Reach Ikea Corporate Office Headquarters 

Ikea, Four Wrong Deliveries and No Customer Support. This has now become unbelievable. Ikea has delivered the wrong Marabo sofa four times. The first three times, I received the wrong configuration, and today, instead of correcting the issue, you sent another incorrect piece—a second chaise. To make matters worse, the delivery team refused to take back the previous incorrect item, saying a separate pickup would need to be scheduled. Had I not insisted on speaking with their supervisor, I would have ended up with two wrong sofas in my home. Another time, I stayed home all day for a scheduled pickup that never happened. I’ve now wasted time waiting at home five times due to Ikea’s repeated errors. Trying to contact customer service is a nightmare. Yesterday, I was transferred from the shipping company to Ikea, waited on hold for 16 minutes, and then was disconnected after the agent picked up. The chatbot is ineffective, and navigating through automated menus just leads to more upselling instead of support. There is also no local phone number for the Merriam, Kansas Ikea store, making it even harder to speak to someone who can actually help. I’ve sent emails and received no response. I’ve provided callback numbers—no one calls back. The photos I attached clearly show the item I ordered and what has been incorrectly delivered multiple times. My time is valuable. I expect this to be corrected immediately, and I want confirmation from a real person—not another generic reply or failed delivery.

IKEA, Faulty Closet System Installation with no resolution. I will never be using IKEA in the future. We ordered a PAX closet system and paid over $400 for installation. The installer did this incorrectly and the last panels were not put in. This was due to the way the unit was installed and not measurements being wrong. Countless phone calls and emails and chats with no assistance. We are left with half of what we designed installed and non functional space for the rest of the closet and boxes unopened. It has now been 3 months with no resolution from IKEA. This has been exhausting and such awful customer service. It’s actually consumer fraud at this point and I will be moving forward with legal action.

Ikea, Regrets. I deeply regret my experience with IKEA’s installation process. TaskRabbit, your installer, requires a “Design Code,” but IKEA only provides a “Design ID,” which is apparently useless for installation. My items, delivered over a month ago, remain uninstalled because of this missing code. I’ve spent hours on the phone with no resolution. IKEA even issued a credit but then charged for items it didn’t ship. When I contacted Lulu at 972-641-9535 x1494 to clarify, she claimed my account number was invalid—how is that possible? I’m stymied at every step by unhelpful policies and communication issues. My order has been sitting in my space for weeks, and I suspect there may be other issues with it as well. I need a solution now, not more runaround. This isn’t a review—it’s a desperate request for help to get my cabinets installed!

Would not honor posted price – Long Island! The item iIwent to purchase had multiple signs indicating a discounted price. I confirmed the sale price via the price checker in the aisle. When I got to the cashier my total was higher. Both the attentdant and supervise confirmed the sale price …it appeared also in their pda. They shrugged their shoulders & said there was nothing they could do. The refusal to honor the price was mindboggling. Supervisor Kim needs lessons on how to work in a customer oriented environment. She was extremely cold and abrubt. I spoke with store manager Michael about the issue. He said (direct quote) that it is better to lose a customer than over ride a price. WHAT??? For grand total of $6? Well, Ikea you have successfully done what you set out to accomplish. Get with the program & stop pretending to have sales meanwhile ripping customers off. Very shady & disgusting practices. I guarantee you, the corporate office will not be upset that you tried to do right by the customer. Micheal kept referring to the fact that the store would be disciplined for taking such measures. Not buying the bs. I am a store leader at major big box retailer for over 20 years. We would never treat a patron in this manner. The issue was in the computer…something so easily fixed by overiding the price to satisfy & retain the sale. Where are your priorities Ikea? Do I need to spell it out? No customers = no sales = no profit.

Lacking Customer Service!

After almost 3 months of attempting to resolve an issue, I am still getting the runaround. After repeated attempts to get a proper phone number so I can speak with the same agent in regards to my issue, I am told I can only reach them by email. I know this is because they want a paper trail, but to provide true customer service they should call me and then follow up with an email. IKEA doesn’t care about customer experience. The marketing is just that, marketing. When you do have an issue they want nothing to do with you.