Shoe Palace’s headquarters contact and mailing address is 745 Jarvis Drive in Morgan Hill, California. The publicly listed Shoe Palace corporate contact and customer-service phone number is 1-888-772-5223. Shoe Palace does not currently publish a different executive-office switchboard for customer complaints.
Customers can also contact Shoe Palace by email at Cu*************@********ce.com. This guide provides the current Shoe Palace headquarters address, customer-service contacts, complaint-escalation steps, return and shipping guidance, ownership, leadership, careers information, and reader-review themes.
Shoe Palace Headquarters and Corporate Office Contact Information
- Company: Shoe Palace Corporation
- Shoe Palace Headquarters Contact Address: 745 Jarvis Drive, Morgan Hill, CA 95037, USA
- Shoe Palace Corporate Contact and Customer-Service Phone: 1-888-772-5223
- Customer-Service Email: Cu*************@********ce.com
- Published Customer-Service Hours: Monday–Friday, 9 a.m.–5 p.m. Pacific
- Official Contact Form: Contact Shoe Palace
- Official Website: www.shoepalace.com
- Store Locator: Find a Shoe Palace Store
- Online Returns: Shoe Palace Return Policy
- Careers: Shoe Palace Careers
- Parent Company: JD Sports Fashion plc
The toll-free number is the contact number published by Shoe Palace for customer assistance and general inquiries. Shoe Palace does not currently list a separate corporate-switchboard number for its Morgan Hill location.
Where Is Shoe Palace Headquarters?
Shoe Palace’s current official contact page lists the following mailing and shipping address:
Shoe Palace Corporation
745 Jarvis Drive
Morgan Hill, CA 95037
United States
Shoe Palace was founded in San Jose, California, in 1993. However, the company’s current published contact address is in Morgan Hill.
The Morgan Hill address is associated with Shoe Palace’s corporate contact, mailing, shipping, online returns, and distribution operations. It should not be treated as a public retail store or walk-in customer-service counter.
Customers should not mail merchandise to this address without following the official return instructions. Online returns must be addressed to the designated Shoe Palace Online Returns Processing department and include the required return form.
What Is the Shoe Palace Corporate Phone Number?
The publicly listed Shoe Palace corporate contact and customer-service number is 1-888-772-5223.
Shoe Palace publishes the number for customer assistance and general inquiries. A different executive-office or headquarters switchboard is not currently listed.
The number may be used for questions involving:
- Online orders
- Order status
- Shipping and tracking
- Online returns
- Damaged or incorrect merchandise
- Refund status
- Payment questions
- Store-contact information
- General company inquiries
- Escalation of an unresolved complaint
For an immediate problem at a physical Shoe Palace store, begin with the store manager or contact that store directly through the official location directory.
Is the JD Sports UK Address Shoe Palace Headquarters?
No. Hollinsbrook Way in Bury, England, is the registered corporate headquarters of Shoe Palace’s parent company, JD Sports Fashion plc.
It is not Shoe Palace’s U.S. customer-service, returns, mailing, or store-support address.
Shoe Palace customers in the United States should use:
Shoe Palace Corporation
745 Jarvis Drive
Morgan Hill, CA 95037
JD Sports’ UK headquarters may be relevant for parent-company, shareholder, or international corporate matters, but it should not replace Shoe Palace’s published U.S. contact information.
How to Contact Shoe Palace Customer Service
Shoe Palace publishes the following support routes:
- Phone: 1-888-772-5223
- Email: Cu*************@********ce.com
- Online Form: Shoe Palace Contact Us
- Published Hours: Monday–Friday, 9 a.m.–5 p.m. Pacific
Before contacting customer service, gather the order number, purchase date, product information, tracking number, return details, store location, and the resolution being requested.
How to Make a Complaint to Shoe Palace
- Determine whether the purchase was online or in a store. ShoePalace.com and retail-store purchases follow different return and support procedures.
- Contact the responsible store or department. Speak with the store manager for an in-store complaint or contact online customer service for a ShoePalace.com purchase.
- Keep proof of purchase. Save the receipt, order confirmation, payment record, shipping email, and tracking information.
- Explain the complaint clearly. Include the date, location, merchandise, employee or department contacted, and what happened.
- State the requested resolution. Explain whether you are seeking a refund, replacement, return authorization, shipping investigation, corrected order, or written response.
- Request a case or reference number. Save email threads, photographs, tracking records, names, and promised response dates.
- Request escalation when necessary. Ask whether the complaint can be reviewed by a customer-service supervisor, district manager, loss-prevention department, returns specialist, or another responsible manager.
