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  • Panera Bread Corporate Office: Headquarters, Address and Phone Number

Panera Bread Corporate Office: Headquarters, Address and Phone Number 

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Customers may search for the Panera Bread corporate office, Panera headquarters, corporate phone number, Customer Care, complaint department, online-order support, MyPanera assistance, Unlimited Sip Club cancellation, catering help, gift-card support or an escalation route for an unresolved bakery-café complaint.

This page provides Panera Bread headquarters information, verified corporate and customer-care contacts, restaurant complaint guidance, online-order and delivery assistance, Unlimited Sip Club and MyPanera support, gift-card and catering information, ownership and leadership details, current reader-review themes, related corporate office pages and answers to frequently asked questions.

Panera Bread Corporate Office and Headquarters Contact Information

  • Brand: Panera Bread
  • Operating Company: Panera, LLC
  • Parent Company: Panera Brands Inc.
  • Ownership: Privately held by JAB Holding Company
  • Panera Bread Headquarters Address: 1400 South Highway Drive, Suite 100, Fenton, MO 63026
  • Panera Corporate Phone Number: 1-314-984-1000
  • Panera Customer Care Phone Number: 1-855-372-6372
  • Customer Care Hours: Monday–Saturday, 7 a.m.–7 p.m. Central
  • Immediate Restaurant or Active-Order Issue: Contact the bakery-café involved
  • Catering Website Assistance: 1-855-872-6372
  • Gift-Card Balance and Stolen-Card Support: 1-877-218-5366
  • Chief Executive Officer: Paul Carbone
  • Chief Financial Officer: Earl Ellis
  • Chief People Officer: Alycia Gonzalez
  • Business Type: Privately held bakery-café and fast-casual restaurant company
  • Official Website: PaneraBread.com
  • Panera Guest Care: Contact Panera Guest Care
  • Customer Service and Feedback: Panera Customer Service and Feedback
  • Bakery-Café Locator: Find a Panera Bread location
Panera Bread corporate office and headquarters in Fenton, Missouri
Panera Bread and Panera Brands operate their corporate support center on South Highway Drive in Fenton, Missouri.

The Fenton support center assists Panera Bread and Panera Brands with executive leadership, finance, legal affairs, marketing, digital ordering, technology, restaurant operations, franchise support, Human Resources, development, supply chain, communications and other companywide functions.

For a same-day order, food-quality problem, incorrect item, missing product, restaurant condition, catering delivery or employee interaction, contact the bakery-café first. The local restaurant has the best opportunity to inspect the food, correct an active order or provide an immediate response.

Where Is Panera Bread Headquarters?

Panera Bread headquarters is located at 1400 South Highway Drive, Suite 100, Fenton, MO 63026.

People searching for Panera headquarters, Panera Bread headquarters, Panera corporate office, Panera HQ, Panera corporate address or Panera headquarters Fenton Missouri are generally looking for this location.

The Panera corporate office phone number is 1-314-984-1000.

Panera Bread Corporate Phone Number

The Panera Bread corporate office phone number is 1-314-984-1000.

This number is associated with Panera’s corporate and legal office. It is not the primary number for ordinary restaurant complaints, online orders, MyPanera, Unlimited Sip Club, gift cards or catering assistance.

For most consumer concerns, call Panera Customer Care at 1-855-372-6372.

Panera Bread Customer-Service Phone Number

The verified Panera Customer Care number is 1-855-3-PANERA, or 1-855-372-6372.

Phone support is currently available Monday through Saturday from 7 a.m. to 7 p.m. Central.

Panera Customer Care can help route concerns involving:

  • Restaurant feedback and complaints
  • Online orders
  • Rapid Pick-Up
  • Curbside pickup
  • Delivery
  • MyPanera accounts
  • Missing visits or rewards
  • Unlimited Sip Club
  • Gift cards
  • Catering
  • Website and app problems
  • Unresolved restaurant-management concerns

How to File a Complaint With Panera Bread

  1. Contact the bakery-café promptly. Restaurant management may be able to replace food, provide a missing item, correct an order or review a same-day charge.
  2. Ask for the manager on duty. Explain what happened and the resolution requested.
  3. Keep the receipt. Save the bakery-café, date, time, order number, items and amount paid.
  4. Document the problem. Take photographs of incorrect food, damaged packaging, spills or restaurant conditions when appropriate.
  5. Submit feedback through Guest Care. Include the bakery-café and complete transaction details.
  6. Call Customer Care. Use 1-855-372-6372 if additional assistance is needed.
  7. Save the response. Keep the case number, representative’s name, submission date and promised follow-up.
  8. Contact the responsible outside company when applicable. A delivery platform, payment provider, gift-card administrator or franchise operator may control part of the transaction.

