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Groupon, I have not received my credit. I purchased a Groupon for an oil change and I didn’t realized that a confirmation of the purchase was not sent in an email more added to my account. When I went to use it, that’s when I realized it was not posted to my account So, I purchased an oil change deal with another company. When I did realize the issue, I then reached out to support through an email and I did not receive a response until 5 days later. I was then told because of the three day policy, I could not get a full refund. It has not been weeks and I still haven’t received the credit to my account. If I can’t get my money back! I sure do want the credit and for my money to not just be taken. Groupon use to be my go to, now I think not. I don’t appreciate, Groupons lack of customer satisfaction.

Groupon, Impossible to Contact Customer Service. I have tried every phone number, email, and live chat option available, but it seems impossible to get in touch with anyone from their customer service team. Very frustrating!

Groupon: Charged for Items Not Delivered – Terrible Customer Service. I ordered four Black Tie Movie Tickets as Christmas presents, but Groupon only provided three tickets despite billing me for four. They claimed to have credited my account for the canceled ticket, but I never received the credit. When I asked for a refund, they refused, citing their policy. This issue has been ongoing since 12/15, and the customer service experience has been terrible. Every time I contact them, I’m transferred to a different person and have to start over, repeatedly providing the same order numbers. It’s frustrating and time-consuming. When I finally spoke to a manager, they apologized for the inconvenience but said there was nothing they could do to resolve the issue. I find this unacceptable. Groupon charged me for something they didn’t deliver and refuses to make it right. I strongly advise against ordering anything from them. Their policies and customer service are unreliable and unhelpful.

Groupon, Worst customer service. I have been trying for weeks to get an answer to a question. The question has been acknowledged as many times l have ask. After many dance me around replies, l have never gotten an answer. I even made it a yes, no format, and still no answer I can use. I tried to locate a human, but in this company that doesn’t exist. Help?

Groupon, Mr. Tire Auto Service, Terrible. I recently purchased two Groupon certificates for Oil changes for my two vehicles. It was my intentions to get both oil changes done on both cars at the same time. I called the day before and scheduled for both cars to be serviced the next day at 2 pm. After driving for almost an hour and spending a total of $30 in gas, I arrived at my specified time and at the specified Mr. Tire dealership. When I finally was able to speak to the Manager, he said that his “Groupon Machine” was down and his IT department was working on it. I could either wait for approximately 2 hours or come back tomorrow. Of course, coming back tomorrow would mean that I would spend another approximately 4 total “man” hours and spend another $30 in gas. If I will be spending almost 8 total “man” hours and spending almost $60 in gas to get my little pitiful discount from my Groupon’s, it seems to me that I will be losing money and time. My advice to the General Public is to stay clear of any Groupon discounts and stay clear of Mr. Tire Auto Centers. I will let everyone know if Groupon gets back to me and helps me out.