- Contact the Morgan Hill office after documented efforts fail. Provide the previous support history rather than beginning the complaint again without context.
What to Include in a Shoe Palace Complaint
- The purchase date
- The store location or website order channel
- The receipt or order number
- The product name, size, colour, and style number
- The amount paid
- The delivery or return tracking number
- A factual timeline
- The departments or managers already contacted
- Photographs of damage or incorrect merchandise
- The exact resolution requested
Do not include full payment-card numbers, account passwords, bank details, or unnecessary personal information.
Shoe Palace Store Complaints
Complaints involving a retail location should normally begin with the store manager.
Store complaints may involve:
- Employee or manager conduct
- Return or exchange decisions
- Displayed pricing
- Release-day procedures
- Product availability
- Store cleanliness
- Accessibility
- Checkout problems
- Merchandise condition
- Pickup orders
- Promotional offers
Use the official Shoe Palace Store Locator to find the location’s address, telephone number, and operating hours.
If the store manager does not resolve the problem, contact Shoe Palace customer service and identify the exact store, date, approximate time, and response received.
Shoe Palace Online Return Policy
Shoe Palace currently accepts eligible online returns within 30 days, subject to its published conditions.
Returned merchandise must generally be:
- Unworn
- Unwashed
- Undamaged
- In its original condition
- Returned with undamaged product packaging
Shoes should be placed inside a separate shipping package so labels, tape, or shipping damage do not affect the original shoe box.
Online purchases made through ShoePalace.com must be returned through the online return process. They cannot simply be returned to a Shoe Palace retail store.
Shoe Palace Return Fees
Shoe Palace’s current online return policy lists the following restocking fees:
- Regular Merchandise: $6.99 per returned item
- New Release Merchandise: $15 per returned item
- Limit One Per Customer Merchandise: $15 per returned item
Original shipping charges are not refundable. The customer is also responsible for the cost and safe delivery of the return shipment.
Use a trackable shipping method and retain the receipt and tracking number until the refund has been completed.
Does Shoe Palace Offer Exchanges?
Shoe Palace states that it has not offered online exchanges since February 2025.
A customer who wants another size, colour, or product must ordinarily return the eligible merchandise and place a separate order.
Because inventory and pricing can change, confirm that the replacement item is available before returning limited or difficult-to-find merchandise.
How to Mail a Shoe Palace Online Return
The current online return address is:
Shoe Palace Corporation
Attn: SP Online Returns Processing
745 Jarvis Drive
Morgan Hill, CA 95037
Customers should print and complete the official return form and include it inside the package.
Do not attach labels directly to a shoe box. Package the shoe box inside another shipping container.
In-Store Shoe Palace Returns
Merchandise bought at a physical Shoe Palace store must be returned or exchanged according to the store’s applicable in-store policies and procedures.
The online return policy does not guarantee that every physical-store purchase qualifies for the same deadline, refund method, or return option.
For an in-store return:
- Take the merchandise to the original store when possible.
- Bring the receipt.
- Bring the original packaging and tags.
- Keep the product unworn and undamaged.
- Ask the manager to explain the applicable store policy.
- Request written clarification if the return is denied.
- Contact corporate customer service if the policy is applied inconsistently or is not explained.
Damaged, Defective, or Incorrect Shoe Palace Orders
Customers who receive the wrong product or merchandise that is defective or damaged should contact Shoe Palace customer service promptly.
Shoe Palace asks customers to send clear photographs showing:
- The item received
- The damage or defect
- The product label or style information
- The packaging
- Any mismatch between the order and shipment
The current policy tells customers to contact customer service within 10–15 business days after receiving an incorrect or defective item.
Do not wear, wash, alter, or discard the product until Shoe Palace provides instructions.
Shoe Palace Refund Status
After Shoe Palace receives a mailed online return, the merchandise is inspected for condition and packaging.
If the return passes inspection, the refund is issued to the original payment method, less applicable restocking fees and nonrefundable shipping charges.
The bank, card issuer, or payment provider may require additional time to display the refund.
When requesting a refund update, provide:
- The original order number
- The return tracking number
- The delivery date shown by the carrier
- The merchandise returned
- The payment method
- Previous customer-service correspondence
Lost or Missing Shoe Palace Packages
Shoe Palace sends tracking information after an online order ships. Orders may be divided into multiple shipments, so verify whether all packages have been dispatched before reporting missing merchandise.
For a lost shipment:
- Check the tracking status.
- Confirm the shipping address.
- Check with household members, neighbours, mailrooms, and package lockers.
- Contact the carrier when appropriate.
- Contact Shoe Palace customer service within 14 days of receiving the tracking information.