A useful complaint is concise and chronological. Explain what was ordered, what went wrong, how the bakery-café responded, what remains unresolved and the specific correction requested.

What to Have Before Contacting Panera Corporate Office

  • Bakery-café street address, city and state
  • Café number when shown on the receipt
  • Date and approximate time
  • Order or confirmation number
  • Items and quantities ordered
  • Items and quantities received
  • Purchase total
  • Dine-in, drive-thru, pickup, curbside or delivery method
  • Ordering website, app or delivery provider
  • Manager’s name or position
  • Photographs or screenshots
  • Previous Guest Care case number
  • The specific resolution requested

Do not send full payment-card numbers, account passwords, gift-card PINs, private medical documents or unnecessary personal information.

Panera Restaurant Complaints

Reasons customers may contact Panera restaurant management or Customer Care include:

  • Missing ingredients or menu items
  • Incorrect sandwiches, salads, soups or beverages
  • Food-temperature or freshness concerns
  • Long waits
  • Online orders not ready
  • Dirty tables, seating areas or restrooms
  • Employee or manager conduct
  • Incorrect charges
  • Coupon or promotional problems
  • Unavailable menu items
  • Delivery or catering problems
  • Refund disagreements

Report an order error while the bakery-café still has an opportunity to inspect and correct it. Keep the receipt and food long enough to document the issue when safe and reasonable.

Panera Cleanliness Complaints

Cleanliness concerns may involve:

  • Dirty tables or seating
  • Uncleared dishes
  • Restroom conditions
  • Overflowing trash
  • Sticky floors
  • Food-preparation areas visible to guests
  • Outdoor dining areas

Report an active condition to the manager so the bakery-café can inspect and correct it. When escalating, identify the exact location, date, time, area affected and whether management responded.

Serious sanitation or food-safety concerns may also be reported to the appropriate local health department.

Panera Missing or Incorrect Ingredient Complaints

An order complaint may involve missing chicken, fruit, dressing, cheese, bread, side items, beverages or other expected ingredients.

To report the issue:

  1. Compare the food with the receipt and menu description.
  2. Photograph the item when appropriate.
  3. Contact the bakery-café promptly.
  4. Ask for a correction, replacement or refund review.
  5. Escalate through Guest Care if the response is inadequate.

Guests who make health-sensitive decisions based on an order should verify the food before consuming it whenever practical. For a medical concern or reaction, contact an appropriate healthcare professional.

Panera Online-Ordering Complaints

Online-order problems may involve:

  • Wrong bakery-café selected
  • Missing confirmation email
  • Duplicate order
  • Incorrect pickup time
  • Order not appearing in the account
  • Unavailable ingredient
  • Payment error
  • Reward or promo code not applying
  • MyPanera login problem
  • Order marked complete before it is ready

For an active order, call the fulfilling bakery-café rather than waiting only for a corporate response. The restaurant can confirm whether the order was received and whether it can still be modified or cancelled.

Panera Rapid Pick-Up and Curbside Complaints

Rapid Pick-Up allows guests to order online or through the app and collect the marked order at the selected bakery-café. Curbside availability and minimum-order requirements can vary.

Common complaints include:

  • Order not placed on the pickup shelf
  • Wrong name or order
  • Missing beverages or sides
  • Order prepared too early or too late
  • Curbside instructions not followed
  • Difficulty finding the order
  • Food becoming cold while waiting

Contact the bakery-café immediately and keep the confirmation, selected pickup time and actual collection time.

Panera Delivery Complaints

The correct support route depends on how the delivery was placed.

  • Panera website or app: Contact the fulfilling bakery-café and Panera Guest Care.
  • Third-party delivery platform: Contact the platform for driver, delivery, app or payment concerns.
  • Food-preparation issue: Contact Panera even when another company delivered the order.
  • Missing or damaged order: Contact both companies when responsibility is unclear.

Keep the order confirmation, delivery time, photographs, packaging and support messages.

