Reach Frontier Communications Corporate Office 

Frontier Communications, Worst company! I went 3 weeks without internet. I have been trying for 2 weeks to cancel my service, and they refuse and just continue to charge me! Do not ever use their services.

Frontier Communications, Getting help there isn’t any. I try to get help from Frontier Communications, they put a new Wi-Fi box in now they’re telling me to send it back I have no way of sending it back I cannot get anybody on the phone it is impossible I keep getting referred to a question answer I guess contract company who doesn’t know anything and they want to charge me a dollar to try and help me is this what Frontier Communications has become I’ll definitely look for another company.

Frontier Communications, exasperating and useless automated customer “support” system (possibly created by Frontier’s Business Prevention Team). You would think that a company with the word “Communications” as part of its name would actually strive to allow customers and potential customers to communicate easily with them. Nope. In what is clearly a move to save money on customer service, Frontier has installed an IVR whose sole purpose is to keep the caller from speaking with a live person. The cheery voice repeatedly suggests you go to their website and use the live chat option, but that is also intended to frustrate the user, as there is no live person at the other end, and the bot repeatedly suggests steps that do not resolve the user’s problem. This is not a slam of the actual live people who–after one figures out how to reach, which in itself is a feat–are diligent and work to resolve your issue. Let me be clear, the people are good, if you can reach them (hats off to Maria Mercedes on the Welcome Team). In my case, however, it has taken more than four calls and time out of my schedule for Frontier to realize that they cannot come to my address as scheduled to install service. Yet I persist…I manage a 500 person contact center team in the hospitality industry, and if I ran my center the way Frontier runs its contact center, not only would I rightfully be out of a job, but my company would have no business. Of course, in my industry I do not have the benefit of the protections.

Frontier Communications, Worst company. Cant cancel my service without a pin number, and will not take my ssn as a form of identification. Outage for over 2 weeks, Justin Area ridiculous, couldn’t get a manager on the line to assist agent said it was against company policy.

Frontier Communications, When your unhappy w/ur carrier: (1) Go to ur State or county “Commission”, go to Menu, go to Forms, go to Compliants. People! Take Action! You have rights! These companies just offer a service/products to you! The Commission in your area Will act for you! Have documentation: contract, bills, communication from phone and names and dates of times you spoke w/carriers and the rest is on your side.