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HEB, Concerned About Inappropriate Treatment of Shoppers, My daughters and a friend visited the HEB on Ronald Reagan in Georgetown to purchase beer on behalf of me and my husband. All three of them are adults (ages 25, 23, and 22) and carry valid Real IDs with the gold star in the corner. For reference, here’s a link explaining Real ID security and validity: https://www.tsa.gov/real-id/about-real-id. Unfortunately, while shopping, they were followed closely by a store employee named Scott, which made them extremely uncomfortable. They came home visibly upset—one of them even in tears. That kind of behavior toward young women is unacceptable and creates an unwelcoming shopping experience. I already find the store difficult to navigate due to the frequent crowds, and the bagging service has often been inconsistent. This most recent experience has only added to my frustration. I will be limiting my visits to HEB moving forward and will instead support other local options like Sprouts, Natural Grocers, and Randalls, where I’ve had more positive and respectful experiences.

Heb, Manager Encounter at HEB#26 in Schertz, Tx. This evening I stopped by HEB after work to pick up a few quick things. I was in the 15 items or less line when the cashier seemed confused when it came to scan the lettuce of the man in front of me. He called the manager over. She explained the customer didn’t have a scan code on his lettuce and she didn’t know what to do. Mind you this wasn’t a new cashier. The manager turned to the man with a very sour look on her face and proceeded to tell him not once but twice that it is his responsibility -yes she said these exact words-to weigh his produce and next time he had to get the bar code so the cashier can scan it. The guy looked at her like she didn’t know what she was talking about and walked off. I was offended and it didn’t even happen to me! So from what I gather from that encounter is that the HEB ON 3009 in Schertz requires us, as the consumer to weigh and properly tag our produce! No Thank You Schertz HEB.. The managers terrible attitude has made me an exclusive Cibolo HEB shopper. BTW.. I’m waiting for my paycheck HEB because my time is money & I expect to be paid for scanning my produce since it is now a requirement!

HEB, Removing so many items from shelves/no name brands to choose from. HEB stores in Coastal Bend looking like food stamp stores. You use to have a lot of items to buy; example: T Marzetti coleslaw dressing, several different kinds of Campbell soups and mint jellies, etc. you don’t have Campbells French onion soup, consume to name a few. You only carry Reese mint jelly that is spearmint and has tons of sugar. These are just a few items. You also are stocking most HEB products instead of having choice of purchasing name brands. I will be shopping at Krogers for non perishables. HEB stores here are Not stocked like the stores in Houston.

HEB needs to put a store in Oak Cliff TX. We have no local place to shop.

HEB, Stacking boxes too high. The Cran-grape boxes are being stacked too high. It’s crushing the lids and the company says that it could affect the product and return them. But I drink a minimum of three large bottles a week and Walmart and Kroger, all have the same problem. Perhaps it’s the company that is stacking them too high before you get them. Either way, I can’t be driving from one store to another, so I keep drinking the crushed ones. Maybe you can fix the problem from your side or refuse shipments of crushed boxes. It’s worse with the Cran-grape than the other versions of Ocean Spray juices. Why, I don’t know. Is there any way to get a better price for this product, if I buy in bulk? You have some fancy App for a price breaks that I am not computer savvy enough to use. A few weeks ago, you had a sale I thought I would get but found out at home when I read my receipt, I called and found that I did not have the App. Whatever that is. Thank you for the heirloom tomatoes.