Spilled, Opened or Damaged Panera Orders

Report spilled soup, leaking containers, open beverages, torn packaging, crushed food or another damaged delivery promptly.

  1. Photograph the bag and affected items.
  2. Do not consume an item that appears opened, contaminated or unsafe.
  3. Call the bakery-café.
  4. Contact the delivery provider when it supplied the driver.
  5. Request a replacement, refund review or other appropriate correction.
  6. Save the support response and case information.

How to Request a Panera Refund

Begin with the bakery-café or company that processed the payment.

  1. Contact the bakery-café promptly.
  2. Provide the receipt or order number.
  3. Identify the missing, incorrect or disputed item.
  4. Ask whether the restaurant can replace the food, correct the charge or review a refund.
  5. Request confirmation of an approved adjustment.
  6. Escalate through Guest Care if the matter remains unresolved.

Contacting the corporate office does not guarantee a refund, replacement, coupon, gift card or MyPanera reward.

A pending authorization may differ from a completed charge. Ask Panera and the card issuer whether the transaction is pending, posted, reversed or refunded.

Panera Coupon and Promotional Complaints

Panera coupons and recovery offers may have short expiration dates, participating-location restrictions, excluded items, minimum purchases or account requirements.

Before placing an order based on an offer, review:

  • Expiration date and time
  • Eligible bakery-cafés
  • Minimum purchase
  • Excluded menu items
  • Whether the offer is app-only
  • Whether another offer can be combined
  • Whether catering or third-party delivery is excluded

If a customer-recovery coupon expires before it can reasonably be used, contact Guest Care and request an extension or replacement. Panera is not required to extend every promotional offer.

Panera Unlimited Sip Club

Unlimited Sip Club is Panera’s recurring beverage-subscription program for eligible MyPanera members at participating U.S. bakery-cafés.

The subscription generally includes eligible self-serve beverages at the frequency stated in the current offer and terms. Certain beverages, catering orders, future orders and third-party delivery transactions may be excluded.

Current Sip Club options may include monthly and annual plans. Prices, promotional periods, eligible beverages and subscriber offers can change.

How to Cancel Panera Unlimited Sip Club

  1. Sign in to the MyPanera account connected to the subscription.
  2. Open the Manage Subscription section on the Panera website or app.
  3. Select the cancellation option and complete the steps shown.
  4. Submit cancellation at least 24 hours before the next billing cycle.
  5. Save the cancellation confirmation and effective date.
  6. Call 1-855-372-6372 if online cancellation does not work.

Deleting the app does not cancel the subscription. Simply not using Sip Club does not stop recurring charges.

Benefits generally continue through the end of the paid billing cycle. Panera’s terms state that unused portions of monthly or annual fees are not prorated or refunded.

Panera Sip Club Billing Complaints

Sip Club complaints may involve:

  • Unexpected renewal
  • Promotional price ending
  • Annual versus monthly plan confusion
  • Cancellation not completing
  • Old payment method being charged
  • Subscription connected to a different MyPanera account
  • Gift-card balance used for renewal
  • Excluded beverage
  • Benefit not appearing in the app

Keep the enrollment email, promotional terms, renewal notices, billing dates, cancellation confirmation and Customer Care case number.

A subscription created through a third-party account or payment provider may need to be cancelled through that provider.

MyPanera Rewards

MyPanera is Panera’s loyalty and account program. Benefits may include personalized rewards, birthday offers, saved favorites, ordering history and promotional access.

Rewards are not necessarily based on one permanent points-per-dollar formula. Offers may vary by member, visit history, bakery-café, order type, promotion and availability.

Missing MyPanera Visit or Reward

For a missing visit or reward:

  1. Confirm that the correct MyPanera account was used.
  2. Check the order history and receipt.
  3. Use the missed-visit function when eligible.
  4. Keep the bakery-café, date, amount and receipt code.
  5. Contact Guest Care when the visit cannot be added.

Panera may limit how long after a purchase a missing visit can be reported. Catering-related rewards use separate procedures.

Do not publish the account email, password, verification code, MyPanera number or complete receipt code.

Panera Gift Cards

Panera offers physical and electronic gift cards through its official website and participating bakery-cafés.

If a gift card does not have a PIN, Panera advises visiting a bakery-café and asking an associate to check the balance at the register.

