Reach Out To Comfort Suites Corporate Office – Review and Complaints 

I would like to let you know of the wonderful service I received from Shaheed Shah, the General Manager at Comfort Suites Louisville Airport. He was very helpful when I called about a reservation, as well as professional, friendly, and respectful when I stayed for a 4-night stay August 23-27. Thank you for having this excellent employee! Sincerely

My husband and I booked a reservation for the evening of Apr. 2, 2023, at the Comfort Suites (KY289) located at 3918 Coleman Crossing Circle, Paducah, KY 42001, 1-270-408-8800. At the time of checking in the clerk for whatever reason charged the reservation three times. The amount owed me is $307.16 + the interest the credit card company will charge us. Kyle the other clerk came out and made the two adjustments to our account which did show as an adjustment but not on my credit card. However, the two adjusted room charges have been charged to my Mastercard. On Apr. 5th I contacted the hotel and spoke to Kyle who suggested I wait 3 to 5 business days and check my credit card. It is now Apr.21st and the charges have not been reversed. I again phoned my card issuer and they suggested I phone the hotel again which I did and again spoke to Kyle who said Honey the Manager won’t be in until April. 26th and to call back.

This is the first time we have stayed at the Comfort Suites and have not had a positive experience. I would appreciate a response to my inquiry. Thank you.

Boycott this hotel! I will be posting this on Facebook as I am shocked by this hotel! THEY ARE TAKING ADVANTAGE OF UKRAINIAN REFUGEES LEGALLY WORKING HERE! Farmington Hills used crystal clean cleaning at two points, they have several employees from Ukraine owed $700 plus for cleaning and have not been paid, this goes back to February! Do not stay here! This company takes advantage of immigrants!

I had a reservation at your hotel 4721 Market Street

Wilmington, NC 28405 for 4-21-23 to 4-23-2023. On 4-22-2023. My lady and I left the hotel to get some lunch. When we got back to the hotel, I realized I didn’t have my room key. I went to the front desk to request a new one. At this time (Beth) supposedly the manager, who was very unprofessional and rude said that my card was declined and she needed another card on file to charge me a 250.00 ‘smoking fee’ which is absurd. She claimed that my room smelled like cigarette smoke which is a false accusation, especially considering I don’t even smoke cigarettes.

When I told Beth that I didn’t have another card to use said we had 15 minutes to evacuate the premises and that she would call the cops if we did not hurry up. Another worker stood in our doorway watching us while we packed up our room. The entire time, she was making unnecessary comments while we were packing and said she was calling the cops because we were taking too long. Beth even made a comment saying “You’re lucky I’m giving you 15 minutes.” There were three employees who walked up and down the hallway looking into our room, making nasty comments. They ended up calling the police. The police said that we could take our time packing up but Beth made it clear that she didn’t care what the police said and that we still needed to leave NOW. We had a ton of clothes, snacks, food and drinks to pack up which required multiple trips to the car.

I feel like we were bullied out of our room and false statements and accusations were made to get us to leave. We were harassed and the way that we were treated was horrific and very uncomfortable. I am a black man who works hard for my money and couldn’t even enjoy my vacation because of your staff. Once your staff saw that my woman was white, they instantly started to treat me differently. Their whole attitude with me was nasty as if they were bothered by it. When we walked outside to leave Beth had disappeared and the other staff would not give me her last name so that I could file a dispute. While driving away, she was sitting in her car smoking.

I am requesting a refund for the one night taxes and fees included ($153.68) that I paid for and could not stay. You had no proof or evidence of any smoking activity that occurred in my room. Hotels are known for adding on fees as such without any type of evidence. I would like a copy of your policies, procedures, and cost for ALL smoking fees and the statutes showing the rights to evict someone from the premises. This was very inconvenient and sadly we had to find somewhere else to go and spend more money on another hotel because of false accusations. It is unacceptable to treat guests at a hotel in this manner and make them feel like the only option is to pack up and leave.

Reserved and paid $2005, for a room for my son, Alex McGuire (thru Booking.com 10/28-10/31). He was unable to attend due to illness. I requested a refund, but instead was charged $1917 and refunded only $88. The room was canceled, but if I try to re-book it shows no availability. This means I was charged and the room was re-booked by someone else. This is blatant FRAUD and will be referred to the local police. Please call me to refund my money.

This was at the terrible State College, Pa location. A police report has been filed.