Reach Out To Chilis Corporate Office – Review and Complaints 

Chilis, Complaint. To whom this may concern, I decided to visit your restaurant to treat my kids on the 5th of January for their hard work as well as a New Year celebration for the week. Unfortunately, the customer service dampened our spirits. The service started in a very disappointing way. After waiting on the waiting list to be seated for 30 minutes, only to be placed in a seating area to wait an additional 20 minutes, with no communication, no water offered, and no “someone will be right with you,” just an employee by the name of Elise, who was serving other customers around us, only to tell us when asked if there was a server for the table, “I don’t know; I’m not a server,” was highly disappointing. No, “Let me check” or “Let me get someone,” nothing. Just, I don’t know, I’m not a server, but you’re serving other tables was a rude way to handle paying customers. Shaka (the waitress) finally was able to approach the table and was kind and honest only to tell us that after waiting 50 mins to talk to anyone, the food order, especially fried, would take 45 mins to an hour to come out from the kitchen. another disappointment. I know that there’s a staff shortage Everywhere but mannerism as well as professionalism doesn’t have to be the side dish with it. And for that, my kids and I decided to eat elsewhere. Which my son was hurt because he really loves your triple dipper platter. I hope in the future the quality of service is able to match the quality of your food. Respectfully, A disappointing parent/customer

Chilis, Your Ebonus cards are very user unfriendly, and your teammates at Crestview FL location are extremely unprofessional. When I attempted to order online and use Ebonus card it tells me to use the pay at store function (Which you have disabled or removed) So I called restaurant and they had no idea how to proceed (Except to have me pay and refund at restaurant) So I ordered on phone and went to pick up. There the To Go was unstaffed and took several minutes and employees walking past before someone arrived, then they got my order and I gave them a print out of ebonus card. They were unable to use and after several minutes attempted to get a manager. After waiting a long time I walked out without my food. You really have dropped the ball on your online experience and I plan to add my experience to other facebook groups on avoiding your restaurant.

Chilis, Lack of attention to details and cleanliness. Having to ask for utensils and condiments should not happen as frequently at Chilis as we experience. The last time we ate at Chili’s, we found our own salt and pepper. After being served, we had no forks – only knives provided. When requested forks, all the forks were brought to us in one paper sleeve with the tines exposed. We had to dumped the forks on a napkin to avoid handling the tines and then clean each fork before using. It would have been hard for the server to put those in a paper sleeve without putting her hands on the tines!!! Our group has had a couple of servers that were on top of their game, but unfortunately, we have not had that consistently. The bathrooms are the deal breakers for us. They are not only nasty but have a horrible smell. If the areas we are exposed to are not clean, what is the condition of the kitchen? I personally like the food, but the lack of attention to other things that matter has caused me to agree, Chilis does not take pride in their brand which indicates I am not a valued customer.

Chilis, Unsanitary unhealthy board of health issue. I have been exposed to a unidentified object in my food that unbeknown to me at the time it entered in my mouth that cause a choking fit while lodged into my through once retrieving it when getting sick caused swallowing problems for days. The Manager Finn was notified and at this point nothing could fix what I had disgustingly experienced and how it effected my health. The board of health was notified to protect any other customers should there be massive sickness from this Chilis Restaurant in the 1315 Hooper Ave, Toms River Nj 08753. My refund has not been credited and frankly this event that occurred to my self I will be seeking legal assistance in Suing the Headquarters for my experience if I don’t get justice. Photos will be sent once your confirm my email and respond.

I recently left Chili’s after several years due to ongoing concerns about safety and professionalism. After reporting an uncomfortable incident involving another employee, management failed to take meaningful action. Despite raising my concerns, I was met with vague assurances about scheduling adjustments, which did not resolve the issue. Unfortunately, this was not the first time inappropriate behavior was overlooked. Over the years, I witnessed similar situations where employee well-being was not prioritized. It’s disheartening to leave after years of commitment without feeling supported or respected.