Groupon, Inc. is a publicly traded experiences and local-commerce marketplace headquartered in Chicago, Illinois. This page provides Groupon’s current corporate office address and phone number, ownership and leadership information, corporate complaint guidance, merchant resources, and reader review information.
Groupon Corporate Office and Headquarters Information
- Company: Groupon, Inc.
- Corporate Headquarters: 35 West Wacker Drive, 25th Floor, Chicago, IL 60601, USA
- Corporate Office Phone: 1-773-945-6801
- Customer Support Phone: Groupon does not currently provide general telephone support
- Customer Assistance: 24-hour chat through Groupon’s signed-in Help Center
- Chief Executive Officer: Dusan Senkypl
- Chief Operating Officer: Aditya Rajkumar
- Chief Financial Officer: Rana Kashyap
- Chairman of the Board: Ted Leonsis
- Parent Company: None; Groupon is an independent public company
- Stock Symbol: GRPN on Nasdaq
- Official Website: Groupon.com
- Official Help Center: Groupon Help Center
- Corporate Leadership: Groupon Leadership Team
- Investor Relations Email: **@*****on.com
- Media Email: pr***@*****on.com
Where Is Groupon Headquarters?
Groupon’s corporate headquarters are located at:
Groupon, Inc.
35 West Wacker Drive
25th Floor
Chicago, IL 60601
USA
The Wacker Drive office is Groupon’s principal executive office and supports corporate leadership, finance, investor relations, legal affairs, marketplace operations, technology, merchant strategy, employment, communications, and other companywide functions.
This is not a walk-in voucher-redemption center, retail store, travel agency, merchant-service counter, or location where customers can obtain an immediate refund. Visitors should not travel to the office expecting an executive or support representative to handle an individual order.
Groupon Corporate Office Phone Number
Groupon’s current corporate office telephone number is 1-773-945-6801. This number is listed in Groupon’s public company filings and is associated with its principal executive office.
The corporate phone number should not be presented as a general Groupon customer-service number. It is primarily relevant to corporate, investor, legal, employment, media, and business matters.
The previously listed corporate number, 1-312-334-1579, should be treated as outdated unless Groupon republishes it through a current official source.
Does Groupon Have a Customer Service Phone Number?
Groupon’s current Help Center states that customer assistance operates through chat 24 hours a day rather than telephone support. Users should sign in through the official Groupon Help Center, select the applicable order, and open the available chat option.
Groupon specifically advises users to:
- Sign in to the Groupon account used for the purchase.
- Select the relevant order through the Help Center.
- Open the chat option associated with the order or problem.
- Describe the issue briefly and request an agent when needed.
Guest purchasers can use Groupon’s guest-order lookup process with the order number and email address used during checkout.
Who Owns Groupon?
Groupon, Inc. is an independent publicly traded company. It does not currently have a parent company. Groupon common stock trades on the Nasdaq Global Select Market under the symbol GRPN.
Pale Fire Capital is a major Groupon shareholder and has been described by Groupon as its largest shareholder. This investment relationship does not make Groupon a subsidiary of Pale Fire Capital.
Groupon previously acquired LivingSocial’s remaining assets, but LivingSocial is not Groupon’s current parent company.
Groupon Leadership
- Dusan Senkypl: Chief Executive Officer and director
- Aditya Rajkumar: Chief Operating Officer, effective August 3, 2026
- Rana Kashyap: Chief Financial Officer
- Ted Leonsis: Chairman of the Board of Directors
Groupon maintains additional leadership positions covering sales, technology, product development, marketing, people operations, artificial intelligence, finance, and marketplace operations. See Groupon’s current leadership page for additional executives.
How to Escalate a Groupon Complaint
A Groupon complaint is easier to review when it includes the transaction details, merchant information, previous support history, and a clearly requested resolution.
- Open the correct order. Sign in to the Groupon Help Center and select the voucher, purchase, booking, gift, or transaction involved.
- Use the official chat route. Groupon states that chat is available 24 hours a day. Ask for a case or reference number.
- Preserve the records. Save order confirmations, voucher terms, merchant information, screenshots, payment records, chat transcripts, appointment details, and previous case numbers.
- Identify who controls the issue. Some problems are handled by Groupon, while others depend on the participating merchant, travel provider, event operator, delivery company, or third-party seller.
