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Embassy suites, Run around on charges to our stay.San Antonio, Texas -honors member, I made reservations for two rooms 1st room-April 29,2025, april 04, 2025 room 2 -april 29, 2025, until April 03,2025 reviewing my bank charges both rooms charged initially appropriately. Then I received an additional charge for $187.79, for an additional day!!!!!!! I called the hotel and have been given the run around and have had to e-mail copies of my received reservations several times, this had gone on for several days and still no results.

Embassy Suites, Lobby ceiling torn open. There are large openings cut into the lobby ceiling at both ends of the lobby. There are white tarps strung up in an apparent attempt to hide the holes from view. In addition there are several HVAC vents just below that same ceiling that have apparent mold ir mildew dripping don the wall and other sections if the walls that are heavily discolored. The four groups in our party each received different and incomplete information from the front desk during check-in. Only by comparing did we get a full picture. All this during a stay at the NCAA Womens’ Final Four in Tampa at almost $600 per night. The bar was well run with Angel and Teri and the breakfast restaurant was also well run and organized.

Embassy Suites, (Philadelphia, PA Airport). I checked into this hotel on Dec 8 as apart of a celebration for my sons birthday. We dined at their restaurant for the evening where there was only 1 staff. He was responsible for serving food, drinks, to-go trays & accepting cash/card payments for nearly 30 people. It took 1.5 hours for us to receive our food which was right after we had requested to-go trays to just eat it in our rooms since it had gotten later than expected. Nearly 3 hours after consuming the food I fell ill. I had contracted food poisoning from the 7 wing dings for $24 that I ordered. At 12am I notified the only receptionist via phone that I had contracted food poisoning from their restaurant. C****** was very apologetic and accommodating that evening. He offered medicine and a drink to help with the vomit and hand delivered it to my room. C****** also stated that he left a email for the manager J****, making her aware of what happened and she would reach out to discuss this matter. The following day I checked out and spoke with a receptionist D*** who was very pleasant. She also stated that the notes were left on file, the manager would be in at 12pm because they had a meeting and she’ll be reaching out. After leaving I went to the hospital where they did in fact verify that I contracted food poisoning. Later on that evening my son fell ill and he was admitted to the ER because his symptoms were far much worse. It has been a week and no one has returned my calls!!!!! I do Not recommend this hotel due to how they handled this situation. I was able to freeze some of the leftovers for the local health department. Please Be Very Cautious When Dining At Their Restaurant.

All issues resolved in a timely manner! This is Deborah’s first bad experience with Hilton. She is a diamond member. I am a guest and I was not impressed with the Hotel or experience. The individuals that made this experience more tolerable are Samuel, Aniemae and Chris. When issues were brought to their attention they made sure things were taken care of in a timely matter. I applaud these three individuals. You should be honored to have them on your staff. They may have changed my mind about how I feel about this Hotel. First we arrived the room 1209 was already confirmed and express check in. The room was not ready so we were upgraded to 1707. We were excited about the upgrade until we saw the room. One hand towel, tissue paper has some type of chemical streak, no iron, two hangers, brown streaks on toilet and the shower has rust. This is unacceptable for a diamond member to experience. Thanks to Aniemae, Samuel and Chris all issues were resolved the next day with urgency. This is why I am rating a four star.

NO HOT WATER!

Checked in at Albuquerque, NM Embassy Suites on 1/21/24. At no time did we have hot water. I am sure they knew at the time of our check-in but we were not informed. After our stay at checkout, (1/22/24) we were told by the front desk that they were “sorry bout that” and then on to another customer ignoring us. We left a negative rating on our phone after checkout and were told that someone was going to be in touch with us. No such luck. After paying $200 for a room we expected more. I plan to rate the hotel on every site I can for years to come until someone actually calls me.