For a lost, stolen, copied or unauthorized card, call 1-877-218-5366 immediately. Replacement is generally limited and may require proof of purchase.

Privacy warning: Do not post a complete gift-card number, PIN, barcode, balance screenshot or activation receipt.

Panera Gift-Card Scam Warning

Be cautious when anyone demands payment using Panera or another retailer’s gift cards. Government agencies, legitimate utilities, courts and reputable businesses generally do not demand urgent payment through gift-card numbers or PINs.

Do not share a gift-card number or PIN with an unknown caller, text sender, social-media account or email contact.

Panera Catering Contact Information

Panera offers catering for meetings, offices, schools, events and groups at participating locations.

For an active catering order, call the bakery-café fulfilling the order. The restaurant may be able to correct missing products or delivery problems before the event ends.

Panera Catering Complaints

Keep:

  • Catering confirmation and order number
  • Bakery-café location
  • Event date and serving time
  • Guest count
  • Items and quantities ordered
  • Items and quantities received
  • Pickup or delivery information
  • Photographs
  • Bakery-café or catering-support response

Report a missing or incorrect catering item immediately. Contact Customer Care if the bakery-café does not provide an appropriate response.

MyPanera Catering Rewards

Panera currently offers $20 in Catering Rewards Dollars after $500 in qualifying catering spending.

Current program rules state that earned Catering Rewards Dollars expire 90 days after they are issued. Progress toward a reward may also expire when the account has no qualifying catering purchase during the applicable program period.

Review current terms before placing a large order based on an expected reward.

Panera Nutrition and Allergen Information

Panera publishes nutrition and allergen information for its menu. Ingredients, recipes, suppliers, serving sizes and preparation methods can change.

Guests with an allergy, sensitivity or dietary restriction should:

  • Review the current official allergen information.
  • Contact the bakery-café before ordering.
  • Tell the employee taking the order about the concern.
  • Ask about ingredients and shared preparation areas.
  • Confirm the order before consuming it.
  • Follow guidance from an appropriate healthcare professional.

Do not assume that a menu item is allergen-free merely because an excluded ingredient is not listed in its name.

Food-Safety or Illness Concerns

A customer who believes food may have caused an illness or allergic reaction should prioritize appropriate medical care. CorporateOfficeHeadquarters.com cannot diagnose an illness or determine its source.

Keep:

  • Receipt
  • Bakery-café location
  • Foods and beverages consumed
  • Date and time
  • When symptoms began
  • Packaging or product information
  • Private medical documentation

Contact the bakery-café and Panera Guest Care. Serious suspected food-safety or sanitation concerns may also be reported to the appropriate local health department.

Do not publish medical records, insurance information, prescriptions, birth dates or other sensitive health details in a public review.

Panera Human Resources and Employment

Panera does not publish the Customer Care or corporate switchboard number as a direct nationwide Human Resources hotline.

Use the appropriate route:

  • Bakery-café job application: Use Panera Careers.
  • Current bakery-café employee: Contact the manager or legal employer shown on the pay statement.
  • Franchise employee: Contact the independent franchise company’s Human Resources or payroll department.
  • Corporate opportunity: Search Panera support-center positions.
  • Guest complaint: Use Guest Care rather than Human Resources.

Panera publishes Ap*********************@*********ad.com for applicants who need a reasonable accommodation in the application or interview process. That email is not a general guest-support or employee-complaint address.

Do not publish Social Security numbers, employee identification numbers, pay statements, schedules, medical records or private coworker information in a public review.

Panera Franchise Complaints

Many Panera bakery-cafés are owned and operated by independent franchise businesses.

The local legal operator may appear on:

  • The receipt
  • Payment-card statement
  • Employment paperwork
  • Business license
  • Tax documents
  • Bakery-café posting

A franchise owner may control restaurant employees, payroll, local management, order preparation and property-level refunds. Panera may establish brand standards and provide Guest Care without directly employing every bakery-café worker.

Panera Day-End Dough-Nation Program

Participating Panera bakery-cafés donate unsold bread, bagels and baked goods to qualifying local nonprofit organizations through the Day-End Dough-Nation program.

Organizations generally must be an eligible nonprofit, religious organization or public school, distribute the food to qualifying recipients and commit to regular pickup and distribution.

