Giant Tiger Stores Limited is a Canadian discount retailer headquartered in Ottawa, Ontario. This page provides the Giant Tiger head office address, corporate and consumer phone numbers, email contacts, complaint steps, return information, company background, and reader reviews.
Giant Tiger Head Office and Corporate Contact Information
- Legal Company Name: Giant Tiger Stores Limited
- Giant Tiger Head Office Address: 2480 Walkley Road, Ottawa, Ontario K1G 6A9, Canada
- Published Head Office Switchboard: 1-613-521-8222
- Official Consumer Contact Number: 1-833-848-4437
- Telephone Hours: Monday through Saturday, 9:00 a.m.–8:00 p.m. Eastern Time
- Giant Tiger Email Address: cu*************@********er.com
- Official Contact Form: Contact Giant Tiger
- Official Website: GiantTiger.com
- Store Locator: Find a Giant Tiger store
- Careers: Giant Tiger careers
- Media Email: **@********er.com
- President and CEO: Gino DiGioacchino
The published head-office switchboard and official consumer number serve different purposes. Shoppers with store, product, online-order, return, refund, loyalty-program, or website concerns should normally begin with the local store or the official consumer contact team.
Giant Tiger Head Office Phone Number
The widely published Giant Tiger head office phone number is 1-613-521-8222. This number is associated with Giant Tiger Stores Limited and its Ottawa headquarters.
Giant Tiger’s official website directs consumers to 1-833-848-4437 for assistance. That line operates Monday through Saturday from 9:00 a.m. to 8:00 p.m. Eastern Time.
The number 1-613-526-2416 is associated with the Giant Tiger retail store located at 2480 Walkley Road. It should not be presented as the primary head-office or company-wide consumer number.
Where Is the Giant Tiger Head Office?
Giant Tiger’s head office is located at:
Giant Tiger Stores Limited
2480 Walkley Road
Ottawa, Ontario K1G 6A9
Canada
This address is used for Giant Tiger Stores Limited corporate correspondence and is also the location of a Giant Tiger retail store. Consumers should not assume that the store staff can handle corporate, privacy, media, employment, or company-wide administrative matters.
Is 2480 Walkley Road a Head Office or a Store?
The 2480 Walkley Road address is associated with both Giant Tiger Stores Limited and an operating Giant Tiger retail location.
- Corporate and Head-Office Correspondence: Giant Tiger Stores Limited, 2480 Walkley Road, Ottawa, ON K1G 6A9
- Walkley Road Store Phone: 1-613-526-2416
- Walkley Road Store Details: Official store listing
For a concern involving another Giant Tiger location, contact that store rather than the Walkley Road location.
Choose the Correct Giant Tiger Contact
- Store purchase or employee interaction: Start with the manager of the store involved.
- Online order, account, product, or general feedback: Call 1-833-848-4437 or use the official contact form.
- Email correspondence: Write to cu*************@********er.com.
- Return or refund: Begin with the store or review the current return policy.
- Ad Match concern: Review the official Ad Match Guarantee before escalating.
- Order placed through Instacart, DoorDash, or Uber Eats: Use the support system connected to the delivery platform and order.
- Privacy question: Use the contact instructions in Giant Tiger’s Privacy Policy.
- Employment: Visit Giant Tiger Careers.
- Media inquiry: Email **@********er.com.
How to File a Giant Tiger Head Office Complaint
For a Giant Tiger complaint, use the contact route that matches the issue:
- Speak with the store manager. Store managers are normally the first contact for an in-store purchase, price, employee interaction, inventory, coupon, return, or Ad Match concern.
- Contact Giant Tiger’s consumer team. Call 1-833-848-4437, email cu*************@********er.com, or submit the online contact form.
- Request a reference number. Keep the number, representative’s name, and date of the conversation.
- Send written correspondence if necessary. Address it to Giant Tiger Stores Limited at 2480 Walkley Road, Ottawa, Ontario K1G 6A9.
- Follow up with a concise timeline. State what happened, whom you contacted, the response received, and the specific resolution requested.
Information to Include With a Giant Tiger Complaint
Prepare the following before contacting the company:
- Store address or store number
- Date and approximate time of the visit
- Receipt, online order number, or delivery-platform order number
- Product name, price, and relevant advertisement
- Names or descriptions of representatives already contacted
- A short timeline of what occurred
- The resolution you are requesting
Keep copies of receipts, order confirmations, emails, photographs, flyers, and other supporting information.
