Perkins Restaurant & Bakery’s corporate office is located at 5901 Peachtree-Dunwoody, Suite B450, Atlanta, GA 30328. The published Perkins corporate phone number is 770-325-1300. Customers with complaints about food, restaurant service, an online order, bakery purchase, gift card, catering order, employee interaction, cleanliness, or another local experience should normally contact the restaurant involved before escalating the matter through Perkins’ official feedback form.
Perkins is a family-dining restaurant brand known for breakfast served throughout the day, pancakes, omelets, burgers, sandwiches, homestyle entrées, pies, Mammoth Muffins, cookies, and other bakery products. Perkins operates through a combination of company-owned and franchised restaurants, so the local restaurant may be owned by an independent franchise operator responsible for its employees, refunds, and daily operations.
Perkins Corporate Office and Customer Service Information
- Legal Company: Perkins LLC
- Restaurant Brand: Perkins Restaurant & Bakery and Perkins American Food Co.
- Parent Organization: Ascent Hospitality Management
- Corporate Office Address: 5901 Peachtree-Dunwoody, Suite B450, Atlanta, GA 30328
- Perkins Corporate Phone Number: 770-325-1300
- Restaurant Customer Feedback: Contact Perkins Customer Support
- Restaurant Review Form: Select a Perkins Location and Submit Feedback
- Official Website: PerkinsRestaurants.com
- Restaurant Locator: Find a Perkins Restaurant
- Online Ordering: Order Perkins Online
- Gift-Card Balance: 1-800-225-5939
- Gift-Card Support: 1-800-440-2065
- Gift Cards: Perkins Gift Cards
- Catering: Perkins Catering
- Nutrition Information: Available through the nutritional calculator and guide on the Perkins website
- Gluten-Free Information: Available through the official Perkins contact and resource pages
- Careers: Perkins and Ascent Careers
- Franchise Information: Perkins Franchising
- Privacy Policy: Perkins Privacy Policy
- Legal Information: Perkins Legal Terms
Perkins does not prominently publish a separate national toll-free number for every restaurant complaint. The corporate telephone number is best used for corporate, franchise, legal, vendor, or unresolved business matters. Restaurant-specific concerns should begin with the restaurant manager and official feedback process.
Perkins states that customers who submit its support form can generally expect a response within two to three business days. Response times may vary according to the nature of the complaint and whether the restaurant is independently operated.
Where Is Perkins Headquarters?
Perkins’ current corporate office is located at 5901 Peachtree-Dunwoody, Suite B450, Atlanta, Georgia 30328. The address is in the Sandy Springs area of metropolitan Atlanta and is also used by Perkins’ parent organization, Ascent Hospitality Management.
Perkins’ legal terms use the closely related mailing format of 5901-B Peachtree Dunwoody Road NE, Suite 450, Sandy Springs, GA 30328. Both formats refer to the current Atlanta-area Restaurant Support Center.
The former COH page listed 6075 Poplar Avenue, Suite 800, Memphis, Tennessee, with telephone number 901-766-6400. That information should be removed because Perkins’ current official contact and legal pages identify the Georgia office and 770-325-1300.
The headquarters is not a regular restaurant. Customers should not visit the corporate office to order food, return a gift card, collect a refund, apply for a restaurant job, or resolve a local complaint without an appointment.
Perkins Ownership and Leadership
Perkins LLC operates the Perkins restaurant brand as part of Ascent Hospitality Management. Ascent also operates Huddle House and provides shared leadership, franchise support, technology, supply-chain, legal, finance, development, and Human Resources services.
Ascent acquired Perkins in 2019. The restaurant system includes company-owned and franchised locations in the United States and Canada. Official company materials describe a network of nearly 300 Perkins restaurants across 32 states and two Canadian provinces.
- Ascent Hospitality Management Chief Executive Officer: Paul Damico
- Perkins Brand President: Matt Carpenter
- Ascent Chief Financial Officer: David Krisher
- Ascent Chief Human Resources Officer: Melissa Smith
- Ascent EVP, General Counsel and Corporate Secretary: Lou DiPietro
Ascent also markets the developing restaurant concept as Perkins American Food Co. Customers may therefore encounter both the traditional Perkins Restaurant & Bakery name and the newer Perkins American Food Co. branding.
Perkins Corporate Office vs. Local Restaurant Support
The Perkins corporate office manages brand strategy, franchise operations, marketing, menu development, legal matters, technology, supply-chain operations, corporate employment, restaurant development, and companywide policies.
The local restaurant normally handles:
- Incorrect or missing food
- Food-quality complaints
- Restaurant refunds or replacements
- Online pickup orders
- Delivery orders
- Service delays
- Restaurant cleanliness
- Employee or manager conduct
- Local operating hours
- Bakery-product availability
- Local catering fulfillment
Many Perkins restaurants are operated by franchisees. The receipt, restaurant listing, job posting, or payment-card statement may identify the business responsible for a particular location.
