Reach Frontier Communications Corporate Office 

Frontier Communications, Impossible to deal with! Service out. On my second ticket. First tech showed up, drove up and down road then left. Ticket closed still no service. I called got and got another ticket … a third week with no service!

Frontier Communications, Service is snail pace slow!!! I work from home and my internet service the past few days is slow. Prior to that I get calls from sales people at Frontier to upgrade service!! what is going on. Excuse niumber one is service interruption. Looked in the website my Long Beach 90805)area is not in the list. Can someone please assist what is going on???

Frontier Communications, No Customer Support and No Way to Report Serious Incident. I deeply regret switching from Spectrum to Frontier Communications. The lack of customer service and technical support is shocking. There’s no one available to speak to, even in urgent situations. Last night at 12:30 AM, a suspicious individual in a white truck—face covered by a hoodie—came into our neighborhood and ripped out the fiber optic cables before driving off. The incident was captured on a neighbor’s Ring camera. I tried to report this immediately, but there’s no way to reach a live person at Frontier. The LAPD won’t take action because Frontier is technically the victim, yet I can’t even notify the company about what happened. Does Frontier care that their infrastructure is being stolen or vandalized? Based on this experience, it doesn’t seem so. This level of customer neglect is completely unacceptable.

Frontier Communications,Still Being Charged Months After Cancellation. I signed up for Frontier internet in July 2024 and canceled in October 2024. At the time of cancellation, I was told to return the equipment and that there would be no further charges since my bill was already paid for the month. However, they continued withdrawing money from my account even after confirming the account was closed and autopay canceled. Since then, I’ve had to call every month to fight for refunds. It’s now May 2025, and I’m still trying to get back the last $54.99. No one I’ve spoken to seems to have accurate information, and it’s been an exhausting process. On top of that, the service was never as fast as what I was paying for. I’m hoping this issue is finally resolved, but at this point, I wouldn’t be surprised if I’m calling again next month.

Frontier Communications, I am not a Frontier customer, but I live in a neighborhood where Frontier has recently conducted underground line work. I’m writing to formally file a complaint regarding the negligent actions of your contractors and the lack of an adequate response from your customer service team. To be proactive, my husband and I informed the Frontier workers that we have an underground electric dog fence, which is critical to our pet’s safety. We were assured that a supervisor would be on-site the next day so we could point out exactly where the fence was located. Despite this assurance, the crew began digging without waiting. As a result, they severed both the underground electric fence and our existing internet line. This caused significant disruption to our home, including the inability to safely contain our dog and loss of internet and TV during a visit from out-of-town family. That same afternoon, we were told a supervisor would visit to assess the damage. I also submitted two damage claims. Based on those promises, I canceled family plans and waited at home—only to receive no call, no visit, and no follow-up communication. On Saturday, I followed up via Frontier’s online chat and was told the issue would be resolved within 24 hours. More than 48 hours have now passed, and still no resolution. This situation was entirely preventable. Despite clear responsibility on Frontier’s part, the company has failed to follow through, provided inaccurate updates, and made promises that have not been kept. We are now facing several hundred dollars in out-of-pocket costs to repair the dog fence, re-establish internet service with our provider, and coordinate scheduling with multiple technicians—resulting in at least two missed days of work. During our family’s visit, we were left without internet or television, and our dog still cannot safely go outside. This experience has left me extremely disappointed in Frontier. The damage, lack of communication, and ongoing inconvenience suggest serious gaps in oversight, contractor management, and customer service training. I hope this issue is addressed promptly and responsibly.