Reach Groupon Corporate Office 

Groupon is hiring uneducated staff. I recently contacted Groupon customer service to request a $40 credit for a price adjustment on an item I purchased for $286. Instead of issuing the credit as discussed, the representative processed a full refund without my consent. This action created unnecessary inconvenience and failed to address my original request. To make matters worse, the voucher for the item listed a price of $403, which is not the amount I paid, adding confusion to the transaction. After realizing the mistake, I immediately requested a reversal and asked for the original item to be reinstated with the price adjustment. Unfortunately, I was told there was “nothing they could do,” leaving me without the product and with no satisfactory resolution. This experience reflects a lack of attention to detail and inadequate problem-solving on Groupon’s part. A simple request for a price adjustment turned into a frustrating ordeal, and I am disappointed by the dismissive attitude of customer service. I hope Groupon can improve its training and systems to ensure better handling of such straightforward issues in the future.

Groupon, I purchased a car detailing service through Groupon, mistakenly thinking it was valid in my area (Fort Mill, SC). Unfortunately, the ad turned out to only be valid in West Virginia. As a 79-year-old customer, I simply misunderstood the offer. I’ve been trying to get a refund but have had no success so far. I kindly ask Groupon to review this situation and issue a refund.

“Customer-centric?” lol. You MUST be sarcastic. This is, without peer, the WORST company I have EVER dealt with. If they’re so “customer-centric” why do they hide any kind of meaningful customer service from their customers? Their contact info on the BBB’s site is to

“Customer-centric?” lol. You MUST be sarcastic. This is, without peer, the WORST company I have EVER dealt with. If they’re so “customer-centric” why do they hide any kind of meaningful customer service from their customers? Their contact info on the BBB’s site is to phone numbers. None of their executive emails are accessible outside the company. They actively sue consumer advocates to who publish contact info, and their only customer service channels are chat and email to outsourced scriptreaders and bots who reply with unrelated canned copied and pasted responses. There are thousands of complaints against them on Social Media and ALL OVER THE INTERNET. I signed up for their new revised Groupon+ Dining Cashback program and never saw a dime in cashback. They recorded the transactions, just don’t pay, and for over two weeks now Customer Support has done nothing but waste my time with BS. They blame others, they don’t even know anything about the program they advertise, they’re pathetic. It’s all coming from a foreign country.

I’ve been in touch with Groupon Customer Service about an issue with the View Voucher feature. They’ve apologized for the inconvenience and offered to contact the merchant on my behalf or for me to contact them myself. However, I’m confused about how the concert venue can help since the issue is with Groupon’s website. I’ve already missed one concert due to this problem and would appreciate your help.