Mr Tire Corporate Office Headquarters 

Mr. Tire, They could have killed me!! August 25th 2024. I brought my car in to the 4th st. Massillon, Ohio location to have both drive axles replaced and some other work done. They called later that day when the work was done and I picked up the car. Problem 1 was the price. Their labor rate is $168.00 per hour. But I bought the parts online and they were willing to put them in. But it gets much worse. After 6 days driving the car I noticed that whenever I hit small imperfections in the road the front end wanted to go left or right even though I was holding the wheel straight. That brings me to problem 2. I scheduled a wheel alignment at Midas and when they lifted the car, they found that the front end had loose parts And missing parts which could have caused a catastrophic accident. I’ve enclosed pictures. Midas said they couldn’t do the alignment and that it needed to go back to the people who did the work. So back to Mr. Tire I went and after having the car for two days, they repaired their huge mistake and through in a “free” alignment. But no matter what, plain and simple, they could have killed me and I want all my money back and for others to avoid this place at all cost.

Mr. Tire, bait and switch. I booked an online appointment when I showed up the tires were not available and I had to purchase more expensive tires. When I went to complain, the customer service rep wanted to “remote” into my computer to verify my appointment? He was angry that my computer was slow. I sent him a copy of my email but that wasn’t good enough. What an ordeal!

Never let Mr Tire do your shocks and struts. I took my car to them for shocks and struts. I had to take it back 5 times and still my car is awful. I feel totally ripped off and I am wondering if there is a single reputable car service business that exists.

I had an appointment to look at 2 rear tires for leaks. They did nothing for 2 hours. I called they said it was going into the bay now. 5 minutes later they called back and said it was ready. I asked how quickly. He said he didn’t see it go in. When I got there they had not done anything to the car. They lied. I told the manager I was going to report them. He laughed and said he was the owner.

My wife came in for an O2 sensor R&R at your Newport News, VA location. I fully understand there is a markup in any part, as I ran the Hilton Village Big Al’s Automotive location for a year, but over 300% markup on a part. this is ridiculous, and not customer-friendly. The part was a 17319 bosch O2 and can be purchased anywhere for under $80. Why would your company mark this up over 300% when everywhere else it is 67% up to 100% at the most? I sent her to you guys because we used you when our location wasn’t available, but this was just not right.