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Holiday Inn, We entered the Holiday Inn Santa Domingo Dominican Republic Saturday, Dec 21st, to a symphony of very loud noice in the lobby, that was deafening! I stood in shock at what I was hearing. I had to stop and cover my ears it was so loud. I approached the counter and awaited assistance. When I was approached to check in I asked what in the world was the extreme noice? I could barely hear her reply that it was a band. Apparenly it was playing on the floor right above the lobby, open to the lobby. The check in was impossible, we could not hear or understand a word, and the noice just continued on. Interestingly, there was no apology for the possible situation or the racket! We have traveled this planet and have never been greeted in Any hotel by such an incredible racket. It just got worse, Our confirmation email stated we had “floor 10 lounge access”. we asked how to access it and were told, “oh no, you don’t have access to it”. We argued over this the entire stay, never to be admitted. As it turns out, there is no 10th floor lounge. This is simply a hoax this hotel has divised, to get people to book the pricier 10th floor! After returning home, I realized I had left two small artifacts, hundreds of years old, I had purchased, displayed on the desk in our room. I reached out to Ms Martinez immediately for assistance in retrieving them. I was informed that the cleaning staff had thrown them away! Unbelievable. They were clearly fragment artifacts from very old pottery with intricate carvings on them, not something to be tossed, and were very obviously on display the way I had placed them. Ms. Martinez, the Hotel Manager, graciously responded, tried to retrieve them from trash etc. I truly appreciate this. She asked me if they could be replaced. I informed her they could quite easily and I would pay to ship them to me. I purchased them at an outdoor market 4 miles from the Hotel. The woman selling the items was very obvious, easy to find. Ms Martinez told me she would go there and purchase two to replace the ones thrown away. I sent her photos of the womans’ items so it would be easy to locate her. This promise to replace them was made the beginning of January. It is now 8 days into April. I have repeatedly reached out to Ms. Martinez to see what progress has been made to purchase the items. Each time I get flowery email in return with many excuses as to why she hasn’t replaced them yet. I have been more than patient, and feel nothing but frustration. If she wasn’t going to replace them she should have never offered and continue to tell me she will do it for months now! In all my travel all over this world, I have never had to complain about a hotel. From the moment we walked in, until now, there has been nothing but terrible customer service at the Holiday Inn Santo Domingo. The hotel is located in the Financial district of the city. One would assume that some of the staff would speak English, however, this was not the case! Ms Martinez was the only one, no staff could speak English, We tried to order drinks at the bar, bar, food in the restaurant, all to no avail. There was complete incomprehension, only in China have I ever encountered such a thing! English is the language of business and Finance, Everywhere. We were treated horribly for not being Spanish speakers. My complaint is against the staff of this hotel for a horrible atmosphere upon arrival, and music that continued all night every night we were there. Also the cleaning department for throwing valuable items away, and the Hotel Manager Ms Estephanie Martinez, for not following through on promises made. I am sure you can retrieve her message stream with me to review in the hotel records.

Something that needs to be insured, is there non Spanish guests are not treated as we were, the atmosphere of the hotel is comfortable for guests and not disturbing. And as the Hotel Manger, promises should never be made that were never interned to be fulfilled. Thank You for your attention to my frustrations,

Loyal IHG Platinum Member since 2008.

Holiday Inn, Poor treatment. I visited your hotel in Eunice Louisiana on March 21, 2025. I’ve been a member of the awards program for this hotel since 2016 and never had an issue with anyone that this location until now. I drove from South Carolina 12 hours with my family because of my nephew passed away unexpectly and for his memorial services on that Saturday March 22, 2025 so I called the hotel on my way to see if me and my family could check in early which I was told I could after 10 a.m. because I was an award member so I went to the hotel and paid $650.00 for 2 nights which I would of checked out on Sunday March 23, 2025 once me and my family checked in and went to our room we noticed the curtain was down on the floor and I went to the front desk to notify them one of the desk rec. came to the room and seen it on the floor and stated someone would come put it back up and no one came I saw the maintenance worker in the hallway and asked him if he could put it up and he never came. While I was taking a nap because we had just arrived at the hotel not to long from a long drive the room received a call and the desk rec spoke to my children father that was visiting and didnt ask for me which I was the person that rented the room I asked my kids father to give me the phone The individual Santana which she stated was a manager stated she received a call and said she received a report that three rooms smelled the illegal substance. I stated to the manager Santana she was welcome to come to my room and check it out she then stated she couldn’t come to the rooms she could only call per company policy I then told the manager I would come to the desk once I came to the desk I explain to the Manager Santana I’ve never used drugs in my life I’m a nurse and I run a corporate office I test employees for drugs I then asked her for the corporate office number which she never gave me and her name which she only had the other employee of the hotel wrote down her first name and told her about the unjust treatment. I then asked her if she was new and she stated she was moved to Eunice hotel from another hotel for Holiday Inn the individual got upset because I asked her for this information and stated she was going to call the authorities. Once the authorities arrived to my room I asked the officers to come in my room and smell it the officers stated they didn’t smell anything then the officer stated that the manager Santana requested for me and my family to leave the hotel I explained to the officers that me or my family didn’t do anything wrong and I felt she was only doing this to be mean and hateful because I asked for the corporate information I told the officers I was down for my nephew funeral trying to rest and was interrupted while I was asleep I told the officers all the hotels was booked in the area for me and my family to stay but the officers stated because she asked us to leave we have to go me and my family had nowhere to stay all hotels was booked and full reservations which lead me and my family to have to sleep in our rental car this was wrong on so many levels if we had illegal substances we would of been arrested not asked to leave then the manager Santana put on my file; unfair treatment I’m very upset about this and I feel the manager Santana should be a manager her attitude towards individuals was nasty and she was very judgemental I run a corporate office and I feel when you hold a position as a manager customers that have been a valuable customer since 2016 speaks volumes

Holiday Inn, Fine in a pinch. My Altadena, CA home was destroyed by fire on 1/7/2025. Food here (West Covina) is barely passable. Desk staff is wonderful (especially Naomi, who should get a raise), but tonight in the laundry room when I retrieved my freshly washed clothes, the dryer (containing someone else’;s clothes) was making Super-Loud ugly noises, like it was gonna blow up any second! I went down to the front desk to report it, for fear a fire would start (that’s all I need right now!). The gal working, seemed unconcerned, said maintenance was not present (around 10:30 pm on 1/11/25), and I made her promise to call someone in charge. I did a follow-up call a bit later from my room, and thankfully, somebody named Dillon answered, and supposedly had arranged for someone to rectify the issue. Scary stuff! Also, for the Life of me, I cannot understand how a hotel of this size has Only 2 washers and one dryer in the laundry room! How is this even possible?!

Holiday Inn, Commision. I had a group in the month of June who stayed at the Fox Resort in Sheridan Illinois. I still have not gotten paid from the person that was handling. My account was missed, Welch it took her months to respond to anything finally a month ago she said she sent it to ACH. My agency said they still don’t see it but I do not get any answers from anyone. I am a member as well. I don’t get a response to email or calls. Miss Welch said she transferred me to someone else.

Holiday Inn, Housing of illegal immigrants. You have lost a customer for life after housing illegal immigrants.