Panera Bread Reviews and Complaints

Five recent customer reviews are visible on CorporateOfficeHeadquarters.com.

One reviewer described dirty seating and restroom conditions at a New Hartford, New York bakery-café.

A guest in Tradition, Florida reported receiving a Fuji Apple Salad without the expected apples or chicken. The reviewer said the order error was especially concerning because a health-related decision had been based on the expected meal.

Another reviewer appreciated receiving a customer-recovery coupon but objected that it expired after only a few days and requested a longer redemption period.

A review involving a bakery-café near Ohio State University described dirty tables and uncleared dishes while complimenting the employee who took the order.

A West Des Moines reviewer described dissatisfaction with chili, cold food, a lengthy wait to place an additional order and a perceived lack of acknowledgement by management.

These reviews represent individual reader experiences and allegations. CorporateOfficeHeadquarters.com does not independently verify every restaurant condition, ingredient, food item, coupon, employee interaction, wait time or management response.

A useful Panera review identifies:

  • Bakery-café city and state
  • Approximate visit or order date
  • Dine-in, pickup, curbside, delivery or catering method
  • Menu item or service involved
  • Manager or Guest Care response
  • Requested resolution
  • Whether the issue was resolved

Comment Moderation Guidance

Reviews may describe genuine experiences and opinions, but personal insults, age-based generalizations, discriminatory language, threats, unsupported criminal accusations and private employee information may be removed or edited.

Reviews should focus on the food, restaurant condition, service, transaction, management response or company policy involved.

About Panera Bread

Panera’s corporate history began with Au Bon Pain Co., which acquired the Saint Louis Bread Company in 1993. The business later adopted the Panera Bread name and expanded nationally through company-operated and franchised bakery-cafés.

Panera is known for bread, bagels, pastries, sandwiches, salads, soups, mac and cheese, breakfast products, coffee, beverages, catering, digital ordering and Unlimited Sip Club.

Panera Bread and Saint Louis Bread Co. currently operate more than 2,200 bakery-cafés across the United States and Ontario, Canada.

Who Owns Panera Bread?

Panera Bread is part of Panera Brands Inc.

Panera Brands includes:

  • Panera Bread
  • Caribou Coffee
  • Einstein Bros. Bagels and related bagel brands

Panera Bread is privately held by JAB Holding Company and does not have a current public stock symbol.

Panera Bread Leadership

  • Paul Carbone: Chief Executive Officer, Panera Bread and Panera Brands
  • Marlene Gordon: Chief Legal Officer and Secretary
  • Earl Ellis: Chief Financial Officer
  • Mark Shambura: Chief Marketing Officer
  • Jeff Harman: Chief Restaurant Officer
  • Brooke Buchanan: Chief Corporate Affairs Officer
  • Gregg Waterman: Chief Manufacturing and Supply Chain Officer
  • Patrick Coelho: Chief Development Officer
  • Alycia Gonzalez: Chief People Officer
  • Santhosh Kumar: Chief Information Officer

Customers should use bakery-café management, Guest Care and established corporate channels rather than searching for private executive phone numbers or personal email addresses.

Panera Bread Competitors and Related Corporate Office Pages

Official Panera and Consumer Resources

Frequently Asked Questions About Panera Bread Corporate Office

Where is Panera Bread headquarters?

Panera Bread headquarters is located at 1400 South Highway Drive, Suite 100, Fenton, MO 63026.

What is the Panera corporate phone number?

The Panera corporate office number is 1-314-984-1000.

What is the Panera customer-service phone number?

Call Panera Customer Care at 1-855-372-6372.

What are Panera Customer Care hours?

Panera currently lists phone-support hours as Monday through Saturday from 7 a.m. to 7 p.m. Central.

How do I complain about a Panera bakery-café?

Contact the manager first. Then submit the complaint through Panera Guest Care or call 1-855-372-6372. Include the bakery-café, date, order information and requested resolution.

How do I report an incorrect Panera order?

Call the fulfilling bakery-café immediately. Keep the receipt, order number, list of missing or incorrect items and photographs when appropriate.

How do I report a Panera delivery problem?

Contact the bakery-café for food-preparation or packaging issues. Contact the delivery provider as well when it supplied the driver or processed the payment.

How do I request a Panera refund?

Begin with the bakery-café or delivery company that processed the transaction. Escalate unresolved concerns through Panera Guest Care. Refunds are not guaranteed.