Giant Tiger Email Address and Online Contact Form
Giant Tiger publishes cu*************@********er.com for consumer correspondence. The company also provides an online contact form that asks for contact information, the subject of the inquiry, issue details, and an order number when applicable.
When emailing Giant Tiger, use a clear subject line such as:
- Store Complaint – Store Location and Date
- Online Order Issue – Order Number
- Return or Refund Follow-Up
- Ad Match Concern – Store Location
- GT VIP Account Question
Do not send payment-card details, account passwords, government identification, or other unnecessary sensitive information by ordinary email.
Giant Tiger Returns, Refunds, and Exchanges
Giant Tiger’s current return policy states that qualifying merchandise can generally be returned without a time limit when accompanied by a sales receipt or online order confirmation. Important exceptions and restrictions apply.
- Returns should generally include the original packaging and proof of purchase.
- Without a receipt, a store may issue an in-store Giant Tiger gift card based on the product’s current value.
- No-receipt returns require identification and are limited to three per customer per year.
- Online purchases can generally be returned to a Giant Tiger store or through the online warehouse process.
- Online purchases are not exchanged; the customer must return the original item and place a new order.
- Tobacco, alcohol, lottery products, specified undergarments, mattresses, most masks, and gift cards are final sale.
- Giant Tiger reserves the right to limit return activity it considers excessive, abusive, or inconsistent with personal consumer use.
Review the complete current return policy before travelling to a store or shipping an item.
Giant Tiger Ad Match Complaints
Giant Tiger’s Ad Match Guarantee states that a participating store will beat a qualifying local competitor’s advertised price on an identical in-stock item by one cent.
The item must match the competitor’s product in relevant respects, such as brand, pattern, colour, package, weight, and country of origin. Exclusions include certain clearance sales, percentage discounts, rebates, combination offers, private-label products, online offers, loyalty-program pricing, random discounts, misprints, withdrawn advertisements, and corrected advertisements.
For an in-store request, present the current print or digital flyer to the cashier. For an unresolved concern, retain the advertisement and receipt, speak with the store manager, and then contact Giant Tiger with the store location and details.
Giant Tiger Online Order Assistance
For online-order questions, call 1-833-848-4437 or use the official contact form. Have the customer name, email address, and order number available.
Giant Tiger’s online-shopping guidance states that:
- Orders cannot generally be modified after they are placed.
- Customers should contact the consumer team promptly when requesting a cancellation.
- A temporary authorization hold may appear before an online order ships or is picked up.
- The final charge may appear as GIANTTIGER.COM on a billing statement.
- Tracking information is provided after shipment and may take time to update.
- Online and in-store prices, inventory, and promotions can differ.
Visit Giant Tiger’s online-shopping help page for current information.
Giant Tiger Third-Party Delivery Complaints
Some Giant Tiger locations offer delivery through companies such as Instacart, DoorDash, and Uber Eats. A missing, damaged, spoiled, substituted, delayed, or incorrectly charged delivery should generally be reported through the platform used to place the order.
Include the order number, delivery date, affected items, receipt, and photographs when appropriate. The Giant Tiger head office may not be able to access or refund an order controlled by a third-party delivery provider.
Giant Tiger Privacy Questions
Giant Tiger maintains a separate Privacy Office for questions about personal information, access requests, corrections, and privacy preferences. Consult the company’s current Privacy Policy for the appropriate contact instructions.
Do not use a public review or comment to submit a privacy request or disclose account, identification, payment, or loyalty-program information.
About Giant Tiger Stores Limited
Giant Tiger began with one Ottawa store in 1961. In 2026, the company celebrated its 65th anniversary and reported a Canadian network of more than 260 locally owned stores and more than 10,000 employees.
Giant Tiger sells clothing, groceries, home products, seasonal merchandise, health and beauty products, and other household essentials. Stores are locally owned or operated, allowing individual locations to serve the needs of their communities while operating under the Giant Tiger brand.
Gino DiGioacchino is President and Chief Executive Officer of Giant Tiger Stores Limited.
Giant Tiger Complaints, Reviews, and Feedback
The CorporateOfficeHeadquarters.com comment section currently includes two Giant Tiger reader submissions. One reader described an unsatisfactory experience involving an Ad Match request and employee interaction. Another recommended that Giant Tiger carry a Canadian-made laundry product.
These submissions reflect individual readers’ opinions and have not been independently verified by CorporateOfficeHeadquarters.com. They should not be treated as findings about every Giant Tiger store, employee, product, or transaction.