- State the requested resolution. Clearly explain whether you are requesting a refund, original-payment reversal, Groupon credit correction, replacement voucher, account review, merchant investigation, or written explanation.
- Escalate unresolved matters in writing. Corporate correspondence may be sent to Groupon’s Wacker Drive headquarters after the normal help process has been documented.
Groupon Corporate Complaint Address
Written corporate correspondence can be addressed to:
Groupon, Inc.
Attention: Corporate Correspondence
35 West Wacker Drive, 25th Floor
Chicago, IL 60601
Include copies rather than original documents. Do not mail complete card numbers, account passwords, government identification numbers, or irreplaceable records.
Groupon’s Terms of Use contain separate procedures for formal disputes and legal notices. Ordinary correspondence to headquarters may not satisfy a contractual notice or arbitration requirement.
Common Groupon Complaints and Corporate Concerns
- Difficulty redeeming a Groupon voucher
- A merchant refusing or disputing a valid voucher
- Incorrectly marked or accidentally redeemed vouchers
- Refunds issued as Groupon Bucks instead of the original payment method
- Delayed or disputed refunds
- Duplicate, unexpected, or unauthorized charges
- Merchant closures, unavailable appointments, or changed deal terms
- Groupon Getaways reservation or travel-provider problems
- Groupon Goods delivery, return, warranty, or seller disputes
- Account access, email, password, or deletion problems
- Merchant campaign, payout, redemption, or contract concerns
- Privacy, accessibility, intellectual-property, investor, or corporate matters
Groupon Refund and Voucher Complaints
Refund eligibility can depend on the type of purchase, voucher terms, expiration rules, redemption status, merchant participation, and the time elapsed since purchase. Groupon maintains separate guidance for local deals, goods, travel purchases, events, cancellations, Groupon Bucks, and order changes.
Review Groupon’s current refund and cancellation resources before escalating. Save screenshots of the terms displayed when the deal was purchased because offers, restrictions, merchant availability, and refund options may later change.
If a merchant controls an appointment or service, contact the merchant and Groupon. Document the merchant’s response, the employee contacted, the date, and whether the merchant refused the voucher or offered an alternative.
Groupon Merchant Complaints and Corporate Resources
Businesses use Groupon to advertise offers, attract customers, manage redemptions, and receive scheduled payouts. Merchant complaints may involve campaign terms, deal pricing, capacity, voucher redemption, payment timing, chargebacks, refunds, customer disputes, advertising, or account access.
Merchants should use the signed-in merchant account and the appropriate merchant-support route. Businesses considering a new campaign can review Groupon Merchant for current marketplace, campaign, pricing, payout, and signup information.
Before escalating a merchant complaint, gather:
- Merchant account and campaign identification
- The signed campaign agreement and current deal terms
- Voucher and redemption records
- Customer-dispute or refund documentation
- Payout statements and bank-deposit records
- Emails or messages from the assigned Groupon representative
- The requested contractual, payment, or account correction
Groupon Privacy and Account Deletion
Groupon provides a Data Privacy Portal for personal-information requests, privacy complaints, data downloads, opt-out requests, and permanent account deletion.
Review Groupon’s personal data request instructions before submitting a deletion request.
Groupon Accessibility Contact
Questions or difficulties involving the accessibility of Groupon’s website can be sent to we******************@*****on.com. Additional information is available through Groupon’s Accessibility page.
Groupon Investor and Media Contacts
- Investor Relations: **@*****on.com
- Media Relations: pr***@*****on.com
- Public Company Filings: Groupon SEC filing
Investor and media addresses should not be used for ordinary voucher, refund, merchant, or account complaints.
About Groupon
Groupon began operating in 2008 and developed an online marketplace connecting consumers with local merchants. Its marketplace has included local services and experiences, travel offers, events, goods, restaurants, health and beauty services, activities, automotive services, and other discounted offers.
Groupon operates through its websites and mobile applications in North American and international markets. The company generates revenue through transactions and relationships involving consumers, merchants, service providers, advertisers, and marketplace partners.
Groupon Reviews and Complaints
Five reader reviews were visible in the initial CorporateOfficeHeadquarters.com listing when this page was updated. The reviews include individual reports concerning difficulty locating a working support route, account deletion, a software-related purchase, a merchant dispute, and a requested refund or billing correction.
