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Groupon: Charged for Items Not Delivered – Terrible Customer Service. I ordered four Black Tie Movie Tickets as Christmas presents, but Groupon only provided three tickets despite billing me for four. They claimed to have credited my account for the canceled ticket, but I never received the credit. When I asked for a refund, they refused, citing their policy. This issue has been ongoing since 12/15, and the customer service experience has been terrible. Every time I contact them, I’m transferred to a different person and have to start over, repeatedly providing the same order numbers. It’s frustrating and time-consuming. When I finally spoke to a manager, they apologized for the inconvenience but said there was nothing they could do to resolve the issue. I find this unacceptable. Groupon charged me for something they didn’t deliver and refuses to make it right. I strongly advise against ordering anything from them. Their policies and customer service are unreliable and unhelpful.

Groupon, Worst customer service. I have been trying for weeks to get an answer to a question. The question has been acknowledged as many times l have ask. After many dance me around replies, l have never gotten an answer. I even made it a yes, no format, and still no answer I can use. I tried to locate a human, but in this company that doesn’t exist. Help?

Groupon, Mr. Tire Auto Service, Terrible. I recently purchased two Groupon certificates for Oil changes for my two vehicles. It was my intentions to get both oil changes done on both cars at the same time. I called the day before and scheduled for both cars to be serviced the next day at 2 pm. After driving for almost an hour and spending a total of $30 in gas, I arrived at my specified time and at the specified Mr. Tire dealership. When I finally was able to speak to the Manager, he said that his “Groupon Machine” was down and his IT department was working on it. I could either wait for approximately 2 hours or come back tomorrow. Of course, coming back tomorrow would mean that I would spend another approximately 4 total “man” hours and spend another $30 in gas. If I will be spending almost 8 total “man” hours and spending almost $60 in gas to get my little pitiful discount from my Groupon’s, it seems to me that I will be losing money and time. My advice to the General Public is to stay clear of any Groupon discounts and stay clear of Mr. Tire Auto Centers. I will let everyone know if Groupon gets back to me and helps me out.

Groupon is hiring uneducated staff. I recently contacted Groupon customer service to request a $40 credit for a price adjustment on an item I purchased for $286. Instead of issuing the credit as discussed, the representative processed a full refund without my consent. This action created unnecessary inconvenience and failed to address my original request. To make matters worse, the voucher for the item listed a price of $403, which is not the amount I paid, adding confusion to the transaction. After realizing the mistake, I immediately requested a reversal and asked for the original item to be reinstated with the price adjustment. Unfortunately, I was told there was “nothing they could do,” leaving me without the product and with no satisfactory resolution. This experience reflects a lack of attention to detail and inadequate problem-solving on Groupon’s part. A simple request for a price adjustment turned into a frustrating ordeal, and I am disappointed by the dismissive attitude of customer service. I hope Groupon can improve its training and systems to ensure better handling of such straightforward issues in the future.

Groupon, I purchased a car detailing service through Groupon, mistakenly thinking it was valid in my area (Fort Mill, SC). Unfortunately, the ad turned out to only be valid in West Virginia. As a 79-year-old customer, I simply misunderstood the offer. I’ve been trying to get a refund but have had no success so far. I kindly ask Groupon to review this situation and issue a refund.