Reach Kohls Corporate Office 

Kohls, Missing package. If I could give a half a star I would. Never received the second item on my order. No one is responding and telling me anything. Only response I’m getting is In Transit To next facility arriving late. I was lied to about receiving it on Saturday, October 19th. Guess I’ll be contacting them to find BBB to file a formal complaint. Between Amazon and now Kohls I’m fed up with online shopping. The Macedonia, Ohio store looks worse than a thrift store with no rhyme or reason to the organization of items. I used to love shopping at the Kohls physical store and online.

Kohls, Change in Kohls stores. I am a long time shopper at Kohls but am so disappointed in the stores new set up. It’s like being in a discount store. Horrible check out set up. Just wanted to return an item and got stuck in a ridiculously long line of customers trying to buy items. Terrible set-up! The stores are jammed with items that makes it hard to walk around. Even Marshalls gives more walking around room. Actually Kohls now looks like Home Goods and Marshalls!

Kohls, The service I received at the Customer Service Counter. I returned a pair of shoes on October 22nd 2024 that I had ordered on line with Kohl’s. I went to the Draper Utah Kohl’s to see if I could exchange them. The lady told me quote We do not order for you – you will have to learn to do that yourself. I thought Well that is rude. However I said nothing then when she finished the refund she handed me a receipt and a Kohls cash. I told her my my mind was else where at the moment ( it was indeed elsewhere cause I was facing a surgery the following day ) anyway when I asked her what was my total refund she told me Figure it out. I left in a state of shock that she even spoke to me like that. I called that direct Kohls on the 24th of October and spoke to a Manager by the name of Emily and told her what happened. I said this was not the first time this lady has been rude but it is the last. She asked for the date and time from the receipt and then I told Emily I was DONE with Kohls and was going to cut up my card she said quote I will talk to her – have a good day..Kohl’s does Not care whether you are a customer or not. Pretty sad if you ask me.

Kohls, Cheap looking. I recently visited the store at 124th and North in Brookfield. The store seemed over crowded with merchandise and the checkout ha d been rearranged. There is a bank of self check out stations which no one was using ,and a line for the human clerks. The arrangement of the maze of small useless stuff made it hard to get to the checkout area. Altogether it made the store look cheap, not as nice a store as it had been. It looked like a Kmart.

Kohls, Coupon issue. I was at Kohls store in Gilroy CA (95020) today, with my 30% off coupon. The cashier took my coupon and said it was a one time use. I took the coupon back and upon further inspection, the coupon clearly states that it is good for 10 uses. I did contact the store to let them know that the cashier needs more training.