Reach Citizens Bank Corporate Office 

Citizens Bank, Inability of Citizens Bank to manage insurance claims. Citizens Bank has had our insurance claims check for almost thirty days and can still not tell me when it will be available. This is due to your company applying it to the wrong mortgage.

Citizens Bank, Seems to have forgotten….Someone seems to have forgotten that the most important person in Any business is The Customer. I have been a Citizens’ customer for almost 20 years. Needing cash, I visited the Milford (NH) Branch yesterday afternoon, at about 1415 hrs. I drove to the ATM, inserted my card, typed my PIN, and tried to withdraw cash. The machine would not accept any transactions on this particular screen. After several attempts, I finally gave up, cancelled the transaction, retrieved my card, and went into the branch, where I spoke with 2 different people, and after commenting on the non-working ATM, I was told that (1) “it was broken” and (2) ” we know, and have a ticket on it”. When I mentioned that placing a sign on the machine might relieve some of the aggravation, the answer was ‘We can’t” because “corporate won’t allow it”. Wow…”corporate won’t allow it”. Of course, the clerk did not know the rationale behind the “won’t allow it.” I assume there may be some truth behind the corporate edict, but Why??? Or, are you intentionally trying to drive customers away? What could the harm have been of by taping an “Out of Order” sign on the screen…??? A word to the wise: it is incidents like these that drive customers away.

Citizens Bank, Compliments about a member of Citizens Bank. I would like to let Citizens know of a good experience I had with Jack Noonan at the Stop & Shop branch in North Attleboro MA

He corrected the problem and I am keeping my funds with Citizens and because I closed out a CD some months ago with a large balance to SCU I will bring it back to Citizen when due.

Account Under Review with no explanation! I am a long time Citizen’s Bank account holder and even at one time held my mortgage with this company. Most recently after receiving the new debit card due to the switch to Mastercard. I attempted to use my debit card to make a purchase and the sale was declined. Luckily, I had another form of payment and used that. I have called their customer service at least 5 times and each time have been told that my account is under review and that I will be receiving a letter. What review? Why was my account suspended, frozen, or closed? I think that as a consumer I am owed at least a response to my inquiries. I spoke with one customer service representative I think it was a week ago, who was very helpful and she told me that all I needed to do was go into a local branch and provide them with some documentation and that I would be all set. Well low and behold that has not been the case. At this point just close the account and send me a check for the available balance so that I can pay my bills.

I would like to compliment the executive staff for placing Dawn Haskell as manager of the Langhorne Giant 19047.

She has been a pleasure to associate with over many years and has treated me, my business associates, and family with remarkable professionalism and courtesy in dealing with all of my accounts.

Dawn never forgot the importance of the customer to the success of the company.

I have dealt with many businesses over the years and this seems to be a fading attribute in today’s world.

I only hope Citizen’s appreciates the gem that they have working for them.