Reach Extended Stay Corporate Office 

Watching employees make key cards for their boyfriends to enter rooms without permission- front desk allows illegal items and smoking in most of the rooms- when I complained I was thrown out and lied by staff to the district manager I was “DNR” and do not rent to any location- but I have plenty more evidence for my attorney on retainer and I with 20 others are filing a class action lawsuit- Smoking stuff on the job and especially deals in corporate named clothing

Extended Stay, They messed up. I had a reservation for 2 days in at the Los Angeles Burbank Extended Stay America. I had been up since 3:00 AM traveling and got there at 10:00 pm. “Brandon” gave my room away to someone else. He said “Sorry, I made you a new reservation at the Simi Valley location.” Now this guy had this ready for me, so he KNEW he gave our room away prior to me getting there. First, I have no idea where I’m at. I have stupid EV rental about on empty, it’s late, I’m tired – no, exhausted, and now this??? I booked this trip over a month prior. He then copped an attitude about how he could have just lied to me, but he didn’t. I was NOT happy. Barely made it to the other location – that’s where we found Jennifer! Jennifer was on it, she knew exactly what “Brandon” did and she fixed it and was ready for us and made sure I had coffee for the morning! This lady was a jewel! Not just friendly and courteous but took charge to fix the situation and even got us a second room. Extended stay needs mor Jennifer’s and less Brandons’.

Extended Stay, Constantly called. Hi, I’m an American that doesn’t hear well the very first night of staying in your establishments I’ve been called three times with sound complaints! Why is that? I don’t think that is very understanding of my issue. I’m not deaf but I don’t hear as well as I used too! I was beaten in my ears when I was younger and I’m sorry I can’t hear as well as others. But it shouldn’t be a constant struggle.

Extended Stay, unprofessional. I am current living in the hotal room because my mother passed away and I am homeless .I been here because I don’t have enough credit for apartment.since on this property the people that work here been nothing but mean to me and I haven’t done anything to them .I have something like a peep hole in my wall,my microwave is catching on fire ,it be people standing outside my room door talking loud at night .I don’t feel safe on the bottom level . everytime I ask for other room they always book someone before me .i just dont no what to do .I call customers service they ask me to talk to the lady that hates me because I got my money back where she over charge me .I dont even have a car to move .I been working on that, I just want things to be peaceful .

Extended Stay, the staff in Burlington MA are rude, aggressive and very unprofessional. Threw packages at me, held my mail from me. Locked me out of my room illegally. I am just here on a work contract. this is the worst hotel in Burlington MA. . Poor customer service. Corporate doesn’t care about complaints, can’t see it from where they are.