to consumers via social media that your promises are meaningless, and spread via word of mouth to friends, colleagues, and family to not waste their time or money for providing highly fluctuated pricing from one week to another and not honoring your own business mission statement. Thanks for the runaround and poor customer service and trying to bamboozle honest customers.
Shame on you and shame on your greed!
It's funny how corporate or who ever handles this website post what they want to post. on Saturday 4/15/17 I wanted to post my frustrations I had with champs which was incredible, the shoe app was created to pick shoes releasing and if you are picked to reserve them. well I would like to say that it does not matter, b/c I had a reservation and the store sold the shoes I reserved to someone else. the manager of the store had the nerve to tell me they sold it to someone by mistake for a size 8 and I reserved a size 13. now if you wear a size 8 and when you get home what are you going to do with a size 13 shoe. the app is a fraud, b/c the store could still do what it wants to do. this happen to me at the champs store at Westland mall in Hialeah, FL. please be aware if you reserve shoes at this mall they could and would sell them to someone else.
I went to champs in southland mall and was not happy at all seen a sign on some jogger pants buy one get one free Manger of the store said he could not honor that price then he took the sign down and said to me he can give me 50% off but not the buy one get one free went to another store found joggers better quality and buy one get it free I will never shop at champs again and I will tell friends and family about this store.
It's funny how corporate or who ever handles this website post what they want to post. on Saturday 4/15/17 I wanted to post my frustrations I had with champs which was incredible, the shoe app was created to pick shoes releasing and if you are picked to reserve them. well I would like to say that it does not matter, b/c I had a reservation and the store sold the shoes I reserved to someone else. the manager of the store had the nerve to tell me they sold it to someone by mistake for a size 8 and I reserved a size 13. now if you wear a size 8 and when you get home what are you going to do with a size 13 shoe. the app is a fraud, b/c the store could still do what it wants to do. this happen to me at the champs store at Westland mall in Hialeah, FL. please be aware if you reserve shoes at this mall they could and would sell them to someone else.
Champs is crap. There were a pair of sneakers that hadn't been out since I was in grade school. I made sure I purchased them ahead of time. They took forever to arrive. I got them and one size was right and one was wrong. I was told Champs had no more. During that time they also sold out at all other sneaker chains i.e. Footlocker. They also don't allow you to delete your own account you created with them. I'll never purchase from them again. Champs . . is crap.
Hello. My name is Jose Baskins. Augusta mall champs Augusta,Ga. use to have the most playful employees. But my last few visits to champs in Augusta ga., an employee by the name tag "shanta" is all you can ask for in customer service! She friendly,fast,and accurate! Offer me the whole store deals and all! "How can I let this get recognition I asked?" And the other employee said write cooperation. Employee also mentioned that all customers loves her! I then asked her full name and it was pronounced Asia Steward….Good job dear! She needs her own store!!!! Please contact her boss and notify them that Jose and Emily Baskins are pleased with her!!!!
(804)5970341