Factory Connection corporate office and headquarters are located in Guntersville, Alabama. The Guntersville facility serves as the company’s corporate office, distribution center, and warehouse supporting more than 200 Factory Connection fashion stores.
Customers can contact Factory Connection about store experiences, returns, employee interactions, gift cards, promotions, or unresolved complaints by calling the corporate numbers or submitting the company’s official store-feedback form.
Factory Connection, LLC
2300 Highway 79 South
Guntersville, AL 35976-2220
Corporate phone: 1-256-264-9400
Store assistance: 1-888-713-3984
Factory Connection Corporate Office Contact Information
- Factory Connection corporate address: 2300 Highway 79 South, Guntersville, AL 35976-2220
- Factory Connection headquarters phone number: 1-256-264-9400
- Factory Connection store assistance number: 1-888-713-3984
- Official website: Factory-Connection.com
- Store complaints and feedback: Factory Connection feedback form
- Store locations: Factory Connection store locator
- Website and general email: in**@****************on.com
- Jobs and careers: Factory Connection employment
- Returns, layaway, and shopping FAQs: Factory Connection FAQs
Factory Connection’s corporate office and distribution center are located in Guntersville, Alabama.
How to File a Complaint With Factory Connection
- Speak with the store manager. For an active return, pricing disagreement, employee interaction, dressing-room concern, store condition, or purchase problem, ask for the manager while the incident can still be reviewed.
- Keep the receipt and supporting information. Record the store location, date, approximate time, register information, merchandise details, employee names or descriptions, and the resolution requested.
- Submit the official feedback form. Complete the Factory Connection store-feedback form. The company states that submissions are reviewed by the selected store’s district manager and its upper management team.
- Request management follow-up. The feedback form allows customers to request contact from a member of management and provide a preferred telephone number, email address, and contact time.
- Escalate an unresolved complaint. Call 1-888-713-3984 for store assistance or the Factory Connection corporate office at 1-256-264-9400.
- Send written correspondence when appropriate. Mail a concise complaint to Factory Connection, LLC, 2300 Highway 79 South, Guntersville, AL 35976-2220. Send copies rather than original receipts or other irreplaceable records.
Information to Include in a Factory Connection Complaint
- The Factory Connection store city and state
- Date and approximate time of the visit
- Receipt or transaction information
- Merchandise description, price, and product tag information
- Names or descriptions of employees involved
- A concise explanation of what occurred
- Whether the store manager was contacted
- The response already received
- The specific resolution being requested
- Your preferred method and time for follow-up
Factory Connection Return and Exchange Policy
Factory Connection’s published policy requires proof of purchase for refunds or exchanges made within 30 days. Half-price and clearance merchandise is considered final sale.
- Bring the original receipt or other accepted proof of purchase.
- Eligible merchandise may be returned to any Factory Connection store within 30 days.
- Half-price and clearance merchandise cannot be returned.
- Ask the store manager to explain any return denial or policy disagreement.
- Keep the original receipt and return receipt until the refund is completed.
Return policies and merchandise restrictions can change, so customers should review the current Factory Connection FAQs before making a special trip.
Factory Connection Shopping and Store Information
Can Factory Connection Merchandise Be Ordered Online?
Factory Connection does not currently offer online, catalog, or mail-order merchandise sales. Products are available through its physical retail stores. Websites offering unrelated merchandise under a similar Factory Connection name should not be confused with the Alabama-based fashion retailer.
Does Factory Connection Offer Layaway?
Factory Connection states that participating stores offer a 30-day layaway plan requiring 15% down. Confirm current terms with the store before beginning a layaway purchase.
What Time Does Factory Connection Open?
Factory Connection store hours vary by location and day. Use the official store locator or call the specific store before visiting, especially on Sundays and holidays.
Factory Connection Company History
Factory Connection began in 1976 as a single approximately 1,000-square-foot store in downtown Guntersville, Alabama. The company was founded by the late Terry Scott and Kenny Littleton.
