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Dear Chewy, As you know I and my three little doxies have been with you since you were a new business, and they were little pups. I want you know that your company reminds me of the way businesses used to treat their customers. I’m in my seventies and remember when my dad used to visit the corner store and run a tab until payday. People truly cared about their neighbors and life was a bit more simple. We looked out for each other and tried to be kind. Recently we had to say goodbye to two of our dachshunds, they were 15 and 16 when we had to make the tough decision to let them go. So I wanted to let you know that twice your kindness has made me cry …. The first time was when you sent a beautiful painting of my lil Diva dog when she was around 13 years old… the second time was yesterday when you sent the flowers and note of condolence for Diva and Snickers. I thank you from the bottom of my heart. ❤️ Phantom dog sends love too!

Chewy, Gift Cards. I love Chewy and have been with you all for many years. The only complaint I have really is when you’re offering the free $30 gift card you never allow our babies meds. I spend a lot of money just on the medications for my boys and I never get the gift card. As much money as you all make from the customers it wouldn’t hurt to offer us a gift card as a gesture to say thank you. Other than that, like I said I love Chewy and that is really my only complaint is that I and I know for a fact the other pet parents would appreciate a gift card. For this reason I Only Gave You A 4-star review.

Chewy,Promise not met. I have dealt with Chewy since it’s inception and have a few problems but when I do they are major. I recently placed a $400 Auto Ship order with an Explicit shipping request, while in the phone with an agent Before I finalized the order. She Assured me the order placed last night on 05/o2/2025 would Not be shipped out until the end of the month–05/30/2025 to be exact. Well Surprise Surprise–I get on the computer this morning only to be notified it Has shipped and I can expect it tomorrow=I just received another Huge order yesterday which is the reason for the previously mentioned request. I will have enough pet food here to open My Own Store!! If the agent could not fulfill my request, she should have said so instead to guaranteeing it and I would have held off. Totally teed off!!!!!!!!!!!!!!!!!!

Chewy, Delivery left at an intersection in plain sight! Common sense people!!!! “I prefer ordering from Chewy over Walmart and similar retailers, but I have an issue with their delivery practices. I live on Spring Crk, a short county road just 700 feet long. To make deliveries easier, I installed a secure drop box at the intersection of Spring Crk and Haney Farm Road. Small packages can be locked inside the drop box, protected from the weather. Larger packages, which don’t fit, should be delivered directly to my house 700 feet up Spring Crk Road.

Unfortunately, Chewy’s drivers seem to disregard this setup. Instead of delivering larger packages to my house, they leave them exposed on the ground at the intersection of Spring Crk and Haney Farm Road. For example, in their latest delivery, three packages too large for the drop box were abandoned at the intersection, in plain sight. Unsurprisingly, the packages were stolen before I realized they had been delivered. If Chewy cannot instruct its drivers to place smaller packages in the secure drop box or deliver larger ones to my home, I will switch to other vendors who display common sense in their delivery practices. UPS and USPS, for instance, follow more thoughtful and reliable delivery methods.” Let me know what your decision is!

Chewy, Fantastic supplies! Great products. I have a question can I order through the mail at all. For cat food by sending a check ?