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What’s Happened to JoAnns?

Anchorage, AK store looks the same as the one in Pallup, WA with boxes stacked everywhere and several empty or near empty shelves. I’ve heard the employees’ hours have been reduced to part-time to save money. No wonder they have a big turnover. Have you checked out the cost of living in Alaska? It’s one of the highest. And those boxes are delivered weekly but there are not enough employees to empty them. It’s all they can do to keep up with customers. They are all pleasant but too often overworked. I would hate to see this store close because many people rely on it. By the way, the two stars are for the employees who, despite the working conditions, remain loyal.

I’m sure you have gotten similar feedback from customers (at least I hope so). As a former employee of 4 years who loved working at JoAnns in Puyallup, (I had to resign due to medical issues) I was extremely impressed by the shape the store was in. See attached photos. I was only able to attach 5 photos, but I have 31 more if you’d like to see them. I visited the store on 11/18/23 @10:30am-11:30 am. Your app said “out of stock” on a lot of items so I went to the store & lots of the shelves were empty too. However, what I was looking for was on the shelf (which was surprising due to the amount of freight that was stacked around the store). There were boxes EVERYWHERE with some blocking aisles (we weren’t allowed to block aisles), they were stacked halfway to the ceiling (we were only allowed to stack 2-3 high). With all the boxes on the floor, the back room must be completely packed! These boxes on the floor create many safety issues as well. We were not allowed to leave boxes, carts of fixtures, etc. on the floor if nobody was going to work it THAT day. We had to be put in the back room, out of the way, until the next day. If customers were to use a mobility cart they wouldn’t be able to get around the store (I barely got around using their small carts). There was only 1 cutter, 1 cashier, maybe a manager & 1 other employee (I think they were doing BOPIS) We had to do go-backs EVERY night! I went back a week later and it wasn’t much better. I would hate to see this store close. They have better selections & prices on yarn (my main craft is crocheting) than Michaels & Hobby Lobby. And better coupons. I also shop at JoAnn for things I need for other projects.

Shopping online experience. I ordered 2 wash away wonder tapes 25 yes @ 11.99 ea. You gave me 20% disc. Total was $20. something. But when I went to check out I was only getting qty of 1 for the same price!! And went on to say I was saving $20.88! Something is wrong. Canceled order.

JoAnn, deserves zero stars-lack of trust. I have gone to this location 4 times since sept and we are now in October. I was told on my first visit the bathrooms were shut down because the city turned off the water. 2 weeks later I got the same answer about the bathrooms. When I mention that it is a health hazard to not have running water, the onsite manager rolled her eyes and blatantly lied to my face that she didn’t know when the water would come back on and it’s down for the whole center and even the employees had to go next door. Now if the employees are going next door, there is running water. The following week I went back to get a few items, and the water was still off. My sister was having an issue and needed to use the restroom right away which we were told was still without water. Yet I saw the manager coming out of the men’s room and heard the water running. I told my sister to just use it. So, she went into the ladies room and low and behold the water was on and running. I went to a nearby store and asked them about the water situation and she told me the valves were stolen, and they had to wait about a week before they were fixed. She said the water has been back on for 2 – 3 weeks or longer. Either JoAnn’s has some really lazy workers or really dumb not to find out about the water situation. I will never go back there, nor will I recommend that store. Being lied to by the so-called manager on site and then finding out the employees were using the bathrooms, but told they weren’t. Unacceptable! My next call is to the health dept. So in case anyone is wondering, this store in on Lake Mead and Rainbow in Las Vegas NV.

JoAnn, not getting my flyers on time. My last 3 flyer have been very late. I still have not received the one that starts on September 26th. The last one I received 2 day before it was done. I hope you can get them out sooner. I live in Somers, Wisconsin. My post office is very small, they don’t have the room for it to lay around. I hope you can solve this problem. Thank You for your time.