The family-owned business has grown to more than 200 stores across the southern and central United States. Factory Connection supports its stores from its Guntersville corporate headquarters and distribution center. The company is led by President and CEO Steve Williams.
What Factory Connection Sells
Factory Connection specializes in brand-name and specialty-store fashion for customers in small and medium-sized markets. Merchandise varies by store and changes frequently based on available inventory and limited-quantity purchases.
- Juniors’ clothing
- Misses’ apparel
- Plus-size clothing
- Men’s apparel
- Shoes
- Fashion accessories
- Seasonal clothing
- Home décor at participating stores
Factory Connection states that its merchandise may be priced approximately 25% to 70% below regular retail prices. Product selection, brands, sizes, colors, and advertised promotions can differ by store.
Factory Connection Employment and HR Questions
Factory Connection offers positions at individual retail stores and at its corporate office and warehouse in Guntersville. Applicants can review current opportunities through the Factory Connection employment page.
The company does not prominently publish a separate public HR telephone number. Applicants should use the official employment route, while current employees should begin with their store manager, district manager, payroll contact, or internal human-resources resources.
Factory Connection Complaints and Reviews
Reader-submitted complaints on this page describe individual experiences involving:
- Allegedly rude or confrontational employee interactions
- How dressing-room limits were communicated
- A cashier allegedly refusing to complete a purchase
- Difficulty reaching regional management
- Requests for district or corporate management intervention
These submissions are individual, unverified accounts and may not represent every Factory Connection store, employee, manager, district, or shopping experience. When leaving a review, describe firsthand events, identify the store location, and avoid unsupported accusations or private employee information.
Factory Connection Competitors
Factory Connection competes with off-price apparel retailers, regional fashion chains, department stores, and local boutiques. Related companies include TJ Maxx, Ross Dress for Less, Burlington, Citi Trends, It’s Fashion, and Bealls.
Factory Connection Corporate Office Frequently Asked Questions
Where is the Factory Connection corporate office?
Factory Connection corporate office and headquarters are located at 2300 Highway 79 South, Guntersville, Alabama 35976-2220.
Is Factory Connection headquartered in Albertville?
No. Factory Connection operates a retail store in Albertville, but the company’s official headquarters, corporate office, distribution center, and warehouse are in Guntersville.
What is the Factory Connection corporate phone number?
The Factory Connection corporate phone number is 1-256-264-9400. Store assistance is also available at 1-888-713-3984.
How do I complain about a Factory Connection store?
Speak with the store manager first and keep the receipt and visit information. If the concern remains unresolved, complete the official Factory Connection feedback form, which is reviewed by district management and upper management.
What is Factory Connection’s email address?
Factory Connection publishes in**@****************on.com for website and general questions. Store-specific complaints are better submitted through the company’s official feedback form.
Is Factory Connection the same company as French Connection?
No. Factory Connection is an Alabama-based discount fashion retailer. French Connection is a separate fashion company and is not affiliated with Factory Connection.
How many Factory Connection stores are there?
Factory Connection reports more than 200 stores across the southern and central United States.
Who owns Factory Connection?
Factory Connection is a family-owned company founded by Terry Scott and Kenny Littleton. The company is currently led by President and CEO Steve Williams.
Does Factory Connection sell clothing online?
No. Factory Connection states that its merchandise is available only through its physical retail stores and is not sold through online, catalog, or mail-order channels.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides headquarters details, corporate contact information, complaint-routing options, and a public forum where customers and employees can share firsthand experiences. Readers should confirm policies and contact information through official company channels before sending sensitive documentation.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Factory Connection, LLC, its retail stores, or its employees. This page is provided for informational, review, feedback, and complaint purposes.
Factory Connection Complaints, Reviews, Feedback, and Comments
Share your Factory Connection experience in the comment section below. Include the store location and relevant details while excluding private financial, employment, contact, or identifying information.