Foodtown Corporate Office Headquarters

Foodtown Corporate Office Headquarters
Address: 145 Talmadge Rd.
Edison, NJ 08817
Email: n/a
Corporate Phone Number: 1-732-287-2400
Fax Number: 1-732-287-2406
Customer Service Number: 1-732-287-2400

  • Went to west Palm Beach Florida food town bought cooked crab ! The next day went to eat when we opened the package the smell was horrible! Clearly they cooked it after it spoiled! Went back next day to return was informed they don’t take back clearly it’s spoiled ! Shouldn’t have to pay for spoiled food

  • Someone needs to educate the people who put the weekly ads together. The current ad wishes a Happy Chanukah, followed by a beef and 2 pork sale offerings. Pork for Chanukah? Unbelievable!

  • Went to Foodtown in Houston Tx seen smoke turkey drumsticks was on sale buy three packs got home cook one and next day gave me food poison throwing up and diarrhea sad store selling bad meat . Food town on 2270 N SAM.HOUSTON PARKWAY E

  • First, let me say I love your store and I am so happy you decided to come to margaretville and also to rebuild here after the flood. However, I have been very rudely treated by 2 of your employees in that store.
    I was shopping in the store on July 3 around 3-4 o’clock and after making my way through a very crowded store, I got in line to check out. The line had 3 people ahead of me. I could have gone to the express line, as I didn’t have that much, but like I said the store was very crowded and all the lines were long, so I decided to stay in the line farthest away from the express line. I waited patiently as I knew it would be crowded the day before the holiday. I waited about 10+ minutes and the person checking out in front of me (who I recognized as one of your cashiers) suddenly turned around and said” she’s closing after she checks me out”. I said, “but I have been standing in this line for 10 minutes!” . And she replied “ I know, I’m sorry”. The cashier didn’t say a word.
    I left my cart and walked out of the store. I don’t mind standing in line once, but not twice.
    When I returned home I called the store and asked for the manager, woman who answered said she would help me. I asked her if she was the manager, she replied she was the office manager. Obviously she wasn’t getting the manager on the phone so I told her what happened. The office manager proceeded to tell me I should have come right to customer service. No, I shouldn’t have to, nor could I with all the shopping carts in line at the time. She never apologized and just kept saying I should have come to the office and made me feel like it was my fault for not coming to customer service and said if it ever happened again to come right to the office. I have never had it happen to me in any store my entire life and she tells me it could happen again in your store! If a cashier is closing, they usually tell you right away if you get in their line, it should never be handled like this. Sorry to say, but it will be a long time before I come back to your store, if ever. I did send an email to corporate with the employees names.
    P Scarth

  • I have a major complaint about Foodtown/Big Deal on Morris Park Ave. The fish department never has the fish that is on sale and advertised in the weekly flyer. I feel that if it is in the flyer then it should be in the store. Thank you, Barbara Loiacono ,I would like to see a reply to this.

  • While shopping at the Super Foodtown in Croton, NY, on Saturday, July 1, 2017, sometime between 3:15pm-4:00pm a careless customer in a white SUV who was parked next to me opened their door hard and wide enough to dent my car door in three places. I saw the damage upon my return to the car after shopping. The SUV was long gone and left no note. I went inside the store to get the manager and asked if their were surveillance cameras and told him why I was asking. He walked outside with me and saw the damage.

    Apologetically, he said there was nothing he could do. I went to the bank that is also located in the shopping center and was told they could not release tapes from their surveillance unless it was bank related.

    So, since I have no way to track down this obnoxious, careless driver, I now have to shell out $450 to get the damage repaired.

    Since Foodtown does not care enough to have surveillance cameras for the safety of their customers, I will no longer shop there and have told all of my friends and family as well!

  • I attempted to exchange baby cereal ($3.19) purchased from another Food Town (located at 47-33 Bell Blvd Bayside, NY 11361) earlier this morning (Father's Day). The manager stated "we do not take food from other Food Towns. We are a family-owned franchise." I then asked him if he knew of another Food Town (not family-franchised owned) nearby. He said he did not.