How do I cancel Panera Unlimited Sip Club?

Use Manage Subscription on the Panera website or app, or call 1-855-372-6372. Submit cancellation at least 24 hours before the next billing cycle.

Does deleting the Panera app cancel Sip Club?

No. Deleting the app does not cancel the subscription or stop recurring billing.

Will Panera refund unused Sip Club time?

Panera’s current terms state that unused portions of monthly or annual subscription fees are not prorated or refunded.

Can I use Sip Club through a third-party delivery app?

Generally, no. Sip Club benefits are subject to current program terms and do not apply to orders placed through third-party delivery sites.

How do I report missing MyPanera rewards?

Check the account and receipt, submit a missing visit when eligible and contact Guest Care if the purchase cannot be added.

What is the Panera gift-card phone number?

Call 1-877-218-5366 for balance information or to report a card believed to be copied or stolen.

Can a lost Panera gift card be replaced?

Replacement is limited and may require proof of purchase. Contact gift-card support promptly.

How do I check a Panera gift-card balance?

Use Panera’s official online balance checker, call 1-877-218-5366 or ask an associate at a participating bakery-café.

What is the Panera catering phone number?

Call 1-855-872-6372 for technical help with Panera’s catering-ordering website. For an active catering order, contact the fulfilling bakery-café.

How do Panera Catering Rewards work?

Panera currently awards $20 in Catering Rewards Dollars after $500 in qualifying catering spending. Current rewards expire 90 days after issuance.

Are all Panera bakery-cafés company owned?

No. Panera’s system includes company-operated and independently operated franchise bakery-cafés.

Who owns Panera Bread?

Panera Bread is part of Panera Brands and is privately held by JAB Holding Company.

What companies are part of Panera Brands?

Panera Brands includes Panera Bread, Caribou Coffee and Einstein Bros. Bagels and its related bagel businesses.

Who is the CEO of Panera Bread?

Paul Carbone is chief executive officer of Panera Bread and Panera Brands.

Is Panera publicly traded?

No. Panera is privately held and does not currently have a public stock symbol.

How many Panera Bread locations are there?

Panera currently operates more than 2,200 bakery-cafés. The total changes as locations open, close or change operators.

Does Panera donate unsold bread?

Participating bakery-cafés donate unsold bread, bagels and baked goods to qualifying organizations through the Day-End Dough-Nation program.

How do I apply for a job at Panera?

Use the official Panera Careers website. A franchise-operated bakery-café may employ workers through a separate local company.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate addresses, headquarters phone numbers, ownership and leadership information, complaint-routing guidance, consumer resources and a place for readers to share company reviews.

When updating a page, we review official company contact pages, legal and policy materials, current leadership information, support resources, location directories, loyalty and subscription terms, gift-card information and reviews visible on the page.

Addresses, phone numbers, executives, bakery-café operators, support hours, subscription prices, loyalty offers, gift-card procedures, menu items and complaint routes can change. Verify time-sensitive information through Panera or the company responsible for the transaction.

Page Update Note

This Panera Bread corporate office page was reviewed and updated on July 23, 2026.

The update verified Panera’s Fenton, Missouri support-center address, retained 1-314-984-1000 as the corporate-office number and confirmed 1-855-372-6372 as the primary Customer Care number with current support hours.

The update also added Panera Brands and JAB Holding Company ownership information, verified CEO Paul Carbone and Panera’s current executive leadership, and clarified that the bakery-café system includes independently operated franchise locations.

Additional updates include online-order, Rapid Pick-Up, curbside, delivery, refund, coupon, Unlimited Sip Club, MyPanera, gift-card, catering, nutrition, food-safety, employment, franchise and privacy guidance.

The five visible reviews were summarized and cleaned up so individual cleanliness, ingredient, coupon, wait-time and management complaints are not presented as verified companywide practices.

The existing article image was preserved with its original URL, filename and dimensions, centered below the primary contact section and updated with improved image SEO. The supplied image markup did not contain a WordPress attachment ID, so no ID was invented.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Panera Bread, Panera, LLC, Panera Brands, JAB Holding Company, Caribou Coffee, Einstein Bros. Bagels, any Panera bakery-café, franchise owner, employee, delivery provider, MyPanera administrator, Unlimited Sip Club, gift-card provider, payment processor, healthcare provider, health department or government agency.

