Find GMC Corporate Office Headquarters Phone Number – Review

I am furious about your "one for you and one for me" commercial. You obviously are not aware of the many families who are suffering right now. Some have had to sell their cars to put food on the table. This spoiled, rich couple does not resonate with the average American family this year.

I am just heart broken reading all the trash in comments. I thought I was hoping for better but finally I see its time to get rid of my 2013 GMC terrain, I to have had to visit with the dealership over 6 times with all the problems clacking in the engine, engine light constantly coming car sound like a box of rocks going around and around. We've paid $3000 and countless hours going back and forward… I was told GMC was an excellent Product to invest in, but I see its very different.

SUE

Apparently customer service is NOT something GMC or their dealerships believe in. I began having an issue with my transmission over a month ago, minor slipping. I was due for transmission flush and filter change, and when I called my local dealership they refused to service the vehicle, stating the user manual was WRONG, and doing a transmission flush would BREAK my transmission. They advised me to just fill the trans fluid myself, without a flush. As it turns out, filling the fluid is something one cannot do without a mechanic lift and the car running. 2 days later, I was on a major highway and my transmission was slipping and I began rolling backwards. I was able to ease it up the hill, but nearly was in a severe accident. I parked my car and had it towed to the dealership. The dealership then stated that my transmission had metal shards in it, and had the car been serviced when I asked, this would not have occurred (THEIR WORDS!). They said the vehicle is now a 4,000 dollar fix. I immediately filed a claim against the dealership for endangering my safety and also claiming the user manual was "wrong," though GMC stated that it is NOT in regards to trans care. It has consistently taken my senior adviser 3-5 days to ever return my calls, and she only calls me during the 4-5 pm time when I specified MULTIPLE times I was not available. Through all of this, the dealership is calling me and threatening to have my car impounded or charged, and telling me I have no right to file a claim against them (harassing me, calling as early as 8 am). GMC says they will not hold responsibility for the dealership because they are "independently owned" and will not assist with cost because my vehicle is outside of warranty. They will not investigate the possibility that my vehicle SHOULD have been part of the recall for Pontiac G6's transmissions despite not being valid with the VIN number (they will not verify if the transmission used may have been a part though the month the vehicle issued was not). I have now been over a month without a vehicle, being forced to utilize public transportation all while paying my car insurance for a car I cannot use. When I finally heard back from my senior adviser regarding the case after asking to speak to her supervisor, I specifically stated that if they will not help I want the name and contact of the person who is above the customer experience manager as he was verbally abrasive with me- they said I just have to call the dealership. This is an absurd circus where a car that has no other issues and is while cared for is not use-able because neither the dealership nor GMC can take responsibility for their vehicles and customers. After all of this, there is no doubt I would never recommend a vehicle of theirs to ANYONE and if I need to get a new one- they will not receive my patronage again.