These reviews are personal, unverified accounts. They do not establish an overall Groupon rating or prove that every customer, merchant, employee, or transaction will have the same result.
A useful Groupon review should identify the general type of deal, approximate purchase date, merchant or transaction category, support route used, response received, and whether the matter was resolved. Do not publish complete voucher codes, order numbers, payment information, email addresses, telephone numbers, passwords, or private account details.
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Frequently Asked Questions About Groupon Corporate Office
Where is Groupon headquarters?
Groupon headquarters are located at 35 West Wacker Drive, 25th Floor, Chicago, IL 60601.
Is Groupon still located at 600 West Chicago Avenue?
No. The 600 West Chicago Avenue property was Groupon’s former headquarters. Groupon’s current principal executive office is on West Wacker Drive.
What is Groupon’s corporate office phone number?
Groupon’s corporate office number listed in its public filings is 1-773-945-6801. It is not a general customer-support line.
Does Groupon have a customer service phone number?
Groupon’s current Help Center states that support is provided through chat 24 hours a day, not by telephone. Sign in through Groupon.com/faq and select the relevant order or account issue.
Who owns Groupon?
Groupon, Inc. is an independent publicly traded company listed on Nasdaq under the symbol GRPN. It does not have a parent company.
Who is Groupon’s CEO?
Dusan Senkypl is Groupon’s chief executive officer. He has served as permanent CEO since May 2024.
How do I complain to Groupon corporate office?
Begin through Groupon’s official Help Center and obtain a case number or chat transcript. If the matter remains unresolved, send a factual written complaint with supporting records to Groupon, Inc., 35 West Wacker Drive, 25th Floor, Chicago, IL 60601.
How does a merchant escalate a Groupon complaint?
Merchants should use their signed-in merchant account or assigned Groupon representative. Preserve the campaign agreement, redemption records, payout statements, correspondence, and requested correction before escalating.
How do I delete my Groupon account?
Use Groupon’s Data Privacy Portal. Groupon warns that permanent deletion also removes unused vouchers and Groupon Bucks, so review the account before confirming the request.
Can CorporateOfficeHeadquarters.com resolve my Groupon complaint?
No. CorporateOfficeHeadquarters.com cannot access Groupon accounts, vouchers, purchases, merchant campaigns, payments, refunds, chat records, personal data, or internal systems.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com researches corporate filings, official company websites, legal terms, leadership announcements, help resources, privacy pages, and reader feedback. Pages are updated when company addresses, telephone numbers, ownership, executives, support routes, or complaint procedures change.
Page Update Note
This Groupon corporate office page was updated on August 14, 2026. The update replaces the former 600 West Chicago Avenue headquarters with 35 West Wacker Drive, updates the corporate phone number, removes obsolete telephone-support information, clarifies Groupon’s public-company ownership, adds current leadership, improves corporate and merchant escalation guidance, adds privacy and accessibility resources, summarizes current COH review themes, and verifies all related COH links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Groupon, Inc., Groupon Merchant, Groupon Getaways, Groupon Goods, LivingSocial, Pale Fire Capital, any participating merchant, travel provider, event operator, seller, advertiser, shipping company, payment processor, employee, executive, support agent, privacy team, accessibility team, or corporate department.
This page is provided for informational, corporate-research, complaint, and review purposes only. CorporateOfficeHeadquarters.com cannot access Groupon accounts, vouchers, Groupon Bucks, orders, merchant agreements, payouts, refunds, payment information, chat transcripts, privacy requests, or internal case records.
Corporate addresses, telephone numbers, executives, marketplace services, merchant programs, privacy procedures, voucher terms, refund policies, and contact routes can change. Verify important information directly with Groupon before mailing documents, visiting an office, making a payment decision, deleting an account, or beginning a formal dispute.
Company names, trademarks, logos, service names, website links, and addresses belong to their respective owners. Reviews represent individual experiences and should not be treated as universal statements about Groupon, its merchants, employees, executives, or business practices. Nothing on this page constitutes legal, financial, privacy, tax, or consumer-protection advice.
Share Your Groupon Experience
Have you contacted Groupon corporate office, used the official chat system, worked with Groupon as a merchant, or attempted to resolve a voucher, refund, account, privacy, or corporate complaint? Share what happened, which route you used, how Groupon or the merchant responded, and whether the matter was resolved. Do not publish private order, voucher, payment, merchant-account, or login information.