    There are several things disturbing about this situation in my view. Is there something wrong with food from other Food Towns that I am not aware of? Is Food Town's Corporate Headquarters in the know of such policies? If so, do they agree/support such ideals? Is an exchange for cereal that costs $3.19, a big problem at family-owned franchises? Is there a reason a manager is not aware of other locations that are nearby? I understand he was not going to accept the exchange, but he was unaware of how to redirect me.

    Overall, I'm extremely disappointed with the interaction I had with the manager at this location regarding an exchange or even redirection. I went back to the same store I purchased it from and received the exchange. Also that manager seemed perplexed about the entire situation.

    Should you need similar services from the Bell Blvd. family-franchise owned location, please keep this in mind.

  • Your website is not working. I'm trying to put digital coupons on my card but it's not working. I know how to do it it's just not going through. Please help.2/13/17

  • The Brooklyn keinsgeton store on McDonald ave next to the F train, is the worst, over price, customer services rude, express line is slow motion line, self check out only one works, sales price very misleading. Incorrect pricing. If the price on the shelf states $1.99 and you charge $3.99 on register .you has a company or manager should honer the mistake and mark it if consumer affair would see this its a violation …
    down, if you your management team needs training I would be willing to train them. They are clueless, what kinda store manager goes around and dusts the store, what joke, store manager needs to make sure front end runs smooth and not people running out the store not buying. If I would be running this store this store would make so much money. No one care, so much traffic with clueless employees . help them , help us I have to go all the way to shop rite because I got deal with idiots why..? easy look from 8:30am -10 express line open. From 5:30-7:45 express no line put manager to ring also easy

  • Hi.. my complaint is about the cashier named Maria Acosta not sure do which Foodtown but she works for the company. She's going after every men that goes there. Had destroy few marriages. Becareful with her. She has no heart. My kids are suffering because of her. She is one of those that only go after married men. So who knows what else she's doing there. I

  • On July 1st 2016 while shopping at Foodtown of Kensington of Brooklyn at 382 McDonald Ave. I lost my wallet, this occured at 3:02 pm. I search for at least 5 minutes and couldn't find it. I went back to the store the next day and asked them if they would review footage from the security cameras to see what they might reveal. They were uncooperative. I also asked for the address for coporate headquarters, they said they didn't have it. If they receive shipments, have dealings with the parent company, have invoices they should have been able to provide that information. They told me that the security cameras weren't working. You should have footage I was wearing a red plaid flannel shirt, black denim pants, sunglasses. My hair is dark brown and in a small ponytail, I'm 4'11 inches. My wallet is a creamy brown color with an alligator like texture. Is it possible to review the footage to see what it might reveal? The wallet had my phone number, my name, as well as my bank information, credit and debit card account numbers and about $70. They made absolutely no attempt to help not even announcing throughout the store about a lost wallet. How can the surveilance cameras not be working? They have to have cameras in order to prevent shoplifting. A store can do whatever work it has to do while customers are still shopping, they may be inconvenienced, but it is still possible, I know, because other stores have done it. They can also do whatever work has to be done after hours. You would have to have fully working security cameras at all times for insurance purposes. So what I was told simply isn't plausible. They were covering up. Look all I want is to recover my wallet hopefully with everything inside.

  • My complaint is with the Foodtown store #11 in Houston Texas @ Pinemount at Antoine. At 4:10 pm the clerk Erlid was working the 15 items or less register, (now there was no other customer behind us, only one customer in front of us checking out) as I was unloading my basket she asked if I had 15 items and I said yes I do! My daughter who was directly behind me with her basket placed what she had (7items) on the conveyor belt with mine so we could get out of the way if there was another customer behind us is line all items then totaled 22 altogether. Now yes the lane was 15 items or less, the lady (Erlid) stated that again you have over 15 items SERIOUSLY….to make an issue about 7 additional items when there was no other customer after us was truly ridiculous. This is not the first time this cashier was rude to a customer, my niece who is pregnant was in the store last week and she only had 10 items and Erlid again was very rude. I've worked in Customer Service and there is a way to let the customer know about the policy and not make them feel uncomfortable in any situation. This cashier needs to be either retrained or moved from the front of the store. This is my last visit to this store I certainly will take my business else where.

