Francesca’s was a Houston-based women’s fashion and lifestyle retailer known for boutique-style stores selling clothing, jewelry, accessories and gifts. In 2026, the operating company entered Chapter 11 bankruptcy and began permanently closing its remaining stores and corporate operations.
This page has been updated to explain Francesca’s current status, its former Houston corporate headquarters, remaining customer-service information, the Chapter 11 bankruptcy case, gift-card and creditor resources, and where customers should now look for assistance.
Important company-status update: Francesca’s Acquisition, LLC filed Chapter 11 bankruptcy in February 2026 and began a court-supervised liquidation. The company’s Houston headquarters and remaining retail operations were scheduled to close. The former 8760 Clay Road address and 713-864-1358 telephone number should therefore not be treated as active Francesca’s corporate-office contacts.
Francesca’s Corporate Office and Current Status
- Former Operating Company: Francesca’s Acquisition, LLC
- Former Francesca’s Headquarters Address: 8760 Clay Road, Houston, TX 77080, USA
- Status of Houston Headquarters: Corporate operations entered a permanent shutdown process in 2026
- Former Corporate Phone Listing: 713-864-1358 — no longer recommended as a current headquarters contact
- Francesca’s Customer Service Number: 1-800-980-1180
- Customer Service Email: cu**************@********as.com
- Customer Contact Page: Francesca’s Contact Our Team
- Chapter 11 Case: Francesca’s Acquisition, LLC, Case No. 26-11312, U.S. Bankruptcy Court for the District of New Jersey
- Bankruptcy Case Information: Francesca’s Chapter 11 Case
- Bankruptcy Case Information Line: 855-408-3478
- International Bankruptcy Case Line: 949-617-0158
- Former Retail Website: francescas.com
Is Francesca’s Still in Business?
Francesca’s former operating company is no longer conducting business as a normal nationwide retail chain.
Francesca’s Acquisition, LLC and affiliated companies filed Chapter 11 bankruptcy on February 5, 2026. The filing followed a decision to permanently wind down operations and liquidate the company’s remaining boutiques.
The debtors in the current bankruptcy case include:
- Francesca’s Acquisition, LLC
- Francesca’s Operations, Inc.
- Francesca’s Administrative Management, Inc.
- Francesca’s IP Company, Inc.
The bankruptcy case remains active. Customers, vendors, former employees and other parties with issues connected to the former operating company should use the official bankruptcy case website when the matter involves a claim against one of the debtor companies.
Where Was Francesca’s Headquarters?
Francesca’s former corporate headquarters was located at:
Francesca’s
8760 Clay Road
Houston, TX 77080
USA
This was the company’s Houston headquarters before its 2026 shutdown.
People searching for 8760 Clay Road Houston TX 77080, Francesca’s headquarters, Francesca’s corporate office, Francesca’s HQ or Francesca’s operations in Houston are generally finding information about this former corporate facility.
Is 8760 Clay Road Still Francesca’s Corporate Headquarters?
The Clay Road address should now be treated as Francesca’s former headquarters, not as an active corporate customer-service office.
During the January 2026 shutdown process, Francesca’s notified the State of Texas that corporate employees at its 8760 Clay Road headquarters would be laid off on a rolling basis as the company permanently ceased operations.
Customers should therefore avoid mailing important documents or merchandise to Clay Road solely because it appears in an older corporate directory.
What Is Francesca’s Corporate Phone Number?
Older Francesca’s corporate-office listings identify 713-864-1358 as the company’s Houston headquarters phone number.
Because the Houston corporate operation entered a permanent shutdown, this page no longer recommends 713-864-1358 as a current Francesca’s corporate contact.
The remaining Francesca’s website continues to publish 1-800-980-1180 for customer questions connected with the wind-down.
For a bankruptcy claim, creditor issue or other matter involving the Chapter 11 case, use the official Stretto bankruptcy resources rather than an old corporate-office telephone number.
Francesca’s Customer Service
Francesca’s current wind-down pages continue to list:
- Customer Service Phone: 1-800-980-1180
- Customer Service Email: cu**************@********as.com
- Online Contact: Contact Our Team
Because Francesca’s is winding down operations, the availability of these contacts may change. The company’s current website contains different historical support-hour references on different pages, so customers should check the Contact Our Team page for the latest availability rather than relying on an older schedule.
Can I Still Order From Francesca’s?
