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Metro, Paid for Razor but received a Revel. Over a month of going and calling I still don’t have what I paid for. Older citizens stay away. They will put Apps on your phone and take over your phone. I now have the cheapest phone they sell. A $29 dollar Nokia and I have been promised my Razor phone and I still don’t have it. I just called customer service. Spoke with supervisor. To no avail. Asked her to make certain a go to the survey and she hung up on me. Now 30+days And I don’t want to do it. But I’m going online to everyone and tell them Not To Do Business With Metro! The phone I have has feedback and I can’t get online or call certain numbers.

Metro, I am not happy being and I highly suggest someone get back with me asap. I’ve made my complaints and been patient long enough. I would hate to read a review of what all I’m experiencing so make sure to get back with me. I know of several unauthorized dealers in your various locations. Allowing others I. M6 account. Taking funds from me. Opening accounts I never knew of til it’s too late. Extortion and impersonating me and much more.

Metro, Misleading Information About Unlocked Phone. I was repeatedly told by multiple supervisors that my phone was unlocked and could be transferred to another service provider. The phone was fully paid off, yet when I attempted to switch providers, my account was canceled, and I was suddenly required to pay additional fees to restore service. I spent over six hours trying to resolve the issue, only to be met with rude and unhelpful customer service. The representatives were dismissive, unprofessional, and even raised their voices. Metro refused to correct their mistake, making for an extremely frustrating experience. I do not recommend this company.

Metro, (Buying a new phone). I went on Friday 1-24-25 to buy a phone, because my screen broke. (Been with Metro 6 years) My first question to the clerk was: Am I due for an upgrade? He stated that Metro doesn’t do upgrades any more. (Let me put this in there before I get to far into this) I walked a mile to get to the store. I arrived at 9:45 it was suppose to open at 10:00. Well let’s just say at 10:45 I was calling customer service. Customer Service told me I could take the phone to Any Metro. So I walk another mile to the other store. I get there he tells me no i have to take it back to the store I bought from. So I walk another mile Back to the store that was still closed at 10:45. I get there and it was open. (I have a representative on the phone he wants to talk to the guy that sold me the phone) The clerk says no. that customer service don’t know anything and it don’t matter what they say. He’s not talking to them. (I forgot to state that Sat, Sun I tried to go to the store but were never open when they were suppose to.) The supervisor that got on the phone (Customer Service) told me that he would mail me a different kind of phone at no charge and pay the bill for Jan. I would have to change my number. (same number for 6 yrs) I told him due to my job that I really couldn’t do that. Well then he hung up. Well we all know you don’t get the same supervisor. Well I was so stressed out that I ended up having a seizure and staying the night in the hospital. So now I have missed 3 days of work due to phone not working right and being in the hospital. (- $600.00 in wages) Talked to a new representative supervisor. She said yes they would mail me a new phone for a small fee of $155.36 for fees. I told her no I shouldn’t have to pay Anything. She said its policy. So after walking a total of 6 miles missing 3 days of work -$600.00 going to have to pay a emergency and ambulance bill I have No Phone and close to getting fired. I wish there was a way to leave a sign on all Metro PCS buildings so customers can read it before they go in. If your reading this Please find a different carrier because this one will carry you right to Nothing. Oh, and corporates # don’t work imagine that.

Metro, They are terrible!!!They won’t recognize my number, so I can’t get through on my App, or by dialing *611 or the Metro number, but they manage to take my payment out of my account!!! I’m trying to change carriers and I can’t because Metro won’t release my number!!!