Equinox is a luxury fitness and wellness company headquartered in New York City. This guide provides the Equinox corporate office address, current member-support number, cancellation and billing contacts, complaint guidance, leadership information, and links to official Equinox resources.
How to Contact Equinox Corporate Office Headquarters
Equinox Headquarters Contact Information
- Equinox corporate address: 31 Hudson Yards, New York, NY 10001, USA
- Member Concierge phone number: 1-866-332-6549
- Concierge hours: Monday through Friday, 8:00 a.m.–8:00 p.m. Eastern Time; holiday hours may vary
- Publicly listed corporate office number: 1-212-677-0180
- Member support email: co*******@*****ox.com
- Membership cancellation email: ca***********@*****ox.com
- Media inquiries: **@*****ox.com
- Official website: equinox.com
- Member account: Equinox account login
- Club locations: Find an Equinox club
- Jobs and careers: Equinox careers
Where Is the Equinox Headquarters Location?
The Equinox headquarters location is 31 Hudson Yards, New York, NY 10001. Equinox publishes this address for corporate mail. It should not be confused with the nearby Equinox fitness club or Equinox Hotel.
Which Hudson Yards Address Do You Need?
- 31 Hudson Yards: Equinox corporate headquarters and mailing address.
- 32 Hudson Yards: Equinox Hudson Yards fitness club. Call 1-212-328-9050 for that club.
- 33 Hudson Yards: Equinox Hotel New York. Call 1-212-812-9200 for hotel reservations and guest assistance.
What Is the Equinox Corporate Office Phone Number?
Equinox’s current official contact page directs members and general inquiries to the Equinox Concierge at 1-866-332-6549. The line is generally available Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time.
Public business directories also list 1-212-677-0180 for Equinox Holdings at 31 Hudson Yards. Because Equinox does not promote this number as its primary member-support line, members should normally begin with the Concierge or their home club.
An earlier version of this page listed 1-212-774-6363. Equinox’s current contact page now publishes 1-866-332-6549 as its main telephone contact, so the newer number should be tried first.
How to Contact Equinox About Membership, Billing, or Complaints
Choose the Contact Route That Matches Your Issue
- Membership balance or billing question: Contact your club’s General Manager or email co*******@*****ox.com.
- Cancellation: Email ca***********@*****ox.com, use your online account, call the Concierge, visit a club manager, or follow the mailing instructions in your membership agreement.
- Freeze, upgrade, downgrade, or reactivation: Contact your home club or email the Concierge.
- Equipment, cleanliness, locker room, trainer, spa, or local staff concern: Contact the General Manager of the club involved.
- App or account access problem: Try the password-reset option and then contact the Concierge if the problem continues.
- Employment question: Use the Equinox careers website. A general HR telephone number is not publicly promoted.
- Media request: Email **@*****ox.com.
- Equinox Hotel concern: Use the separate Equinox Hotels contact page.
How to File an Equinox Complaint
Club-level complaints are generally best addressed by the General Manager because that person can review local employees, equipment, classes, amenities, and account activity. If the concern remains unresolved, contact the Equinox Concierge and provide a concise written summary.
- Record the club name, date, employees contacted, and relevant transaction or class details.
- Contact the club’s General Manager and request a specific response or resolution.
- Email co*******@*****ox.com if the club cannot resolve the issue.
- For a cancellation dispute, separately send the required notice to ca***********@*****ox.com or use another method permitted by your agreement.
- Keep copies of emails, letters, account screenshots, receipts, and cancellation confirmations.
Written corporate correspondence may be mailed to Equinox at 31 Hudson Yards, New York, NY 10001. Do not rely on an ordinary complaint letter as a substitute for the cancellation procedure specified in your membership agreement.
How to Cancel an Equinox Membership
Equinox currently lists several cancellation methods. Members may cancel through a club manager, by telephone through the Concierge, by emailing ca***********@*****ox.com, through their Equinox online account, or by mail as described in the applicable membership agreement.
Notice periods and available methods can vary by state and membership agreement. Review your agreement before choosing a method and retain evidence showing when Equinox received the request.
- Include your full name, home club, contact information, and membership or barcode number.
- State clearly that you are requesting cancellation and provide the intended cancellation date.
- Request written confirmation and the date of the final scheduled charge.
- Use trackable mail if your agreement requires a mailed notice.
- Check the account after the effective date and promptly dispute unexpected charges with Equinox.
A membership freeze may be available for a temporary absence. Freeze eligibility, duration, and charges are governed by Equinox’s membership policies and the member’s agreement. Contact co*******@*****ox.com for current requirements.
Equinox Billing, Invoices, and Account Changes
Members can update a payment card through the EQX+ app by opening Membership & Billing and selecting Payment on File. Payment information may also be updated through the online account.
Membership invoices and check-in transactions can be downloaded through the EQX+ app. Questions about balances should be directed to the member’s club General Manager or the Equinox Concierge. Equinox does not publish one universal refund policy for every membership, training package, spa service, or retail purchase, so the applicable agreement and purchase terms should be reviewed.
Equinox Hotel Contact Information
Equinox Hotel is a related hospitality operation with separate guest-service contacts. Fitness membership inquiries should not be directed to the hotel.