- Ask for assistance filing a carrier claim.
- Save the claim number and investigation timeline.
Shoe Palace’s published policy states that carrier investigations may take up to 30 business days and can take longer during the holiday season.
Shoe Palace Payment and Buy-Now-Pay-Later Complaints
Shoe Palace accepts several payment options, including services such as Affirm, Afterpay, Klarna, and Zip.
Shoe Palace and the payment provider may handle different parts of a complaint.
Contact Shoe Palace when the issue involves:
- An incorrect order total
- A cancelled order
- A returned product
- A refund Shoe Palace has not issued
- Missing or damaged merchandise
- A shipping problem
Contact the financing or payment provider when the issue involves:
- Payment schedules
- Account access
- Credit decisions
- Interest or fees
- A refund Shoe Palace issued that is not reflected in the payment account
Shoe Palace Privacy Requests
Shoe Palace provides online forms for customers who want to exercise privacy rights, limit certain uses of personal information, or opt out of certain sales or sharing.
The company’s privacy policy also directs users to 1-888-772-5223 for privacy-related questions and requests.
Privacy issues may involve:
- Access to personal information
- Correction of personal information
- Deletion requests
- Marketing preferences
- Online tracking
- Requests to limit use of sensitive information
- Requests not to sell or share information
The privacy process should not be used solely to request a merchandise refund or shipping update.
Shoe Palace Human Resources and Careers
Shoe Palace does not currently publish a general Human Resources telephone number for all applicants, current employees, former employees, payroll questions, benefits, or employment verification.
Applicants should use the official Shoe Palace Careers page. The application link directs applicants to the JD Group North America employment system.
Current employees should ordinarily use:
- Their store manager
- Their district or regional manager
- Their local Human Resources contact
- The employee portal
- The payroll or benefits administrator
- Contact information in their employment documents
The customer-service number should not be described as a dedicated Shoe Palace HR phone number.
Do not publish employee identification numbers, payroll statements, tax documents, Social Security numbers, schedules, medical-leave records, or private accusations against individual employees.
Who Owns Shoe Palace?
Shoe Palace Corporation is part of JD Sports Fashion plc, a publicly traded international sports-fashion retailer headquartered in Bury, England.
JD acquired Shoe Palace Corporation and Nice Kicks in December 2020 through its U.S. holding-company structure.
Shoe Palace remains a distinct retail brand within JD’s North American business. It should not be confused with JD Sports, Finish Line, DTLR, Hibbett, or other JD Group store brands, even though the businesses may share ownership, technology, logistics, or other support functions.
Who Is the CEO of Shoe Palace?
George Mersho, one of Shoe Palace’s original founders, is identified by JD Sports Fashion plc as President and CEO of US City Specialist.
This JD Group business-unit role is associated with Shoe Palace’s operations and expansion.
Régis Schultz is Chief Executive Officer of parent company JD Sports Fashion plc.
Executive titles and responsibilities can change. Confirm current leadership through JD Sports Fashion’s official corporate information when needed for business, legal, investor, or employment purposes.
About Shoe Palace
Shoe Palace was founded by the Mersho family in San Jose, California, in 1993.
The company grew from a single retail location into a major athletic-footwear, streetwear, and lifestyle retailer. JD Sports’ current corporate reporting describes Shoe Palace as an approximately 170-store chain.
Shoe Palace sells products from brands including Nike, Jordan, adidas, New Balance, Converse, Vans, UGG, Birkenstock, and other athletic and fashion labels.
Its current store directory lists locations in:
- Arizona
- California
- Colorado
- Florida
- Hawaii
- Kansas
- Missouri
- Nevada
- New Mexico
- Oklahoma
- Texas
- Washington
Shoe Palace Reviews, Complaints, and Customer Feedback
One reader review is currently visible on this CorporateOfficeHeadquarters.com page.
The customer reported purchasing Jordan sneakers from a San Antonio store and attempting to return them the next day with the receipt. According to the review, the manager declined to process the return at that time and instructed the customer to return on a later day.
No clear positive-review pattern or meaningful aggregate rating is currently visible.
This is one customer’s account and does not establish how every Shoe Palace store handles returns. Physical-store purchases are subject to the applicable in-store procedures, which may differ from the published ShoePalace.com return policy.
