Reach Mr Tire Corporate Office Headquarters 

Mr. Tire, I had a flat tire and was towed into Mr. Tire in Ellicott City, MD. Kevin, the Manager told me my tire had a hole and would need to be replaced, as well as two of my other tires were dry rotted. I was on my home from Ohio and could not reach my mechanic at my Mr. Tire, so I purchased four new tires. He told me since my one tire was good, he would put it in my trunk as a spare. I got home and found no spare. My mechanic, a Mr. Tire employee near my home, tells me when I recently had my car serviced with him, a mechanic I have used for ten years, my tires were fine and as we had discussed we would look at replacing them in the summer. When I called Kevin, he told me I needed to give him the exact tire they kept, and I did, and he was to call me back. I have never heard from him. I called the customer service line that was recommended, and they too have stopped trying to help me. Kevin told me “if” they find my tire I can drive the four hours to the store to pick it up! It amazes me that he was complaining about the way Mr. Tire treats its employees, and yet his treatment is no better. Maybe this behavior is why you did not get a bonus Kevin, that you told the customers about and maybe this is why you treat others so poorly.

Mr Tire, I can’t get service! It’s a Wednesday Afternoon at 12:30 p.m. and I called the one in Essex, Maryland to get pricing information for four new tires and I told them I was on the way. I was informed that I had to make an appointment to come and they didn’t have anything until 2:00 p.m. I couldn’t wait till 2:00p.m. so I went to the location on Belair Rd. I stood there for twenty minutes, and I was not acknowledged by the person at the desk so I left. I wanted four new tires and was planning to spend my money with a reputable company who was near my home. I’m so disappointed in the lack of empathy that both locations showed me. So, I will patronize Firestone today.

Mr Tire, I took my car into the shop located on Highway 78, in Stone Mountain, Georgia for a wheel issued and was advised that I needed a front wheel bearing job, The manger then advised that it would be $1600.00 dollars, to repair both front wheels and I told him that was too expensive, but I needed to get the right noisy wheel repaired, he then advised me that it would cost $732.00 for that repair. After a brief search of parts and labor of the job that was performed, I discovered that the price for the part was doubled and the labor was far beyond normal corporate service prices. I would like to receive a fair price adjustment for the job done and not feel raked over the coals by this manager.

Mr Tire, I called the Mr Tire on East St. Frederick, MD. Like everyone else in the world I’m struggling to survive. So I called and asked if they install customer supplied parts and I was told they do just no warranty. I said cool. how much for 4 tires, alignment and 2 outer tie rods. I was told the labor for the tie rods was $350, with installing my tires and alignment total would be $590. I work in the business and I live literally across the street from this facility and I asked why so much on the labor when mitchell on demand calls for 1.2hrs. When I questioned the gentleman he said because I’m bringing outside parts the labor is more. So your labor rate is $300/hr. I’ve read the reviews from that store and there is no wonder why they have bad reviews all the time. I know you don’t care about the little customers, but the little customers mean something as well.

Mr Tire, Told that my auto needed a costly repair that was not needed..I took my auto to Mr.Tire on Pulaski Hwy in Rosedale, Maryland for new tires. The mechanic said that he noticed the oil pan gasket leaking oil. I was charged $596.13 for that repair. Then he said that the valve cover gaskets were also leaking and was quoted $$584.79. Unknown to him, I had just had the valve cover and gaskets repolacd by Baltimore Motow Works about a year earlier. I declined the repair and took the auto back to BMW. They confirmed that there were no oil leaks on the valve cover or gaskets..Now I wonder if the oil pan gasket actually needed to be replaced or was I ripped off. Also, in going over the itemized bill I see a charge for $76.56 with no explanation.