- Hotel address: 33 Hudson Yards, New York, NY 10001
- Hotel phone number: 1-212-812-9200
- Guest relations email: gu***************@************ls.com
- Reservations email: re*************@************ls.com
- Hotel contact page: Equinox Hotels contacts
About Equinox
Founded in New York City in 1991, Equinox operates more than 100 luxury fitness clubs in major markets in the United States, Canada, and the United Kingdom. Its services include group fitness, personal training, Pilates, spa treatments, retail products, and digital fitness experiences through the EQX+ app.
Equinox Group also operates and develops other fitness and lifestyle brands and experiences, including SoulCycle and Equinox Hotels. The company emphasizes premium facilities, personalized coaching, distinctive club designs, and integrated wellness services.
Who Owns Equinox?
Equinox is privately held. Related Companies has been a long-standing owner and backer of the business. Equinox has also received financing and investment support from firms including Sixth Street, Silver Lake, Ares Management, HPS Investment Partners, L Catterton, and principals of Related Companies.
Equinox Leadership
- Marc Mastronardi: President of Equinox
- Harvey Spevak: Executive Chairman and Managing Partner of Equinox Group
- Matt Dunnigan: Chief Financial Officer
- Gretchen Koback Pursel: Chief People Officer
Corporate leadership can change. Employment candidates and business contacts should confirm current information through Equinox’s official website.
Equinox Reviews and Common Complaints
Reviews submitted to CorporateOfficeHeadquarters.com have raised concerns about equipment maintenance, treadmill screens, club cleanliness, elevator reliability, missing accessories, management availability, and the time required to complete repairs. A separate contributor described an employment-related concern involving a former facility.
These comments reflect individual reader experiences and are not independently verified. Experiences can differ substantially by club, manager, membership type, and location. Readers are encouraged to describe the specific club, approximate date, steps already taken, and whether Equinox resolved the issue.
Equinox Competitors and Related Corporate Offices
Equinox competes with luxury health clubs, national gym operators, and boutique fitness studios. Related corporate office pages include:
- Life Time corporate office
- LA Fitness corporate office
- Orangetheory Fitness corporate office
- Retro Fitness corporate office
- Club Fitness corporate office
Official Equinox Resources
- Equinox contact page
- Membership and account FAQ
- Member account
- Club locator
- Jobs and careers
- Privacy policy
- Privacy request form
Frequently Asked Questions
Where is Equinox headquartered?
Equinox is headquartered at 31 Hudson Yards, New York, NY 10001.
What is the Equinox headquarters phone number?
Equinox currently publishes 1-866-332-6549 for member and general inquiries. Public business listings associate 1-212-677-0180 with Equinox Holdings at its corporate address.
What is the Equinox customer support email?
Equinox member support can be reached at co*******@*****ox.com.
How do I email Equinox about cancellation?
Send membership cancellation requests to ca***********@*****ox.com. Review your membership agreement for notice requirements and request written confirmation.
Can I cancel Equinox online?
Equinox’s current FAQ states that members may cancel by logging into their account on Equinox.com. Other listed options include a club manager, email, telephone concierge, and mail according to the membership agreement.
Who handles Equinox billing questions?
Contact the General Manager of your home club or email the Equinox Concierge. Payment information and invoices can also be managed through the EQX+ app or online account.
Is 31 Hudson Yards an Equinox gym?
No. Equinox uses 31 Hudson Yards as its corporate mailing address. The nearby Equinox Hudson Yards fitness club is at 32 Hudson Yards.
How do I contact the Equinox Hudson Yards club?
The Hudson Yards fitness club is located at 32 Hudson Yards and can be reached at 1-212-328-9050.
How do I contact Equinox HR?
Equinox does not prominently publish a general HR telephone number. Job seekers should use the official Equinox careers website and the contact instructions connected to the relevant job application.
Who is the president of Equinox?
Marc Mastronardi is President of Equinox. Harvey Spevak serves as Executive Chairman and Managing Partner of Equinox Group.
Privacy and Scam Warning
Do not post membership numbers, payment-card details, passwords, medical information, home addresses, or other sensitive information in the public comment section. CorporateOfficeHeadquarters.com does not process Equinox payments, cancellations, refunds, or membership changes.
For privacy requests, use Equinox’s official privacy request form, email pr*****@*****ox.com, or call 1-332-214-7190. This privacy and marketing opt-out number is not the main membership-support line. Verify contact information before responding to an unsolicited payment request.
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CorporateOfficeHeadquarters.com has provided corporate contact information and a public forum for consumer feedback since 2004. We compare company contact pages, policies, business listings, leadership announcements, and reader feedback to help visitors find the appropriate corporate or local contact.
Information last reviewed and updated: August 17, 2026.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Equinox, Equinox Holdings, Equinox Group, SoulCycle, Related Companies, or Equinox Hotels. This page is provided for informational, review, and complaint purposes. Contact details, executives, hours, and policies can change; confirm time-sensitive information with Equinox before sending documents or making decisions.
Share Your Equinox Experience
Use the comment section below to share a genuine experience with an Equinox club, membership, corporate office, trainer, spa, billing department, or cancellation process. Include the location and relevant details, but remove personal and financial information. Constructive reviews can help other readers understand what occurred and how Equinox responded.