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Citizens Bank Mortgage Servicing. For the past five years, Citizens Bank’s mortgage servicing department has destroyed my credit and reputation with false reporting. They falsely claimed my loan was in bankruptcy, reported 17 missed payments that never happened, and misled the VA by saying I missed 14 payments. Despite my efforts to provide proof—including sending my bank statements three times—they ignored me and pretended they never received them. Even the Chairman’s office took my documents and then refused to acknowledge them or take my calls. They have refused to admit their mistakes, leaving the threat of foreclosure hanging over me even though I have paid on time. I sent a settlement demand letter a month ago and have yet to receive a response. They claim they are handling it in-house but won’t provide a contact person or phone number. When I call customer service, I get the runaround, and they refuse to connect me to the legal department, saying they don’t know who is handling my case. Instead, they direct me to their foreclosure attorney—who was removed from my case. To make matters worse, they removed my name, phone number, and address from my loan records but left my Social Security number. Then they sent loan modification documents to the wrong address and called the wrong number. When I reached out to them, they refused to talk to me because my name wasn’t on the papers—papers they altered! They have also stopped accepting my payments, falsely telling my bank that my account was either closed or paid in full. Now, they are charging me late fees and penalties as if I never paid them. This situation is beyond frustrating and unacceptable!

Citizens Bank, Inability of Citizens Bank to manage insurance claims. Citizens Bank has had our insurance claims check for almost thirty days and can still not tell me when it will be available. This is due to your company applying it to the wrong mortgage.

Citizens Bank, Seems to have forgotten….Someone seems to have forgotten that the most important person in Any business is The Customer. I have been a Citizens’ customer for almost 20 years. Needing cash, I visited the Milford (NH) Branch yesterday afternoon, at about 1415 hrs. I drove to the ATM, inserted my card, typed my PIN, and tried to withdraw cash. The machine would not accept any transactions on this particular screen. After several attempts, I finally gave up, cancelled the transaction, retrieved my card, and went into the branch, where I spoke with 2 different people, and after commenting on the non-working ATM, I was told that (1) “it was broken” and (2) ” we know, and have a ticket on it”. When I mentioned that placing a sign on the machine might relieve some of the aggravation, the answer was ‘We can’t” because “corporate won’t allow it”. Wow…”corporate won’t allow it”. Of course, the clerk did not know the rationale behind the “won’t allow it.” I assume there may be some truth behind the corporate edict, but Why??? Or, are you intentionally trying to drive customers away? What could the harm have been of by taping an “Out of Order” sign on the screen…??? A word to the wise: it is incidents like these that drive customers away.

Citizens Bank, Compliments about a member of Citizens Bank. I would like to let Citizens know of a good experience I had with Jack Noonan at the Stop & Shop branch in North Attleboro MA

He corrected the problem and I am keeping my funds with Citizens and because I closed out a CD some months ago with a large balance to SCU I will bring it back to Citizen when due.

Account Under Review with no explanation! I am a long time Citizen’s Bank account holder and even at one time held my mortgage with this company. Most recently after receiving the new debit card due to the switch to Mastercard. I attempted to use my debit card to make a purchase and the sale was declined. Luckily, I had another form of payment and used that. I have called their customer service at least 5 times and each time have been told that my account is under review and that I will be receiving a letter. What review? Why was my account suspended, frozen, or closed? I think that as a consumer I am owed at least a response to my inquiries. I spoke with one customer service representative I think it was a week ago, who was very helpful and she told me that all I needed to do was go into a local branch and provide them with some documentation and that I would be all set. Well low and behold that has not been the case. At this point just close the account and send me a check for the available balance so that I can pay my bills.