  • The Cold Spring Food Town is beyond expectations for a small town. The new cashier, Susan, is absolutely the nicest person I have ever met. She is a credit to you and your entire store. Carol Herring

  • I was at the Rocky Point Super Foodtown tonight. I was on line behind a young mother and her infant. She was getting a few staples like bread, and asked the cashier, Kaia, if she could pay by rolled quarters. She had $30. Kaia was very nice and said she doesn't think they could take rolled coin, but that there was coinstar. The woman who was very nice said she didn't want to use coinstar because there is a 10% fee. Kaia went to ask a supervisor and came back and said she could not take the coins rolled, but she would count them out. They opened all 3 rolls and started counting. They were about halfway through when another woman came over and asked if I wanted to go to another line, but I told her I was fine waiting. Then the woman explained to the mother that they just can't take the coins rolled because they had been shorted before. Everyone was fine with it. The counting took about 2 or 3 minutes and it turned out she was actually over by a quarter. The cashier was about to start ringing up the order and another employee came over and said the Manager said they could not take all those quarters and she would have to use coinstar. It was very obvious that she didn't have much money and she even had the groceries separated if she didn't have enough. She was upset that after they opened and counted all the rolls, she was being told they couldn't do it and she wasn't even speaking to the person who made the decision. I suggested the Manager come out and speak to the woman personally, especially since I believe I saw her watching from behind customer service counter. She apparently wouldn't, because the woman had to scoop up all the coins and did not purchase her groceries. Kaia was very sweet and the woman that the Manager sent out to do her dirty work was polite, but the Manager on duty should be ashamed of herself. Not only does she have no compassion for someone struggling and no sense of community, but she wouldn't even come out and take responsibility for her actions. I will be reconsidering using Foodtown ever again.

  • WHY IS THE ACCESS TO THE WEEKLY FLYER SO COMLICATED/ I DO NOT OWN A PRINTER SOOOOOOOOOOOO COUPONS ARE NOT DESIRED.I GET THE FLYYER HIT 7 MISS WITH MY NEWSPAPER. SHOP RITE FLYER ALWAYS ARRIVES. THE WEB SITE/ FRUGAL IS TOO FRUSTRAING

  • I would like you to know that I had a horrible experience at your store located on 204th st inwood in the bronx on October the 12th. All because I picked up bumblebee solid white albacore tuna according to the sign was 88 cents with club card. I got to the register and was told that in order to get the tuna for that price I had to use my points. I went and got the sign and showed it to the cashier, she told me the sign was wrong. Another employee got involved to tell me I was wrong. Then another person came over and argued with me. Instead of honoring the sign they put up. One particular employee continued arguing with me. She was rude, unprofessional and had no customer service skills. I refused to back down, I was right. After sometime I got my items and left the store, I should have just left everything and walked out. I am shopping elsewhere, your loss.

  • I would like you to know that I had a horrible experience at your store located on 204th st inwood in the bronx on October the 12th. All because I picked up bumblebee solid white albacore tuna according to the sign was 88 cents with club card. I got to the register and was told that in order to get the tuna for that price I had to use my points. I went and got the sign and showed it to the cashier, she told me the sign was wrong. Another employee got involved to tell me I was wrong. Then another person came over and argued with me. Instead of honoring the sign they put up. One particular employee continued arguing with me. She was rude, unprofessional and had no customer service skills. I refused to back down, I was right. After sometime I got my items and left the store, I should have just left everything and walked out. I am shopping elsewhere, your loss.

  • I would like to specifically complain about the Elmhurst NY Baxter Avenue location. They consistently mis-price sale items and also non-sale items. The manager is never available. Today, the overcharges were so obscene that I stood firm and refused to leave. After 15 minutes he finally arrived and tried to tell me I was wrong. I was in the right on every on every questionable price, I was only spending
    $30 and there was $10 of overcharges. OMG if he does this all day, where is all this money going? This is just a heads up, I will be filing an official complaint.

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