HEB Corporate Office Headquarters 

I called the store at Perrin Bitel, where we shop, but was informed by the manager that the pie was past the sell by date and therefore would not refund the 15.98 since it was meant for Thanksgiving. We also bought a half pecan pie and ate the last slice yesterday morning. It was delicious. I don’t understand. Can anyone explain or help. Thank you in advance.

HEB, canned spinach. I have pulled 6 stems from my can of HEB brand of spinach. This makes for a product you cannot eat. With the price of food we cannot afford to waste any thing.

HEB, I was dismayed to discover that when I purchased a papaya recently, there was a sticker that said the fruit had been irradiated. I don’t care what the FDA says about irradiation, it causes cancer.

The FDA is not reliable. Please maintain your integrity and cease selling irradiated produce.

Small service dogs are not allowed in the basket seat!

I would like to see HEB Corporate change its policy about small service dogs not being allowed in the seating area of the basket. They’re are more small dogs being registered with ADA now and if a service dog is less than 10lbs it should be allowed in the basket seat area. On a couple of occasions, my disabled grand daughter’s small service dog has gotten stepped on and run into by a cart. If hygiene is your concern, I personally have seen and know more clean and vaccinated (required) service dogs in the stores than I have children sitting in the baskets. It would be very considerate for HEB to support their customers who depend on the smallest of service dogs.

The store at 59 and 99 SW F The Fountains in Sugar Land, TX needs an overhaul. attitude adjustment for Pharmacist and increase in staff for peak hours!

I Live in Great Wood across the street since the store was built. Had good service from the pharmacy for many years. Age increased my med usage and more contact with staff. Some recent changes in policies have caused a lot of stress with seniors and with those of limited mobility. There was free delivery for needed drugs. Now another $7.95 per delivery. add that to the cost of meds while on medicare supplement plans. You get a phone notice that the drug is ready, but when you arrive, it is still in process. If you stand in line at a peak time.. there are usually 3 ahead of you and three cars in the driveway. BOTH are serviced by just one rushed attendant. Your new policy of trying to force old timers to use an app to pre-pay or check if ready is a drag to have to traverse the phone prompts. Highly irritating to be reminded that we can just download the app and just be a nice guy and use it and shut up. NO! Older people have a slightly harder time with testy computer programs. Granted there are peak and slow times.. but you are understaffed. Today, my wife had to pick up my meds and had to beg to pre-pay so she could have the meds ready when driving through. Wife had to give up and deal with the roll-out window routine. The lady before her waited 15 min and finally had to just drive off as no one would service the window. By the time the wife was served, there were 5 cars behind her. The wife had difficulty communicating and using the info input through the roll-out window. Constant rain tested a lot of tempers. Time to update that pharmacy.. re think about your service budget and re-set delivery to free. Try to remember most of the area prefers to shop at H E B due to proximity. There is a lot larger community of senior citizens than one would expect. This week at 84, my walking ability was brought down due to medical pain problems in my legs and feet.. Normally I will use the pharmacy and also take time to buy extra groceries in-store. But, the call ahead and pre-pay and drive-thru is a time saver. When it is serviced. Harsh suggestion…. send a trained troubleshooter with some tact to survey the pharmacy. I might even suggest you send a remodeling expert to re-adjust the work space and re-vamp the gondola displays ..