Reach Extended Stay Corporate Office Headquarters 

Extended Stay America Suites, We pre-paid and booked 4 night 5 day stay this weekend 4/10/25 at the Extended Stay America Suites at 7641 Northwoods Blvd. North Charleston. When we Pulled into the lot I knew right away that the pictures on the website weren’t True. We Went into the main lobby and it was horrible, old and trashy looking I mean very bad. My son and I did not feel very safe or comfortable staying there, so we told the guy at front desk friends booked another hotel so we are staying at the other hotel. I didn’t tell him that the hotel was trashy and we didn’t feel safe staying here maybe I should have but did not want to sound rude and say this hotel is trashy looking and not safe. Needless to say when I called today 4/11/25 to let them know about the conditions the lady manager was more concerned about what I told the guy at the front desk about me staying at another hotel instead worrying about the situation of that hotel. She said she looked at the video in the main lobby and could hear everything I said which to me means they have problems if they record your conversation in the main lobby. So needless to say we are out $300 something dollars. She the manager was more concerned what I told the front desk guy rather than worrying about the hotel conditions. When I said people who live there were on the side of the building doing drugs which my son and I saw because we drove past them she said she didn’t see that. But saw and heard everything else that we did and said in the main lobby. Anyway I will tell anyone never ever to stay at this Extended Stay America Suites at 7641 Northwoods Blvd North Charleston SC it will not be safe for you and your family. Never ever again will I booked an Extended Stay America Suites. Unfortunately I do not have any photos but I have stayed at many hotels due to my kids ice hockey and this by far was the worst I’ve ever seen.

Extended Stay, A smoked up Nonsmoking room, inadequate bedding, dirty sink and bath, no phone, and no breakfast. The worst hotel experience I have ever had in my 5-decades of travel. I don’t mind staying in a 3 star/out of 5 star hotel. I can take a small level of subpar, but my March 4, 2025 overnight at Extended Stay America Suites Fort Worth Medical Center was the Worst! By Far! The Worst! 1) Start with, my Nonsmoking room was reeking of smoke! I often puke when smelling cigarette smoke. I immediately went back to the check in desk to be moved. The clerk said she didn’t have a room available for me to move to. Huh? There weren’t that many cars in the parking lot and I passed by many dark rooms at 8pm from my assigned room of 200 when I walked back to the front desk. I find it hard to believe that there wasn’t somewhere to move me and my sister in a 97-room, two-story hotel. An Aside: I saw the morning clerk accept cash, even though your policies say credit card only. “This property accepts credit cards; cash is not accepted” Is this why there was no where to move us and the one room did reek of smoke—no fine???? When I complained about the smoke (the green smoke just about blasted out of the room when we first entered the room), the clerk gave a lazy “Yeaaah” and then added “We tell people not to smoke in nonsmoking rooms but they do it anyway. There’s nothing we can do about it.” • How about fining people, like other hotels do—I have signed into hotels agreeing to pay $250 fine if I smoke in the room. • Your Hotels.com wording says: “Smoking: The hotel is a non-smoking hotel, smoking is prohibited anywhere inside the building. If you wish to smoke you must step outside. There is a $250 smoking fee if you smoke inside the building or tamper with the first alarm” Enforce It!!!!!! • How about the maids when they enter the room and smell the stench, leave open the hotel door, blast the A/C, and report it. • The hotel’s webpage touts that it is a No Smoking Hotel. Tell the truth in your advertising. “We allow smoking in nonsmoking rooms.” Resigned to the hotel room, my sister and I left the door open, despite the 45-degree weather, and blasted the A/C. 2) We noticed a blob of toothpaste and a few dark hairs in the sink. Yuck!!! 3a) The two double beds only had a total of 3 pillows. When I requested a fourth pillow— 4) oh, the phone didn’t have a plug, but you advertise you have phones in the room, you just don’t have Working phones in the rooms. 3b)so I had to walk back to the front desk—I was told the hotel was out of pillows. Really? 5) The beds did not have blankets—for that cold room on a cold night. Fortunately, we were given blankets, but thin ones, when I made yet another trip to the front desk. 6) The next morning, neither one of us wanted to take a shower, as the tub was just gross in color. The extra big kicker was the so-called free breakfast, Served 6-9:30am. I went back to the front desk to get our breakfast. No[e! Cold coffee and only enough for just one cup, until another batch could be made “10-15 minutes”). I had my pick of three slender Nutri grain bars. Three. That was all that was out there. No fruit or even napkins. When I asked where the breakfast was, I was told “Greedy People.” Again, “nothing we can do about Greedy people taking it all.” • How about put the breakfast items out in stages: 1/3 at 6am, 1/3 at 7am, and the final third at 8am. • How about checking the coffee, instead of reading the newspaper?