Shoe Palace Competitors and Related Corporate Offices
Shoe Palace competes with athletic-footwear, sneaker, streetwear, and sports-fashion retailers. Related corporate-office pages include:
- Foot Locker Corporate Office
- Champs Sports Corporate Office
- Nike Corporate Office
- New Balance Corporate Office
- Adidas Corporate Office
Official Shoe Palace and JD Sports Resources
- Shoe Palace Official Website
- Shoe Palace Contact Page
- Shoe Palace Store Locator
- Shoe Palace Online Return Policy
- Shoe Palace Shipping Policy
- Shoe Palace Careers
- Shoe Palace Privacy Policy
- Shoe Palace Terms and Conditions
- JD Sports Fashion Corporate Website
- JD Sports Complementary Retail Brands
- JD Sports Investor Relations
Frequently Asked Questions About Shoe Palace Headquarters
Where is Shoe Palace headquarters?
Shoe Palace’s official corporate mailing and shipping address is 745 Jarvis Drive, Morgan Hill, CA 95037.
Was Shoe Palace founded in San Jose?
Yes. Shoe Palace was founded in San Jose, California, in 1993. Its current published corporate contact address is in Morgan Hill.
What is the Shoe Palace corporate phone number?
Shoe Palace publishes 1-888-772-5223 as its customer-service and general contact number. A different headquarters switchboard is not currently listed.
What are Shoe Palace customer-service hours?
Shoe Palace currently lists customer-service hours as Monday through Friday, 9 a.m.–5 p.m. Pacific.
What is the Shoe Palace customer-service email?
The official customer-service email is Cu*************@********ce.com.
Can I return a ShoePalace.com order to a store?
No. Shoe Palace states that online purchases must be returned through the online return process.
How long do I have to return an online Shoe Palace order?
Eligible online merchandise is generally accepted within 30 days, subject to product-condition, packaging, fee, and other policy requirements.
Does Shoe Palace charge a return fee?
Yes. The current online policy lists a $6.99 restocking fee for regular merchandise and a $15 fee for New Release and Limit One Per Customer items.
Does Shoe Palace offer online exchanges?
No. Shoe Palace states that it has not offered online exchanges since February 2025.
How do I complain about a Shoe Palace store?
Speak with the store manager first. If the complaint remains unresolved, contact Shoe Palace at 1-888-772-5223 or Cu*************@********ce.com and identify the store involved.
How do I report a missing package?
Check the tracking information and contact Shoe Palace customer service within 14 days of receiving the tracking details so the company can assist with a carrier claim.
What is the Shoe Palace HR phone number?
Shoe Palace does not publish a general Human Resources telephone number. Applicants should use the official careers page. Current employees should use their manager, HR contact, or internal employee resources.
Who owns Shoe Palace?
Shoe Palace Corporation is part of JD Sports Fashion plc.
Who is the CEO of Shoe Palace?
JD Sports Fashion’s 2026 corporate reporting identifies Shoe Palace co-founder George Mersho as President and CEO of US City Specialist. Régis Schultz is CEO of parent JD Sports Fashion plc.
Is the JD Sports UK address the Shoe Palace return address?
No. Shoe Palace online returns are processed at 745 Jarvis Drive in Morgan Hill, California, under the published return instructions.
Can I visit the Morgan Hill office for customer service?
The Morgan Hill address should not be treated as a walk-in retail or customer-service location. Contact Shoe Palace before visiting or sending merchandise.
Can CorporateOfficeHeadquarters.com resolve a Shoe Palace complaint?
No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access orders, issue refunds, authorise returns, locate packages, change employment records, or require Shoe Palace to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent corporate-office and complaint information to help consumers distinguish headquarters contacts from stores, online customer service, return-processing departments, delivery carriers, payment providers, Human Resources, and parent companies.
Corporate addresses, telephone numbers, executives, return fees, shipping procedures, store locations, and ownership information can change. Confirm time-sensitive details through Shoe Palace and JD Sports Fashion before sending merchandise, employment documents, personal information, or payments.
Page Update Note
Last Updated: July 21, 2026
This Shoe Palace page was substantially rebuilt to identify the Morgan Hill corporate contact address, remove the JD Sports UK address from the U.S. contact list, distinguish the customer-service number from an unverified executive switchboard, update returns and shipping guidance, clarify JD Sports ownership, add current leadership and HR information, preserve and optimise the existing image, summarise the visible reader complaint, and target current headquarters search queries.
Share Your Shoe Palace Experience
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Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by Shoe Palace Corporation, JD Sports Fashion plc, Genesis Holdings Inc., Nice Kicks, Finish Line, DTLR, Hibbett, any Shoe Palace store, delivery carrier, payment provider, or related organisation.
Corporate addresses, telephone numbers, executive roles, ownership, store locations, return rules, fees, shipping procedures, and employment contacts may change. This page does not provide legal, employment, financial, privacy, shipping, or consumer-rights advice.