Readers can help others by identifying the store involved, describing what occurred, explaining how the store or company responded, and stating whether the matter was resolved.
Giant Tiger Competitors and Related Retailers
Giant Tiger competes with discount, department, grocery, apparel, and general-merchandise retailers throughout Canada. Related Corporate Office Headquarters pages include:
- Walmart Corporate Office
- Canadian Tire Corporate Office
- Dollar Tree Corporate Office
- Dollar General Corporate Office
- The TJX Companies Corporate Office
Giant Tiger Is Not Giant Food Stores or Green Giant
Giant Tiger Stores Limited is a Canadian discount retailer headquartered in Ottawa.
It is not the same company as The GIANT Company, which operates GIANT, Giant Food Stores, MARTIN’S, and GIANT Heirloom Market in the United States. Readers looking for that business should visit the Giant Food Stores corporate office page.
Giant Tiger is also unrelated to Green Giant, the packaged vegetable and food brand.
Official Giant Tiger Resources
- Giant Tiger official website
- Giant Tiger contact form
- Giant Tiger store locator
- Giant Tiger Help Center and FAQs
- Giant Tiger return policy
- Giant Tiger Ad Match Guarantee
- Online-shopping help
- Giant Tiger Privacy Policy
- Giant Tiger careers
- Giant Tiger media and press centre
Frequently Asked Questions
Where is the Giant Tiger head office?
The Giant Tiger head office is located at 2480 Walkley Road, Ottawa, Ontario K1G 6A9, Canada.
What is the Giant Tiger head office phone number?
The widely published Giant Tiger Stores Limited head-office switchboard is 1-613-521-8222. Consumers are officially directed to 1-833-848-4437 for assistance.
What is the 1-613-526-2416 Giant Tiger number?
The number 1-613-526-2416 belongs to the Giant Tiger retail store at 2480 Walkley Road. It is not the best number for general company or consumer inquiries.
What is Giant Tiger’s email address?
Giant Tiger publishes cu*************@********er.com for consumer correspondence.
How do I complain about a Giant Tiger store?
Begin with the store manager. If the matter remains unresolved, call 1-833-848-4437 or submit the official contact form with the store location, date, receipt, details, and requested resolution.
How do I contact Giant Tiger about an online order?
Call 1-833-848-4437 or use the contact form. Include the name, email address, and order number associated with the purchase.
Does Giant Tiger have a time limit on returns?
Giant Tiger’s current policy advertises no general time limit for qualifying returns with a receipt or online order confirmation. Final-sale categories, identification requirements, no-receipt limits, and return-program restrictions apply.
Does Giant Tiger price match?
Giant Tiger offers an Ad Match Guarantee for qualifying identical items advertised by a local competitor. The item must be in stock, and several types of promotions and offers are excluded.
Who is the CEO of Giant Tiger?
Gino DiGioacchino is President and CEO of Giant Tiger Stores Limited.
Is Giant Tiger the same as Giant Food Stores?
No. Giant Tiger is a Canadian discount retailer headquartered in Ottawa. Giant Food Stores is a U.S. supermarket brand associated with The GIANT Company and Ahold Delhaize.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate contact information and share company feedback since 2004. We are an independent corporate-office directory and review forum. We do not represent Giant Tiger Stores Limited, its executives, stores, franchisees, employees, delivery partners, or support teams.
Page Update Note
This page was researched and updated on August 17, 2026. The revision clarified the difference between the Giant Tiger head-office switchboard, official consumer number, and Walkley Road store phone; confirmed the Ottawa mailing address and email; added current leadership and company information; expanded complaint and escalation guidance; and added current return, Ad Match, online-order, privacy, review, and brand-clarity information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Giant Tiger Stores Limited, Giant Tiger, Tigre Géant, any Giant Tiger store or franchisee, Giant Food Stores, The GIANT Company, Green Giant, Instacart, DoorDash, Uber Eats, or any government or consumer-protection organization.
This page is provided for informational, review, complaint, rating, and feedback purposes only. It is not legal, financial, employment, privacy, or consumer-rights advice. Addresses, telephone numbers, email addresses, executives, operating hours, policies, and support procedures can change. Confirm important information directly with Giant Tiger before mailing documents, travelling to an office, or relying on a policy.
Share Your Giant Tiger Experience
Use the comment section below to share a firsthand Giant Tiger review, complaint, compliment, or suggestion. Include the store location, approximate date, type of purchase or order, steps taken to resolve the matter, and how the store or company responded. Keep the review factual and do not post private financial, account, identification, or employee information.