Extended Stay, Musty smell, stains on floor, told to remove batteries from chirping smoke detector at 1 am, no one at front desk for check out, charged $500, told I was lying about smoke detector incident. In late September, I, along with my two sons, stayed at the Extended Stay America located at 3421 E Elwood St, Phoenix, AZ 85040, in preparation for an early flight the following morning for a service. At approximately 1:00 AM, I contacted the front desk regarding a persistent chirping sound from the smoke detector. The staff member at the front desk attempted to locate a replacement battery but was unsuccessful. She subsequently instructed me to disable the detector, assuring me that I would not incur any charges. I found this suggestion concerning, as it posed a potential safety risk. Ultimately, I located and removed the battery, placing it near the television. Upon attempting to check out early the next morning, I discovered that there was no staff member present at the front desk. After waiting at the counter for approximately 15 minutes, I instructed my son to leave the key in the room, as we needed to catch our flight. I had made the reservation and completed payment through Priceline and subsequently filed a complaint regarding the smoke detector issue and the recommendation provided by staff. Later, while preparing for my tax filings, I noticed a charge of $500 on my credit card. Unaware of the reason for this charge, I disputed it with my credit card company; however, the claim was denied after several weeks. In order to clarify the nature of this charge, I reached out to the facility, where I was informed that it was attributed to tampering with the smoke detector. I explained the situation, and the staff member assured me that the area manager would contact me within 48 business hours. I initiated contact with the corporate customer service line to formally register a complaint, which resulted in a request for the area manager to reach out to me. After a two-week period without any communication, I decided to follow up with corporate customer service, leading to a second request for the area manager to make contact. A week later, I received a call from the customer service line, during which I was assured that the district manager would reach out to me within 48 business hours. Subsequently, I contacted the location directly and spoke with the manager, Vanessa, who was notably unprofessional and informed me that she had consulted with her staff, concluding that the events I described “did not happen.” At no point have I been contacted by any management representatives, except when I reached out to the facility. On March 4, I contacted customer service once again, where I was informed that an investigation had been conducted by management and upper management, concluding that no further action would be taken and that the $500 refund would not be issued. I inquired as to why I was not contacted if an investigation was conducted. Furthermore, I questioned the rationale behind my alleged untruthfulness, especially given that I submitted a review on Priceline regarding the incident within days of my stay, well before I was aware of any charges. Additionally, it raises concern how I would know there was a female staff member on duty at 1:00 a.m. rather than the male employee who checked me in late that night.

This situation has been exceedingly frustrating, and it is evident that the actions requested of me posed a safety violation, indicating that this facility does not prioritize the well-being of its guests.

Extended Stay, Cancelation policy, unfair. I booked a room at the Newark Woodbridge NJ Extended Stay and had to cancel two days later due to an unfortunate change in travel plans. Their policy is cancelation within 24 hours after booking to get a refund. I called the hotel and was informed that once it’;s in the system there is nothing they can do. It is extraordinarily unfair to have such a cancelation policy that robs people — in my case $500 — because my plans changed two days after booking it.

Extended Stay, Noise complaint. I reside on the lower level and most of the time I am not there until its time to rest. However the resident above me has a child that I promise is being left alone but I can’t prove that unless I call the authorities. I’ve complained to the front desk and the issue is not being addressed. There site indicates that you can have a place of rest at ESA but that’s not the case. There should be a noise complaint fee to combat inconsiderate individuals. But here I am required to pay these weekly fees however I have no peace from midnight to 3 or 4 AM. I will be recording these incidents and upload and then I have requested a new mattress and the one we had since we arrive is dented and uncomfortable but since I can’t get no relief I will continue to submit complaints to their corporate office.