No new online orders are currently being accepted through the former Francesca’s retail operation.
Francesca’s states that it stopped accepting orders on February 12, 2026 as part of the company shutdown and liquidation.
The website may remain online while the bankruptcy and wind-down continue, but the presence of francescas.com should not be interpreted to mean that the former retailer has resumed normal e-commerce operations.
Can I Still Return a Francesca’s Purchase?
Francesca’s changed its return policy during the 2026 liquidation. Purchases became final sale beginning in January, and the company later stopped accepting ordinary returns.
The current returns page states that Francesca’s is no longer accepting returns because the deadline for eligible pre-liquidation purchases has passed.
Customers with an unresolved refund, exchange or purchase issue can still review the official Francesca’s Returns and Exchanges page and contact customer service if necessary.
Do not mail merchandise to the former Houston headquarters without current written instructions from Francesca’s.
What Happened to Francesca’s Gift Cards?
Francesca’s stopped accepting gift cards and merchandise credits after February 27, 2026.
The company’s current ordering information directs guests with unused gift-card balances to the official Francesca’s bankruptcy case website to submit or review a claim.
Bankruptcy filing deadlines and claim rights can be complicated. A customer with a remaining gift-card balance should review the official case documents and instructions rather than assuming the old retail customer-service department can redeem the card.
Bankruptcy information: Francesca’s Acquisition Chapter 11 Case
Francesca’s Bankruptcy Case Information
Francesca’s Acquisition, LLC filed its 2026 Chapter 11 case in the U.S. Bankruptcy Court for the District of New Jersey.
- Lead Case: Francesca’s Acquisition, LLC
- Case Number: 26-11312
- Court: U.S. Bankruptcy Court for the District of New Jersey
- Bankruptcy Administrator: Stretto
- Case Information Phone: 855-408-3478
- International Phone: 949-617-0158
- Case Website: Stretto Francesca’s Case Information
The bankruptcy website provides court filings, claim information, important dates, notices and other case materials.
CorporateOfficeHeadquarters.com does not provide legal advice or determine whether a customer, vendor, employee or other party has a valid bankruptcy claim.
What Happened to the Francesca’s Brand?
During the Chapter 11 case, Francesca’s placed its intellectual-property assets into a court-supervised sale process.
Those assets included the Francesca’s brand and other intellectual property. Stand Out For Good, Inc., the company associated with fashion retailer Altar’d State, entered the sale process as the approved stalking-horse bidder.
The bankruptcy docket subsequently recorded the selection of a successful bidder in March 2026.
The sale of the brand’s intellectual property is separate from the liquidation of the former Francesca’s store fleet and Houston operating company. A future owner of the Francesca’s brand could choose how, or whether, to use the name after the bankruptcy transaction.
Why Did Francesca’s Close?
Francesca’s disclosed that its shutdown followed a series of financial and operating problems.
According to information released during the 2026 bankruptcy process, factors included:
- A prospective source of new funding withdrawing support
- Supplier financing disruptions
- A lender default notice
- Ongoing liquidity constraints
- Changing retail and e-commerce competition
- Higher operating and merchandise costs
The company concluded that it could no longer continue ordinary retail operations and began store-closing sales across its remaining fleet.
Francesca’s History
Francesca’s began with a single boutique in Houston, Texas, in 1999.
The company developed a boutique-style merchandising model centered on frequently changing assortments of women’s apparel, jewelry, accessories and gifts.
At its peak, Francesca’s operated hundreds of stores across the United States and became a familiar tenant in malls, lifestyle centers and shopping districts.
The company previously entered Chapter 11 bankruptcy in 2020. Its assets were acquired in 2021 by Francesca’s Acquisition, LLC, allowing the brand to continue operating for several more years before the second bankruptcy and liquidation in 2026.
Former Francesca’s Competitors and Related Corporate Offices
Before its 2026 shutdown, Francesca’s competed with fashion chains, specialty apparel retailers and boutique-style brands offering clothing, accessories, jewelry and gifts.
- Zara Corporate Office — fashion and apparel retailer
- H&M Corporate Office — fashion apparel and accessories
- Forever 21 Corporate Office — fashion retailer with its own restructuring and ownership history
- Anthropologie Corporate Office — apparel, accessories and lifestyle merchandise
Francesca’s Reviews on CorporateOfficeHeadquarters.com
There is currently one visible reader review on this Francesca’s CorporateOfficeHeadquarters.com page.