Corporate support can document an unresolved complaint and refer it to the appropriate operator, but corporate employees may not be able to issue an immediate refund for a transaction processed by an independently operated restaurant.
How to Escalate a Perkins Complaint
Contact the restaurant manager first when the complaint involves a meal, employee, order, refund, restaurant condition, or local service experience. Use the restaurant locator to find the location’s direct telephone number.
Prepare the following information:
- The restaurant city, state, and street address
- The date and approximate time of the visit
- The receipt or online-order number
- The menu items purchased
- The amount charged
- The names or roles of employees already contacted
- Photographs when relevant
- The requested refund, replacement, credit, or response
If the restaurant does not resolve the issue, submit the official restaurant-feedback form. Perkins allows customers to select the state and restaurant associated with the complaint. Keep a copy of the submission and any confirmation or reference number.
If additional escalation is necessary, call the corporate office at 770-325-1300 and explain that a restaurant complaint has already been submitted. Provide the restaurant, visit date, and earlier complaint information.
Written corporate correspondence may be sent to:
Perkins LLC
Attn: Customer or Corporate Correspondence
5901 Peachtree-Dunwoody, Suite B450
Atlanta, GA 30328
Sending a letter to headquarters does not replace an urgent report to the restaurant, delivery provider, payment-card company, local health department, or emergency service.
Online Order, Pickup, and Delivery Complaints
Perkins offers online ordering for pickup and delivery at participating locations. Available services, menu items, prices, hours, and delivery areas vary by restaurant.
Contact the selected restaurant when an order:
- Was not ready at the promised time
- Contained incorrect or missing items
- Was prepared at the wrong restaurant
- Included damaged packaging
- Was cold, undercooked, or otherwise unsatisfactory
- Was charged more than once
If the order was placed through DoorDash, Uber Eats, Grubhub, or another delivery service, determine whether the problem involved food preparation or delivery. Perkins may handle an incorrectly prepared meal, while the delivery platform may control driver problems, delivery fees, missing deliveries, or platform-issued refunds.
Keep the order confirmation, receipt, restaurant information, delivery tracking, photographs, and correspondence until the matter is resolved.
Perkins Refund and Payment Complaints
Perkins does not publish one universal refund policy covering every restaurant, franchisee, online order, and third-party delivery service. Refund decisions generally depend on the restaurant operator, ordering method, payment processor, and nature of the complaint.
Request a refund from the restaurant that processed the purchase. Explain what was wrong and whether the requested resolution is a replacement meal, partial refund, full refund, or restaurant credit.
Bank-card refunds may require additional processing time after the restaurant approves them. Ask for written confirmation of the refund amount and processing date.
For a genuinely unauthorized charge, contact the restaurant and the financial institution promptly. Do not publish a complete payment-card number, bank statement, receipt barcode, or account information in a public review.
Perkins Gift Cards
Perkins sells physical and electronic gift cards online and at participating restaurants. Gift cards are issued by PCSF LLC, an affiliate of Perkins LLC.
Current gift-card terms state that:
- Cards are redeemable at participating Perkins restaurants in the United States.
- Gift cards may be used for online orders at select participating locations.
- Gift-card balances do not expire.
- No dormancy fee is charged.
- Cards are not redeemable for cash except where required by law.
- Perkins may not replace value on a card that is lost, stolen, destroyed, altered, or used without permission.
Call 1-800-225-5939 to check a gift-card balance. For gift-card support, call 1-800-440-2065.
Do not publish a full card number, barcode, PIN, balance screenshot, or purchase confirmation.
Perkins Catering Complaints
Catering is available through participating Perkins locations. Menu selections, minimum orders, delivery options, fees, and availability vary by restaurant.
Report a catering problem immediately to the restaurant that accepted the order. Provide:
- The catering order number
- The event date and promised time
- The restaurant location
- The number of guests
- Missing or incorrect items
- Delivery or setup problems
- The requested correction or refund
Prompt reporting may allow the restaurant to correct an order before or during the event. Escalate an unresolved catering complaint through the corporate feedback form.
Food Quality, Allergens, and Safety Concerns
Perkins provides a nutritional calculator, nutritional guide, and gluten-free information through its official website. Recipes, ingredients, suppliers, preparation procedures, and menu availability may change.
A shared restaurant kitchen cannot necessarily eliminate cross-contact with allergens. Customers with a food allergy should speak directly with restaurant staff before ordering and review current official ingredient information.
If food appears contaminated, spoiled, undercooked, or unsafe, stop eating it and notify the restaurant manager. Preserve the receipt, photographs, packaging, and remaining food when it is safe to do so.
Serious food-safety concerns may also be reported to the appropriate local health department. Seek medical assistance for significant symptoms and call emergency services for a severe allergic reaction or other immediate emergency.
Perkins eClub and Marketing Messages
Perkins operates an eClub that provides promotional communications and offers. Customers with an eClub problem can use the dedicated feedback option on the company’s contact page.
Promotional offers may be subject to participating-location, date, menu-item, online-order, tax, gratuity, and other restrictions. Review the terms attached to the individual offer.
