How To Contact Holiday Inn Corporate Office Headquarters
InterContinental Hotels Group IHG
3 Ravinia Drive Suite 100
Atlanta, GA 30346-2149 USA
Corporate Phone Number: 1-770-604-2000
Fax Number: 1-801-975-1846
Customer Service Number: 1-800-621-0555
I submitted a comment about a month ago and it is yet to have approved or posted on this site.
I called corporate office and got no real concern from them, I talked to the Holiday Inn and I got no real resolve from them, I went to the Best Western and the little girl working behind the desk did your company no service, she was rude, and she lied to her mgr when I finally forced her to call someone to discuss our situation with a mgr. She woulnd't let me talk to the manager, which made things even worse after driving for 16 hrs straight. I don't see the previous comment that I posted on this sight. Your customer service is the most horrible I have ever encountered, they have no empathy, no consideration, that says to me that they don't give a damn about their customers or their customer service. In my business, my customers always come first. I'm not happy with the Holiday Inn or more so with Best Western. I have sent my entire wedding party and all guest from out of town to the Hampton Inn in Castle Rock, CO. They have been nothing but kind, curteous and so respectiful and antentive to our needs. Thank god they cam through for us, I cannot be more thankful for their kind service. From now on, we will be looking for the Hampton inn for all of our outings.
I'm hoping this gets to the right person in management . We stayed in Panama beach this past January . Do to the ice and snow storm at the last minute we where forced to stay a couple more days . After calling the on line reservation center we made reservations for the Holiday Inn resort on the beach . Being 900 miles from home, and not able to return home was very upsetting . Arriving at the front desk to check in. The wonderful man Bobby was a life saver . The person that took our reservation had filed it wrong . Bobby spent time above and beyond I've ever had someone make sure our stay was the very best . Everything I asked about he was able to answer . Everyone was so nice and friendly . But I want to make sure the management recognizes what a asset he is to your company . He would bee a perfect Trainer to show what customer service should be . When we return and will definitely recommend to stay there . Bobby was a life saver . Sorry about taking so long to leave my message . Couldn't fine the complement department . Just the complaint one . But I in all my years dealing in retail and customer I've never meet with anyone so sincere and accomplished .
I am the family member of an employee in cordele, ga and y'all need to look into how those "managers" do their employees.
I received an opportunity for survey, while I appreciate the opportunity to take this survey, it needs to be pointed out that 25,000 points is no longer what it sounds like. In the past, you could get a room for 15-20,000 points but now it is 25-30,000 points to get a room. I have saved my points for use in the future purchasing rooms with cash instead but now they are worth 40-50% less. Holiday Inn should adjust point values to the increased rise in rooms. I recently transferred Holiday Inn Vacations Club points Holiday Inn points. I transferred $1700 in points which will now only get me about 10-12 rooms depending on locations. I am very disappointed in the rewards program!