Reach NTB Corporate Office Headquarters 

NTB, Heated tie rods to straighten. After replacing two tires, I took my car to NTB New Martinsville WV for an alignment. After the alignment was completed a service tech met me at my car to tell me that he had heated the tie rod to straighten it and that he had to over correct the alignment to accommodate this problem. This did not sound right to me so I asked my long time mechanic about it. He explained to me that no part of the steering system can be heated as it weakens the metal. Therefore, I had to replace the tie rods. I have tried several ways to contact NTB Corporate Office without success. I feel that NTB should be responsible for the cost of the new tie rods. Had they not been replaced they could have very well been liable for an accident or worse.

NTB, Tire Purchase and Installation 2014 Silverado HD Diesel. My wife and her sister were to take a trip of around 4,500 miles, going from Carrollton, TX to Marion, IL where there was to hook up a trailer of household items, drive to Dove Creek, CO. Empty and leave the trailer, drive to Yuma, AZ and the drive back Carrollton, TX. Since, they were driving alone, I decided to put new tires on the truck for the safe drive. On Thursday the 17th, I stop at NTB store #5/4440 located on Trinity Mill Rd and Old Denton in Carrollton, TX. After telling what I wanted, the service advisor Justin came out, looked at the tires and noted down tire size that were on the truck and other specification, and further showed me various manufacturers tire option. He recommended Michelin and since I had good experience on the current Michelin tires on the truck, I agreed and ask him to move forward. He told me the store does not have in stock but can bring over from another store later in the day or next day. I told him, that’s fine, paid $25 deposit and left. The next morning, I called at 10:00 AM and ask if the tires came in. He said yes, and that the ramp is empty and if I can over, he will have me out in an hour. Right away, I drove there around 10:15 AM and ask him to show me the tires. I notice they didn’t look the same that were on my truck. I ask and he said they are the correct tire, and he said they are the same exact tire that are currently on my truck. About 12:15 PM, he said the truck is almost ready and to pay up. I did, and we walk out and notice low air pressure on each tire. When I mentioned, he said they are going to move truck to where the check pressure for customers and get it aired. I was surprised to hear this. Usually, the tire is air pressure up during mounting). I told me the please air 65 PSI in the front and 70 PSI in the back. The tire tech said, the manufacture only recommends up to 50 PSI. I said, then there is something wrong because my tires that just came of the truck always were at 65/70. I told to look at the tires just came off and found to be LT with 80 PSI. Another service advisor came out, looked at and said they were wrong tires. I also noticed that each tire rim had two or three weights which I never had seen before. I always get my tires rotatde and balanced every 5,000 miles and never saw so many weights on rims. Of course, I was a little upset being after there almost two hours and now this. Anyway, I ask to put my old tires back. The service advisor said that he found the correct size Michelin LT Platinum at Irving store. Its only 11 miles and if I want to drive there, and they will exchange it. I laugh but then agree to leave the truck provided they have someone bring the tires and truck ready by 3:00 PM. Upon confirming, I drove home in Uber. I came back at 2:55 PM and the truck was not ready. He told me another 20 to 25 minutes. I drove off and return at 4:00 PM. Picked up the truck and while driving home, it just did not drive smooth. I felt that something is wrong, which may have to do with balancing of the tires either the second time or may not have balance the second time. Next morning, I decided to drive the truck about 15 to 20 miles on highway before the girls take off Tuesday. Sure enough, it drove rough, so I stopped by at another store nearby in the Colony store# 5/4516. William and Jereny greeted me. I explain them and they came and look at the truck tires and noted weights on tire rims. They agreed to have their tire tech look it over. After about an hour later, he came and told that all 4 tires were out of balance. He noted on store order # 9223. LF 4.25 in 1.25 out, RF 8.50 in, LR 6.5 out, RR 1.25 in. When I came out and looked at the tires, all weights were out and a small weight LR. I offered to pay, but the professional staff refuse. Great guys and while I was sitting there for an hour, there professionalism and service goes beyond call of duty. I drove off for another 15 miles and the truck drove smooth as ever. I then stop by Trinty store to tell him and there no apology. In fact, Justin told me that he will have DM call me. A week later no call, so I decided to report to corporate.

One last thing happen was, that on their way an hour before reaching Hot Springs, AR, they told me that LF low pressure light came on. They drove to Hot Spring Tire shop, and the tire shop took off the tire to check and found the value had a small leak. The shop fixed the value and finally they made it to Marion, IL. Hope the rest of the trip is safe. I hope there won’t be any further issue, but if a tire or tires start wearing off due or improper mounting and installation within near future, I will be in contact for such issue.

Appreciate and thank you.

NTB, Finally came across honest people. I went to the NTB on 8271 Warren H Abernathy Hwy, Spartanburg (Abernathy hwy), SC 29301 Saturday, Sept. 7. Thought I needed new brakes and was NOT looking forward to dishing out the money but it’s part of owning a car we have to face. While waiting I noticed the mechanics checking my brakes out and thought “oh no here it goes”. Just waiting for one of the mechanics to come in and say, “ma’am all your wheels need brakes, rotors, and we found something else”. Low and behold Gao came to me and said you don’t need any brakes. The mechanics checked and you have at least 50% left. I was floored. I ended up getting the wheels rotated and balanced since I purchased my tires here. I asked how much I owe, and she said nothing, your good to go. Being a single female, I can’t tell you how good that made me feel because we are constantly being taken advantage whether it be home improvements, shopping, car repairs, etc. Your mechanics Joey and Vlad along with Gao deserve a Huge thumbs up! This is what keeps customers coming back.

My husband and I were visiting the grandchildren in Clover SC. My husband is a 73 year old Vietnam Veteran. I am 69 yrs. We noticed the tire showing 10 lbs under pressure. I went into NTB. I told Ty (employee) my problem. He said, “you don’t have a problem”. The staff repaired the tire, did not charge us. We are extremely happy. I will tell everyone about your “ Great Customer Service “. I also called and spoke with one Ashley, who said she will write an email to the Manager over that area informing him about the compliment. I asked for the Manager’s name, but she would give it to me. Thanks NTB

Went in on Tuesday 1/2/24 to get 4 new tires; 1st they broke 2 stem studs which then went to 3 more. I was then told I could drive the vehicle home & bring it back Wednesday for the repairs to be done; NOT I’ll leave it here for you to repair the studs & pick it up when it’s completed. Thursday, I came to pick up my vehicle after a call saying it’s done I waited another 30-45mins. I finally get into the vehicle & it’s hard to drive like I’m forcing it to move; this is not how it was driving when I brought it in. The mgr. George Glasco meets me at the door to blow more of the same smoke up my blank that he’s been giving me since Tuesday. I get my mechanic (30 + years certified Honda) on the phone. A brief conversation with Mr. Glasco & my mechanic tells him exactly what the problem is & exactly what they did incorrectly. He advised me to bring my vehicle to the dealership. Mr. Glasco charged me another $257.00 to “fix ” their mistake. My mechanic was so upset when he saw the shitty work done. I wish they would have been truthful up front & said they couldn’t do the work then to make it worse & cost me more $. This all started because they stripped the stud stems & then didn’t have the equipment & didn’t know how to correct the problem. I’ve included a few pics. NTB you need to hire experienced technicians & managers who know what they are doing because clearly, the only thing Mr. Glasco knows is how to sell bullshit to his customers.