To stop qualifying Perkins text messages, reply STOP. Perkins’ messaging terms identify 41208 as the program short code. Customers may use the unsubscribe link included in promotional email messages.
Perkins Careers and Human Resources
Perkins restaurant and corporate employment opportunities are available through the Perkins and Ascent Hospitality Management careers pages.
Individual franchisees may recruit, hire, schedule, compensate, and supervise employees at independently operated restaurants. The job posting, pay statement, tax form, or employee handbook should identify the legal employer.
The corporate telephone number should not be described as a direct payroll, benefits, employment-verification, or employee-relations line. Applicants should use the contact information associated with the official job posting. Current employees should use the manager or Human Resources contact supplied by their employer.
Be cautious of fraudulent job offers. Do not send money, gift cards, cryptocurrency, bank credentials, or payment for equipment to an unsolicited recruiter.
Perkins Reviews and Complaints
Recent reviews visible on CorporateOfficeHeadquarters.com include individual comments about restaurant service, food temperature and quality, management responses, employee working conditions, restaurant odors, property landscaping, and positive experiences with food and staff.
These reviews represent individual, unverified experiences. They do not establish the overall quality of every Perkins restaurant or prove a companywide complaint pattern.
A useful review should identify the restaurant city and state, approximate visit date, general issue, manager or support route used, response time, and whether the matter was resolved.
Do not publish employee home addresses, private telephone numbers, personal email addresses, medical information, work schedules, personnel records, complete receipts, or confidential customer information.
Perkins Competitors and Related Corporate Office Pages
Perkins competes with family-dining, breakfast, bakery, and casual restaurant chains including Denny’s, IHOP, First Watch, Cracker Barrel, Bob Evans, Panera Bread, and local diners.
- Denny’s Corporate Office
- IHOP Corporate Office
- First Watch Corporate Office
- Cracker Barrel Corporate Office
- Panera Bread Corporate Office
Official Perkins Resources
- Official Perkins Website
- Perkins Contact Page
- Restaurant Feedback
- Restaurant Locator
- Online Ordering
- Gift Cards
- Catering
- Perkins Company History
- Privacy Policy
- Legal and Gift-Card Terms
- Perkins and Ascent Careers
- Ascent Hospitality Management
Frequently Asked Questions About Perkins Corporate Office
Where is Perkins’ corporate headquarters?
Perkins’ corporate office is located at 5901 Peachtree-Dunwoody, Suite B450, Atlanta, GA 30328.
What is the Perkins corporate phone number?
The published Perkins and Ascent corporate telephone number is 770-325-1300.
Is Perkins still headquartered in Memphis?
No. Perkins’ current official contact and legal pages identify the Atlanta and Sandy Springs, Georgia, office rather than the former Memphis address.
How do I complain about a Perkins restaurant?
Contact the restaurant manager first. Submit an unresolved complaint through Perkins’ restaurant-feedback form and identify the location involved.
How long does Perkins take to answer feedback?
Perkins states that it generally responds to Customer Support submissions within two to three business days.
Who owns Perkins?
Perkins LLC operates the brand as part of Ascent Hospitality Management, which also operates Huddle House.
Who leads Perkins?
Paul Damico is CEO of Ascent Hospitality Management, and Matt Carpenter is Brand President of Perkins.
Can I use a Perkins gift card online?
Gift cards can be used for online orders at select participating U.S. locations.
Do Perkins gift cards expire?
No. Perkins states that gift-card balances do not expire and are not subject to dormancy fees.
How do I check a Perkins gift-card balance?
Call 1-800-225-5939.
How do I report a bad online order?
Contact the restaurant that prepared the order. For third-party delivery problems, contact the delivery platform as well.
How do I apply for a Perkins job?
Use the official Perkins or Ascent Hospitality Management careers page and select restaurant or corporate opportunities.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Perkins’ corporate office from local restaurants, franchise operators, online-order providers, gift-card support, catering, careers, and Ascent Hospitality Management. This page was reviewed using current Perkins and Ascent contact, leadership, legal, gift-card, careers, restaurant-feedback, and company-history information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Perkins LLC, Perkins Restaurant & Bakery, Perkins American Food Co., Ascent Hospitality Management, Huddle House, PCSF LLC, any Perkins franchisee, delivery provider, gift-card administrator, employee, or Customer Support representative.
This page is provided for informational purposes. Addresses, telephone numbers, executives, restaurant locations, ownership arrangements, gift-card terms, menus, ingredients, support procedures, and franchise responsibilities may change. Verify important information through Perkins’ official website and the restaurant involved.
Share Your Perkins Experience
Have you contacted Perkins corporate, a restaurant manager, Customer Support, online-order assistance, gift-card support, catering, or the careers team? Share the restaurant city and state, general issue, approximate date, contact route used, response time, and whether the concern was resolved.
Please do not publish payment information, gift-card numbers, order-account credentials, home addresses, private telephone numbers, email addresses, medical information, employee records, or other confidential information.