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NTB, Heated tie rods to straighten. After replacing two tires, I took my car to NTB New Martinsville WV for an alignment. After the alignment was completed a service tech met me at my car to tell me that he had heated the tie rod to straighten it and that he had to over correct the alignment to accommodate this problem. This did not sound right to me so I asked my long time mechanic about it. He explained to me that no part of the steering system can be heated as it weakens the metal. Therefore, I had to replace the tie rods. I have tried several ways to contact NTB Corporate Office without success. I feel that NTB should be responsible for the cost of the new tie rods. Had they not been replaced they could have very well been liable for an accident or worse.

NTB, Tire Purchase and Installation 2014 Silverado HD Diesel. My wife and her sister were to take a trip of around 4,500 miles, going from Carrollton, TX to Marion, IL where there was to hook up a trailer of household items, drive to Dove Creek, CO. Empty and leave the trailer, drive to Yuma, AZ and the drive back Carrollton, TX. Since, they were driving alone, I decided to put new tires on the truck for the safe drive. On Thursday the 17th, I stop at NTB store #5/4440 located on Trinity Mill Rd and Old Denton in Carrollton, TX. After telling what I wanted, the service advisor Justin came out, looked at the tires and noted down tire size that were on the truck and other specification, and further showed me various manufacturers tire option. He recommended Michelin and since I had good experience on the current Michelin tires on the truck, I agreed and ask him to move forward. He told me the store does not have in stock but can bring over from another store later in the day or next day. I told him, that’s fine, paid $25 deposit and left. The next morning, I called at 10:00 AM and ask if the tires came in. He said yes, and that the ramp is empty and if I can over, he will have me out in an hour. Right away, I drove there around 10:15 AM and ask him to show me the tires. I notice they didn’t look the same that were on my truck. I ask and he said they are the correct tire, and he said they are the same exact tire that are currently on my truck. About 12:15 PM, he said the truck is almost ready and to pay up. I did, and we walk out and notice low air pressure on each tire. When I mentioned, he said they are going to move truck to where the check pressure for customers and get it aired. I was surprised to hear this. Usually, the tire is air pressure up during mounting). I told me the please air 65 PSI in the front and 70 PSI in the back. The tire tech said, the manufacture only recommends up to 50 PSI. I said, then there is something wrong because my tires that just came of the truck always were at 65/70. I told to look at the tires just came off and found to be LT with 80 PSI. Another service advisor came out, looked at and said they were wrong tires. I also noticed that each tire rim had two or three weights which I never had seen before. I always get my tires rotatde and balanced every 5,000 miles and never saw so many weights on rims. Of course, I was a little upset being after there almost two hours and now this. Anyway, I ask to put my old tires back. The service advisor said that he found the correct size Michelin LT Platinum at Irving store. Its only 11 miles and if I want to drive there, and they will exchange it. I laugh but then agree to leave the truck provided they have someone bring the tires and truck ready by 3:00 PM. Upon confirming, I drove home in Uber. I came back at 2:55 PM and the truck was not ready. He told me another 20 to 25 minutes. I drove off and return at 4:00 PM. Picked up the truck and while driving home, it just did not drive smooth. I felt that something is wrong, which may have to do with balancing of the tires either the second time or may not have balance the second time. Next morning, I decided to drive the truck about 15 to 20 miles on highway before the girls take off Tuesday. Sure enough, it drove rough, so I stopped by at another store nearby in the Colony store# 5/4516. William and Jereny greeted me. I explain them and they came and look at the truck tires and noted weights on tire rims. They agreed to have their tire tech look it over. After about an hour later, he came and told that all 4 tires were out of balance. He noted on store order # 9223. LF 4.25 in 1.25 out, RF 8.50 in, LR 6.5 out, RR 1.25 in. When I came out and looked at the tires, all weights were out and a small weight LR. I offered to pay, but the professional staff refuse. Great guys and while I was sitting there for an hour, there professionalism and service goes beyond call of duty. I drove off for another 15 miles and the truck drove smooth as ever. I then stop by Trinty store to tell him and there no apology. In fact, Justin told me that he will have DM call me. A week later no call, so I decided to report to corporate.

One last thing happen was, that on their way an hour before reaching Hot Springs, AR, they told me that LF low pressure light came on. They drove to Hot Spring Tire shop, and the tire shop took off the tire to check and found the value had a small leak. The shop fixed the value and finally they made it to Marion, IL. Hope the rest of the trip is safe. I hope there won’t be any further issue, but if a tire or tires start wearing off due or improper mounting and installation within near future, I will be in contact for such issue.

Appreciate and thank you.

NTB, Do not trust the tire selection feature on website. I have a 2021 Toyota RAV 4 FWD LXE. I entered that information on your website to get new tires. Since NTB are the tire experts, I let you give me a selection of tires that would fit. I chose a set of Goodyear tires, made an appointment for 4 days later and paid a $25 deposit for the appointment. I work 2 jobs and have very little free time so figured this would be the most efficient. I went to the location at 1025 E. Trinity Mills Rd. Carrollton, Tx. I was told the tires I was told would fit my car…actually they don’t, in fact they were 2 inches short. Your system picked 17″, not the 19″ that comes with the LXE trim on that vehicle. Again, NTB being the experts, I trusted you would know that. We found a set that were in stock and chose them instead. After waiting an additional 20 minutes, I was told that it was too close to close for the tires to be put on. I told them that would not work as I needed my car to work later that night and at 6am the next day. I am in the process of getting my deposit refunded and I will be going to Discount Tire. It might seem like a small thing but you might want to be sure you are telling people the proper tire to get. Not everyone knows about tires or their tire size and they need the help you provide, but it’s inaccurate information. Of course, the first thing the manager said when I told them NTB told me to get the wrong tire is, “well, that’s not us, that’s corporate”, and he’s right. From the customer’s perspective though it’s all the same, I got terrible service from NTB, it doesn’t matter where it originated. You are costing your local stores customers in a VERY competitive business. This incompetence cost this local store not only my business, but my wife’s and my son’s. What if I were to tell others not to go there and not to trust NTB because they can’t even get tire sizing right? One basic but very important mistake just this store and NTB thousands, but it also made Discount Tire thousands. A reponse (although not expected), would be appreciated.

NTB, Incompetent beyond description – you have been warned! Took my car in for a front end alignment and rotation. The cross threaded two wheel locks and tighten all my lug nuts so tight I had to use a breaker bar to loosen them. 2 I could not get off and had to take it back to have them take them off. The manager ( which was new) told me it was unbelievable they tighten them that bad. The front end alignment ruined the front tires so bad the cord was shown after 6 moths of driving less than a 1000 miles……I will never use this company again…..they are worse than Discount Tire and that’s saying something. Did they offer to compensate me for my troubles and damage…heck no. Absolutely the worst…..

NTB, NTB forgot to re-install one of my locking wheel lugs. After I got 4 new tires from NTB, my Lexus Service Dealer reported that one of the locking wheel nuts was missing but they could replace it for $110. I went back to the NTB store and told them. I thought they might want to be aware of a lapse in their service. Instead of an apology, they said they didn’t understand why I didn’t check all my wheel lugs everyday when I got in the car so I knew when the (locking) nut was missing. I’m not looking for anything from NTB. But what I got was an understanding of how NTB holds its customers in contempt as soon as they get their money. NTB has A Lot to learn from Home Depot and Lowes.