This page is provided for informational and consumer-review purposes only. CorporateOfficeHeadquarters.com cannot access a Panera order, refund, receipt, MyPanera account, Sip Club subscription, gift card, catering order, employment record, restaurant report, complaint case or internal company system.

Nothing on this page constitutes medical, allergy, nutrition, food-safety, employment, franchise, subscription, legal, financial, gift-card or consumer-protection advice. Addresses, telephone numbers, leaders, bakery-café ownership, menu information, program terms and support routes may change. Confirm important information through current official sources.

Share Your Experience

Have you contacted a Panera bakery-café manager, Guest Care, Sip Club support, MyPanera assistance, catering support, gift-card service or the Fenton corporate office? Share your Panera Bread review below.

Helpful reviews identify the bakery-café city and state, approximate visit or order date, dine-in, pickup, curbside, delivery or catering method, issue involved, management response, corporate route used, requested resolution and whether the matter was resolved.

Privacy warning: Do not post your home address, personal phone number, email address, complete receipt code, order-account credentials, payment-card information, gift-card number, PIN, MyPanera password, Sip Club login, verification code, employee identification number, payroll record, private medical information or personal information about bakery-café employees or other customers in a public review.

Panera New Hartford NY Disappointing Experience

March 17, 2025

Panera, Filthy place. My grandkids chose our seating so I didn’t see this until we stood. The bench was loaded with so much dirt! It was disgusting. The bathroom was equally disgusting. Not only that, the amount of plastic that you are using is toxic. This is New Hartford, NY.

R R

Panera Traditions FL Disappointing

February 16, 2025

Panera, I, also, have been a long time customer. The Panera in Traditions, Florida just Sold me a Fiji Apple Salad with No apples or chicken in it. Come on, guys. I am also a Type one Diabetic and took insulin for the Apple salad. That’s a problem. This is not the first time I have bought food from this restaurant that was served badly, but it is the last. Your manager said was sorry. That is all he said. Not good enough. I owned a restaurant in Denver for 15 years and Always gave better service than that. I now expect better.

G S

Panera Coupon Issue

January 30, 2025

Panera, The disatifaction coupon you sent is good for 3 days. I filled out a review earlier this month. It was very nice that you sent us a coupon,,,,,,but it was only good ’til Feb. 1. We live 60 miles away and won’t run down to Panera just to eat. I would appreciate it if you would send it back with a 2 week time limit!

B R

Panera Cleanliness Issue

November 15, 2024

Panera, Filthy, dirty tables no excuse. Every table I walked up to! If you want people to pay your high prices at least wipe the tables, & clear dirty dishes.. Unacceptable for pigs or people. Was @the Yard near OSU. I may never go into a Panera because you don’t know if another location will be like that. Oh, on a positive note the guy who took my order was Fantastic very professional.

S

Panara Bread West Des Moines IA Disappointing

October 30, 2024

Terrible experience at Panara Bread 6740 University Avenue, West Des Moines, IA 50266. Arrived around 7pm on Oct 29 2024. We ordered, filled our drinks and sat down. Did not hear our name called. The chili was absolutely awful. I cut Turkey Bravo sandwich in half so my partner could at least have something to eat. Decided to order another type of soup for him. It took 15 mns. just to order because of another customer hum hawing around about what they wanted to order. The customer in front of me just kept looking at menu trying to decide. When they did decide the cashier finished with them and then took off away from her post. By the time I did order and received another type of soup my soup at the table was cold. What did appear to be Manager…he kept running a card in the other cash registers. Like he was cashing them out. He was not concerned of a customer standing waiting to order. Nor did he say anything to me…like someone will be right with you. He was very much in a hurry and last I saw him he was practically running back to kitchen and that was last I saw of him. The cashier did not recognize me as a customer that had already ordered once just 15 minutes prior. I have been a patron of Panara Bread many many times…as matter of fact is my favorite place until last night. I realize it’s hard to find employees but hiring these young kids just doesn’t always cut it and for who I think was managing these young kids he needs more training also. I have waitressed in my early years as well as managed businesses and you just don’t let customers stand in front of cash register without saying something to that customer…I’ll be right with you! or something. When my partner is with me I now know I won’t be going back to Panara Bread for quite some time.

L M
Corporate Office Headquarters