Reach Frontier Communications Corporate Office 

Frontier Communications, I am not a Frontier customer, but I live in a neighborhood where Frontier has recently conducted underground line work. I’m writing to formally file a complaint regarding the negligent actions of your contractors and the lack of an adequate response from your customer service team. To be proactive, my husband and I informed the Frontier workers that we have an underground electric dog fence, which is critical to our pet’s safety. We were assured that a supervisor would be on-site the next day so we could point out exactly where the fence was located. Despite this assurance, the crew began digging without waiting. As a result, they severed both the underground electric fence and our existing internet line. This caused significant disruption to our home, including the inability to safely contain our dog and loss of internet and TV during a visit from out-of-town family. That same afternoon, we were told a supervisor would visit to assess the damage. I also submitted two damage claims. Based on those promises, I canceled family plans and waited at home—only to receive no call, no visit, and no follow-up communication. On Saturday, I followed up via Frontier’s online chat and was told the issue would be resolved within 24 hours. More than 48 hours have now passed, and still no resolution. This situation was entirely preventable. Despite clear responsibility on Frontier’s part, the company has failed to follow through, provided inaccurate updates, and made promises that have not been kept. We are now facing several hundred dollars in out-of-pocket costs to repair the dog fence, re-establish internet service with our provider, and coordinate scheduling with multiple technicians—resulting in at least two missed days of work. During our family’s visit, we were left without internet or television, and our dog still cannot safely go outside. This experience has left me extremely disappointed in Frontier. The damage, lack of communication, and ongoing inconvenience suggest serious gaps in oversight, contractor management, and customer service training. I hope this issue is addressed promptly and responsibly.

Frontier Communications, So Frustrating! My service was supposed to be completed on 2/28/25, it’s now 5/2/25. I ordered 2gig fiber with Netflix bundle for $130.99 a month. I never received a link to start my Netflix. I’ve contacted customer service more times than I can count. No one knows what going on. They told me on 4/29, they would remove the Netflix & re-add it so I can get a link & I will receive link by Friday 5/2. I just contacted them again & now they are telling me the “ticket” closes on 5/10 to call back then. This is a freaking joke! I should have Never canceled Xfinity!! Also, Trying to get in touch with someone in the US is not an option.

Frontier Communications, I’m not getting the internet speed I’m paying for! Called into customer support because of slow Internet speed after they played with it on their end and than I had no Internet and they said it was on my end. Now yet I had Internet when I started. It was just slow. I asked to be escalated to a senior tech and he refused for the first two hours. Finally he said one would call me back. At 9:58 PM my phone rang and I answered it. They hung up as soon as I answered the call, note they close at 10, so I’m sure they didn’t want start on my ticket. I called the next morning and sat on hold for 45 minutes while the lady said she was getting a senior Tech then hung up on me. This is the second time I have called on slow service and they disconnected my whole Internet now they say there’s nobody available to come out for two days. I work from home and cannot be out for two days without Internet. Do not use them or you will be on the phone more than you’ll be on the Internet

Frontier Communications, Appalling Customer “Support”. Since signing with Frontier Communications I have had problems in several different areas, all of which have taken many hours on the phone and over the chat lines to resolve. Generally none of the support team seem to know very much and are most concerned to pass the problem to another person or group. However, in the end, using the Tech Pro team these issues were resolved. But, the latest problem, ongoing for weeks, has not been fixed but I have been given a dozen or more excuses or “reasons” why it is not Frontier’s fault. Simply it is this – If I call a land line in the UK from my Frontier land line, the recipient of my call sees my correct caller i/d and answers the phone. If I call a cellular phone in the UK from my Frontier land line, the recipient sees a caller i/d which isn’t mine and doesn’t answer the phone. I have called multiple cell phones in the UK, with different carriers, and everyone called has been presented with a caller i/d that isn’t mine. They have received numbers (even though it is me calling from my Frontier line in California) appearing to come from Croatia, Hungary, Denmark, Canada, Luxemburg and several other countries. As my I/D is being received correctly on the UK land lines, it means that my account is correctly set up her and the right information is being correctly transmitted and received. The fact that this information though being correctly transmitted, is not being correctly received by several different carriers in the UK suggests that a problem exists in the interface between Frontier and UK wireless carriers. As it is occurring with several UK wireless carriers, it suggests that that problem is probably with the Frontier interface. It certainly didn’t occur with my previous carrier. I have spent many hours dealing with many different people in Frontier on this issue, certainly more than 30, with absolutely no result. I think that the record of passing the buck was when I was transferred between six different departments on one chat session. I thought that my previous carrier had poor support. Compared with the mess that is Frontier, they were stars.

Frontier Communications, Installed their equipment on private property! Frontier Communications Dug up my front lawn, dug up roots of my mature maple and installed their equipment in private property. So far they have refused to do anything about it including cleaning up the mess they left behind. I guess I will have to look into suing them.