Reach Nebraska Furniture Mart Corporate Office 

Nebraska Furniture Mart, Employee Commendation. Good Day: I’m addressing this letter of appreciation for your employee’s handling of my recent purchase on April 5th, 2025. First, you must realize that I’m 69 ½ years young, having resided in the era of the Guttenberg Bible for much of my life on this third rock from the sun. Well, my sister, has been an employee of your company for many years. In the family circle, we title her the “IT guru”, because of her mastery of, yes, you guessed it – electronics. Back around 2009 or so, Following several treatment programs, the last being Lakewood Treatment Center (University Health), I have been clean and sober since 2017+! My friend, promised me that IF I can stay clean and sober for at least eight (8) years, she would assist me in obtaining my first ever PC. As you probably guessed, after a few years, the promise was forgotten about, but sobriety began to have its own rewards. On April 5th, I received a phone call from Marcia reminding me of the PC promise. Following a rather jarred memory, and before I could say hocus pocus, we were in the parking lot of Nebraska Furniture Mart (Kansas City, Kansas). Now here is where I would like to drop a few names. Justin Stearns is a good listener, professional, and excels in warm customer service (sales). Taking into the consideration my novice approach to PC’s, between he and my sister, I am now the proud owner of a Lenovo Desktop, Brother Printer, keyboard, and mouse (all wireless); and just for your enjoyment, know that this commendation is being done on the aforementioned items. But I digress, another person who came into my sphere was a young man by the name of Matthew Wever, sales manager who approved the purchase with humor and expertise. James Armitage, computer diagnostics specialist, waved his Harry Potter wand, cleaned up the merchandise and got it ready for me to bring home. Once at home, my sister went to work setting it up. I’m slowly moving into the 21st century, thanks to my sister and these fine gentlemen. Oh, and I almost forgot, because of my work at cleaning up and improving my credit score, I charged it all to my Nebraska Furniture Mart credit card. Again, I say, sobriety has its rewards! Well, that’s my commendation report. Though I will leave the rewards up to you, I believe they all deserve a raise, all-expense paid trip to the destination of their choice, peace on earth, and/or a puppy. But there is one last person I would like to mention. My sister was married to Sylvester Jackson, who I believe worked in the docking and receiving area. He passed away last year, and I am a witness that Nebraska Furniture Mart made its presence felt and greatly appreciated. Thank you all so very much!

Nebraska Furniture Mart, On 12/4/24, I purchased a large appliance at your store in The Colony, TX, and the in-store service was excellent—5 stars! However, the delivery on 12/6/24 was less positive. While the delivery team was friendly and efficient, I had an uncomfortable experience with one of the crew members making repeated personal comments about my appearance. The comments were highly inappropriate and made me very uncomfortable. Additionally, greasy handprints were left on my front door and the appliance, and the appliance was left unlevel with no attempt to address the issue. The delivery occurred in Plano, TX, around 4:00 PM. Since the appliance was defective and will be exchanged, I hope a different delivery crew is assigned for the next visit. This feedback is intended to make you aware of these issues and to improve future customer experiences. Thank you.