Reach Frontier Communications Corporate Office 

Frontier Communications, Customer service has no clue what they are talking about. I am supposed to have a discount for a year he promised, it was only 6 months. The VOIP service I ended up with they didn’t understand how it worked. I am not happy with new service or definitely Frontier Communications. You cannot get ahold of any person of authority to talk to.

So, Verizon has bought out Frontier Communications for $38+ a share and is moving HQ to Dallas (probably due to the Texas tax structure). It will be interesting to see if the quality of service improves OR is Verizon moving towards monopolistic status and eventually a merger with AT&T or Comcast bring us back to the old “Ma Bell” consortium. The bigger they get, the more dictatorial they become, more subservient to Wall Street investors and less customer oriented.

Frontier Communications, sent info to collections agency even though payment was paid. Wed Sep 04 2024 at 1:39:40 pm. I am contacting you once again about my account and your company sending my information to a collection agency. I have contacted you several times about making payments from my account and it would not let me. Per your company’s guidance I deleted my account and created a new one. That did not work as I still had no luck paying through my account. So I went to the general frontier website and paid through your Dox pay site. Now this site which your company endorsed I had to setup and pay $5.00 a month to make payment to your company. I have called and e-mailed your company regarding this. Now you sent my info to a collections Company. If this not corrected I will be forced to report your company and possibly sue do to the fact I cannot get a personal loan because of this. I have the information to back me up with this issue. Respond asap.

Frontier Communications, customer no service. It should be a zero rating. Have waited for 3 weeks for a replacement box. Always an excuse, did receive a replacement box yesterday. Of course it was the wrong one. Again customer no service tells me it was shipped and would receive it today. No replacement box, call again 2nd call and then they say it is in the process of shipping today. But they have no tracking number for me, which means it really has not shipped. So now I wait again to see if it is delivered overnight by UPS. Frontier is the worst service I have ever had. So now I wait, bet it won’t arrive tomorrow. And again will get a lame answer. Head of delivery and customer service should loose there job.

Chat would be a great lesson for Anger Management Class. I hope this doesn’t just fall into customer reviews…blah blah blah…Yesterday made me regret my decision to return to Frontier for any portion of connectivity. One hand very clearly doesn’t know what the other hand is doing. Not only does the billing information on the app “you’re all set, you’re good to go” thumbs up smiley face, BFF, sparkle unicorn, NOT match that of the website causing me to get a nasty disconnect letter, but, THE CHAT IS INFURIATING. “I’d like to help you but” insert absolutely anything here but take no responsibility for Frontier’s disconnect between the app and the website.

After asking for a manager for about 10 minutes, I was told that it was my fault that the app was not updated and that I probably didn’t refresh it. Another thing I must have don’t wrong- I used my personal email to set up my account so the $37 must have been left over from that. Five or ten minutes later it’s the disconnect charge. Today it’s just there with no explanation. Well guess what? Today it says the same darn thing! Well, gee whiz! I refreshed it and everything. Maybe you can tell me I’m doing it wrong again, send me another nasty note about being a deadbeat and give me 25 reasons it’s my fault I owe you $37. Oh and no customer service on Sunday. (I’d love to show you screen shots of the discrepancy but your cruddy form doesn’t work).