The December 2022 review was submitted by a former Francesca’s store employee. The reviewer describes concerns involving alleged favoritism, workplace training, store maintenance and safety, inappropriate workplace comments and dissatisfaction with management’s response to concerns.
Because only one firsthand review is visible, it is not enough evidence to identify broad customer-service, employee or management trends across the former Francesca’s organization.
Frequently Asked Questions
Where was Francesca’s headquarters?
Francesca’s former corporate headquarters was at 8760 Clay Road, Houston, TX 77080. The Houston headquarters entered a permanent shutdown process in 2026.
Is 8760 Clay Road still Francesca’s corporate office?
It should no longer be treated as an active Francesca’s corporate headquarters. The company announced the permanent shutdown of its Houston corporate operation during its 2026 liquidation.
What is Francesca’s corporate phone number?
713-864-1358 appears in older listings for the Houston corporate office, but it is no longer recommended as a current headquarters contact. Francesca’s wind-down pages continue to list 1-800-980-1180 for remaining customer questions.
What is Francesca’s customer service number?
The current Francesca’s website continues to publish 1-800-980-1180 for customer service during the wind-down.
What is Francesca’s customer service email?
The current Francesca’s returns information lists cu**************@********as.com.
Is Francesca’s permanently closing?
Yes. Francesca’s former operating company entered a permanent liquidation process in 2026 and closed its remaining store fleet and corporate operations.
Can I still order from francescas.com?
No. Francesca’s states that it stopped accepting new online orders on February 12, 2026.
Can I still return a Francesca’s purchase?
The current Francesca’s return page says the company is no longer accepting ordinary returns as part of its store-closing process.
Can I still use a Francesca’s gift card?
Francesca’s stopped accepting gift cards and merchandise credits after February 27, 2026. Its website directs gift-card holders to the bankruptcy case website for claim information.
Did Francesca’s file bankruptcy?
Yes. Francesca’s Acquisition, LLC and three affiliated companies filed Chapter 11 bankruptcy on February 5, 2026 in the U.S. Bankruptcy Court for the District of New Jersey.
What is the Francesca’s bankruptcy case number?
The jointly administered lead case is Francesca’s Acquisition, LLC, Case No. 26-11312.
How do I contact the Francesca’s bankruptcy administrator?
Stretto provides case information at 855-408-3478 in the United States and 949-617-0158 for international callers. Court filings and claim resources are available through the official bankruptcy case website.
Who owns the Francesca’s brand now?
The Francesca’s intellectual property was placed into a court-supervised bankruptcy sale process in 2026. Stand Out For Good, Inc. participated as the approved stalking-horse bidder, and the bankruptcy docket later recorded a successful bidder. This transaction is separate from the liquidation of the former Francesca’s operating company.
Why did Francesca’s close?
The company’s bankruptcy disclosures cited financial and liquidity problems, a failed funding arrangement, supplier disruptions and a lender default among the events that led to the decision to liquidate.
Does Francesca’s still have an HR department?
The former Houston corporate operation entered a permanent shutdown and workforce reduction. Former employees with bankruptcy-related wage, benefit or other claims should review official company communications and the Chapter 11 case information rather than relying on an old public HR contact.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate addresses, phone numbers, customer-service contacts, complaint resources and reader reviews. This Francesca’s page has been revised to distinguish the former Houston headquarters from the company’s active Chapter 11 wind-down resources so readers do not rely on outdated corporate-office information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Francesca’s Acquisition, LLC, its affiliated debtors, any former Francesca’s store, Stretto, the bankruptcy court, Stand Out For Good, Inc. or any buyer of Francesca’s assets. This page is provided for informational, review and feedback purposes and is not legal advice.
Bankruptcy proceedings, claim deadlines, support contacts and asset ownership can change. Anyone with a financial, legal, employment, gift-card, vendor or creditor claim should verify current information through the official Francesca’s Chapter 11 case website or obtain appropriate professional advice.
Francesca’s Complaints, Reviews and Feedback
Did you deal with Francesca’s before or during its 2026 shutdown? Share a firsthand review below. Useful feedback may address customer service, store experiences, online orders, gift cards, returns, employment experiences, the liquidation process or difficulty finding the correct post-closure contact.
Do not publish complete gift-card numbers, order numbers, bankruptcy claim numbers, payment information, Social Security numbers, home addresses or other sensitive personal information.