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Mr. Tire, They could have killed me!! August 25th 2024. I brought my car in to the 4th st. Massillon, Ohio location to have both drive axles replaced and some other work done. They called later that day when the work was done and I picked up the car. Problem 1 was the price. Their labor rate is $168.00 per hour. But I bought the parts online and they were willing to put them in. But it gets much worse. After 6 days driving the car I noticed that whenever I hit small imperfections in the road the front end wanted to go left or right even though I was holding the wheel straight. That brings me to problem 2. I scheduled a wheel alignment at Midas and when they lifted the car, they found that the front end had loose parts And missing parts which could have caused a catastrophic accident. I’ve enclosed pictures. Midas said they couldn’t do the alignment and that it needed to go back to the people who did the work. So back to Mr. Tire I went and after having the car for two days, they repaired their huge mistake and through in a “free” alignment. But no matter what, plain and simple, they could have killed me and I want all my money back and for others to avoid this place at all cost.

Mr Tire, I called the Mr Tire on East St. Frederick, MD. Like everyone else in the world I’m struggling to survive. So I called and asked if they install customer supplied parts and I was told they do just no warranty. I said cool. how much for 4 tires, alignment and 2 outer tie rods. I was told the labor for the tie rods was $350, with installing my tires and alignment total would be $590. I work in the business and I live literally across the street from this facility and I asked why so much on the labor when mitchell on demand calls for 1.2hrs. When I questioned the gentleman he said because I’m bringing outside parts the labor is more. So your labor rate is $300/hr. I’ve read the reviews from that store and there is no wonder why they have bad reviews all the time. I know you don’t care about the little customers, but the little customers mean something as well.

Mr Tire, Told that my auto needed a costly repair that was not needed..I took my auto to Mr.Tire on Pulaski Hwy in Rosedale, Maryland for new tires. The mechanic said that he noticed the oil pan gasket leaking oil. I was charged $596.13 for that repair. Then he said that the valve cover gaskets were also leaking and was quoted $$584.79. Unknown to him, I had just had the valve cover and gaskets repolacd by Baltimore Motow Works about a year earlier. I declined the repair and took the auto back to BMW. They confirmed that there were no oil leaks on the valve cover or gaskets..Now I wonder if the oil pan gasket actually needed to be replaced or was I ripped off. Also, in going over the itemized bill I see a charge for $76.56 with no explanation.

Mr Tire, It is shocking how rudely I was treated by the manager at Mr Tire-Harford Road, Baltimore MD. I had my wife take my car to Mr Tire for a tire repair. It had to be replaced but i had the road hazard warranty. She said he was giving me a $140credit, my cost would be $105. When I called to ask to explain the charges he said $32 for installation and $30 for the new warranty, I thought the warranty would cover installation he got angry and said he would take off the installation fee and my cost would be $80, when I asked to explain the other $50 charges he said this is why I hate dealing with this **** and I should take that **** back to Owings mills. I said I did buy tires from the Harford road location before and have had repairs done there and he didn’t need to curse at me like that. He said you are not my father and I don’t care what you say. I asked his name and he said Chris. I asked to speak with another manager or supervisor he said he was the manager, and he didn’t have to listen to me and refused to give his last name only Chris. I have never been treated like this before by a (Manager).

Mr. Tire, bait and switch. I booked an online appointment when I showed up the tires were not available and I had to purchase more expensive tires. When I went to complain, the customer service rep wanted to “remote” into my computer to verify my appointment? He was angry that my computer was slow. I sent him a copy of my email but that wasn’t good enough. What an ordeal!