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Marriott, The Marriott flag should be removed from this facility. Opening the door to this particular Courtyard by Marriott, I was hit by the Heavy aroma of illegal substances. When I commented on this at the front desk the 2 receptionists only smiled, but I thought that maybe this was just in the lobby and continued to our room located on the first floor after parking the car in the rear of the building and pulling our suitcase up the cement stairs. The room was no different in aroma and the facilities were the poorest I have ever seen in a Courtyard by Marriott and in which I have stayed several times in my travels. The aroma continued into the bedroom with the window completely iced over, the room dark and dreary and the drapes would not open any further. The bed which is very low lying made me wonder if this room might have insects waiting for the lone light to be extinguished. The living room, also very dark and not welcoming, had sliding glass doors, but were anchored by a long metal hook and showed evidence of trying to be forced open. My husband is a Naval Viet Nam veteran that contracted TB while serving our country. His breathing is deeply affected and the offensive smell made that function even more difficult. Our total amount of time in the hotel was five (5) minutes max and upon reaching the decision that we could not/would not stay in this facility I called the front desk, explained the situation and told them we were leaving. We checked into the Crown Royale two miles away. Upon our return home I contacted the recommended phone number, explained the situation and requested a full refund. Today I was notified that of the pre-paid amount of $914.33, I was only receiving $609.55. I find this unacceptable and, therefore, ask that this amount be fully reimbursed.

Courtyard Marriott, I checked in on A Sunday and checked out on a Tuesday. I went into the hospital on Monday for surgery. The only people in this motel room were my sister and a kid they’re saying that I had a animal in the room, which I did not. Why would I bring the animal when I’m checking in the hospital and getting my throat cut? The management was very rude and nauseous and when she started telling me that she was going to charge my credit card I’ll keep the charge on it. I got loud. I told her to check the cameras when we checked in it was just me my sister and a kid so please check your cameras and take this charge off my credit card.

Embarrassment to Courtyard by Marriott high quality standards. We booked our stay at Courtyard by Marriott in Rockford 7676 East State, long before the wedding date only to find that the room that we were assigned to was in need of total repairs and had high standard violations. Pictures of these violations are attached to this complaint. The shower area had black mold in many areas including the ceiling of shower area. The plumbing in the vanity bowl was not allowing water to drain properly. In many areas in the room the ceiling plaster was falling and peeling. The area in the shower where the body wash, shampoo, and condition were located were turn around where you could not read the labels on the product before attempting to use these products. This Courtyard by Marriott Rockford is located near a Hard Rock casino with great potential for growth however the management team at this location does not know what quality customer standard consist of. We also were never asked to give our feedback regarding our stay at this particular location. Our bill for this unpleasant experience was one hundred fifty-eight dollars and forty-six cents. I am asking that the upper management team visit this particular location and fix the problems at this Courtyard location. I am also requesting a refund on our credit card. We also stayed two nights at Courtyard by Marriott Chicago O’Hare without any problems and a very pleasant experience.

This was the worst Marriott Courtyard I have ever stayed at. We didn’t get our room cleaned for 4 days. We had to get our towels, dump the trash, make the bed every day, clean the coffee area, and go to the desk for coffee refills. We were told that one day (not a holiday) they had no staff scheduled. We booked this specifically because it had a hot tub, and we knew we would need it, we went down for our mother-in-law’s unexpected death and were doing quite a bit of moving and lifting, only to find out it was out of service. We were able to have 1 night with it, the night before we checked out. I was hoping that we would have a stress-free place to relax in due to the fact we were there to bury my husband’s mother, and this was far from what we envisioned especially spending over 800.00 for the week. I would have booked an Airbnb which would have been much cheaper because we would have had to service ourselves like we expected the Marriott to do for us.

Sent to a room not cleaned, problems with computer twenty minutes later to a prepared room. I picked this hotel because of restaurant and bar which were closed. We timed drive to watch the bmw pga game. CBS not available due to contract disputes. Mold on shower curtain. Before nine out of coffee, cups and yogurts. We will never stay in a courtyard by Marriott again. It was overpriced at 215$